Agarwal Packers & Movers — Materials Damaged during transfer

Address:

hyderabad

Recently we did shifted from Hyderabad to Ahmedabad with deep regret to inform you about my horrific experience with Agarwal packers and movers during my shipment .
I had booked the service for shipment on 23.05.21 and confirmed the date as 30.05.21, despite of getting mail confirmation from your side, your personnel haven't turned up till 10:00 A.M and upon several calls to different peoples and begging for the service they arranged the pick up by night 11:00 P.M which lasted till next day morning 06:00 A.M. I have all my call recordings for the discussion had with your personnel and will be made available on request.
The packing was totally poor in quality with no bubble wraps or cover for fridge, washing machine etc, glass materials were not secured properly or arranged professionally. On discussion with supervisor he informed company is not providing proper packing materials even charging high on customer.
My items like steel Almirah, Wooden almirah, Wooden showcase set, Refrigerator, Flower pots and LED TV got damaged. When I seen the arrangements inside the container, it is so pathetic and totally improper.
Next those person promised to deliver me in 3 days but I got my materials delivered on 9th day despite of booking an individual truck. That too got delivered after raising complaint to customer care for the delay.
We have an insurance of 1 lakh however they are saying they can give only 50000/- when we checked with them, They are blaming us that we didn't sign the value declaration form however it was not informed to us at the time of shipping or prior to that .