Agarwal Packers & Movers — luggage and money check not giving back

First of all i want to confirm to everyone that this review is for "Agarwal Packers and Movers Ltd, who claims they are "Limca Book of Records” holder"

Below Email i sent to "[protected]@agarwalpackers.com, [protected]@agarwalpackers.com, [protected]@agarwalpackers.com" on 1st october and also sent follow up emails but they haven't replied yet.

First Email:
I moved from Gurgaon to Hyderabad two weeks back and to move my household items I was looking for good and reputed packers and movers company, on whom I can trust, to move my household items safely And for this, I received multiple quotations from a lot of companies including yours. Where other companies were offering me deal in 20-22k (inclusive tax, insurance). Your company gave me quotation of 26096/-.
I still decided to go with Agarwal Packers & Movers even after high price because your company is one of the old and reputed companies which ensure the safety of all items and deliver on time. After discussion with Parveen, I agreed to pay 80% payment 20800/- in advance which I made through Cheque No. 007824 and also received a paper receipt from APML executive Pawan(Without Company name). and remaining 20% amount 5296/- agreed to pay at the time of delivery. Parveen gave me a commitment that APML team will ensure the safety of my all items and good quality and waterproof packing material will be used and Container truck or fully covered truck will be used for transportation. And he also confirmed me that all items will normally reach to my destination in 10-12 days and they can hold for maximum 5 days without any extra cost so we agreed on 1st October delivery date.
But now I seriously think this was my biggest mistake choosing APML because I faced a lot of issues during pickup and mostly on delivery time. I reached on your helpline number multiple times on 29th and 30th but I didn't receive a proper response till now. All I received till now are few more contact numbers which no one is answering. Sharing all issue details which i faced till now:

1) On 14th of September, 4 persons including Supervisor came from APML, in APML uniform which really made a good impression on me, to pack and load all items but I was surprised to see the small and open truck for transportation. I was also sure that my all items will not fit properly in this small truck But after discussion, they were able to convince me that all items will fit properly and this truck will be used to transport all items to the warehouse only and container truck will be used to transport to Hyderabad. But I was still worried about rain during transportation from my home to your warehouse.
2) APML team used cardboard boxes and foam to pack all my items and I was really happy to see the way the packing is done by your team. However, instead of full waterproof packing, they used plastic wrap layer on my few items only like AC, Shelf, Carpet but it was missing on other items like mattress, Washing Machine, RO, boxes, etc. when I asked about this with your team they confirmed me that they will do another layer of waterproof packing in a warehouse while loading items in a container truck. During packing, I gave them only two but special instructions to not bend more copper pipes of Samsung AC as Samsung team already packed both copper pipes very carefully and gave me special instruction not to bend more otherwise pipes will be damaged. APML Gurgaon team followed my instructions properly and didn’t touch copper pipe and loaded properly in the truck. But While loading all items in the truck, as expected there was no more space to load Bicycle, Inverter battery, Cardboard Box. Unfortunately, I had to rush to my office to finish some pending work so not sure how they managed. But I was still sure that they will somehow manage this and will deliver all items safely and properly. But your Hyderabad and transport team proved me totally wrong.
3) On 23rd I got a call from APML Hyderabad team and they confirmed me that my shipment has arrived and I have to accept delivery today only otherwise I will be charged on per day basis. I was totally surprised on this because the commitment was to deliver this on 1st October. I tried to reach Praveen for clarification multiple times but he didn't answer any of my calls. Same thing I communicated to HYD team and told them to check internally. After that, I didn't receive any call from HYD team but got a call from Praveen after few hours and he confirmed me that delivery date will remain same i.e 1st October. On 28th When I called HYD team to share my HYD delivery address and to deliver my items on 29th instead of 1st October, They again started the same thing that I have to pay the extra amount. THIS WAS TOTALLY UNACCEPTABLE. Again I tried to reach to reach Praveen but as usual, he didn't answer any call. I refused to pay any extra amount and after some arguments, they confirmed me that they will check with Praveen on this. After checking with Parveen they didn't charge me any extra amount. but this type of miscommunication was not expected from APML. There was definitely communication GAP between both GGN and HYD team. and because of this GAP, your customer faced mentally harassment.
4) On the day of delivery 29th September, the worst day started. Where I was earlier happy to see your team before time But I soon got disappointed to see the only driver and two persons without APML uniform. I was also surprised to see the behavior and the way they were speaking, they were totally looking immature in handling this stuff. No supervisor from APML came to ensure delivery of my items. HYD team didn’t bother to call me to check the delivery status. Driver asked for remaining amount 5296/- which was already in my hand but I asked for a receipt of payment, As he was just a driver, No one gave him any kind of receipt. Same thing I checked with HYD team and Mr. V K(Delhi Office). Where HYD team, instead of providing me payment receipt, they starting blaming me stating I didn’t inform earlier to HYD team if I need a receipt. And Mr. V K gave me another statement instead of checking anything with the team, they told me that this is an automatic process and I will get my receipt on email soon and also confirmed me that company doesn’t provide any kind of manual receipt. After some discussion, I handed over remaining amount cheque 5296/-(Cheque Number 007825) to the driver. And they started unloading all items. But as they were immature I didn’t ask them to unpack everything Because I didn’t want any more damage. I just verified all my items.
5) After unloading of all items I was surprised and disappointed to see AC Copper pipes, They were damaged during transport. I clearly gave an instruction not to bend anymore but your team tried to bend it more and damaged both pipes. All my other items were roughly handled and most of the cardboard boxes were damaged during transport. Also, no waterproof packing was there on any of the items which your team committed. My washing machine, Mattress, 5-6 Cardboard boxes, RO Purifier, Sony Home Theater Sound Systems were packed without waterproof material. And just to add I already had company boxes for Washing machine, RO, Home Theater so your team just had to do waterproof packing but they didn't. One side of my mattress is wet and damaged because of no waterproof packing and I don’t think I will be able to use this.

2nd Email:
I am really disappointed with APML service. After discussion with Chandar Bhushan i thought my issue will be resolved quickly. But it's more than 2 weeks now and still I don't have the status of my complaint. Even I am not sure whether you guys are even working on my complaint or not. A person from APML came on 5th October for inspection of damaged items, after escalating this issue to Chandar Bhushan but I haven't heard back from neither from Chandar Bhushan nor from your team yet. I checked with Customer care multiple times, but didn't receive status of my complaint single time. Even I tried to reach Chandar Bhushan several times, but he is not answering my calls. I am running out of patience now. Please let me know if your team can help me on this or not? Otherwise, I have to go on social media and consumer court to get your attention.

[protected][protected][protected]------

I will suggest everyone not to go with AGPL as after receiving payment they will not hear anything from your and will stop answering your calls.