DRS Dilip road lines Ltd (Agarwal Packers & Movers)
One of the item got lost while shipment from Lucknow to Mumbai, details are as below:
GC No: 4792544
Shipment Date: Match 22
Pickup Location: Gomti Nagar, Lucknow-UP
Drop Location- Goregaon East, Mumbai
Lost Item: Sofa Chair (Item no 24)
I have been following up with your team since last 1 month for finding the item/claim processing but no one seems interested in providing the claim.
For 1st 15 days I was only given 50 different phone numbers at different level, location, departments to coordinate for lost item and all of them were asking for more time.
We decided to go for Claim, which seems to be very difficult job. Company guys keep on asking for more time to assemble documents, or getting approvals for the reimbursement. As full consignment was insured, they are not ready to share the insurance policy terms & conditions for claim processing.
At the time of booking, I thought its a part of DRS group company (listed comp) hence there services would be good. But now I regret my decision of choosing them.
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