Agarwal Packers & Movers — Missing item and customer care irresponsiveness

Address:

Pune

Hi,
One of my item gas stove that i parceled via Agarwal packers and movers is missing. I filed complain few days back with ticket ID 1445858 on 16th may but still it is not resolved.
Customer care executive of Pune who is responsible for missing item tracking is not picking my calls.
Kindly take urgent action. I either need replacement of my gas stove or refund the amount. I already took insurance for the same.

Gc number is 4799850