Agarwal Packers & Movers — no compensation for damaged items

Address:	Raigad, Maharashtra
Website:	www.agarwalpackers.in/claims.html

Antique teak wood shoe rack severely damaged during transport from pune to alibag. Below is their claims policy as published on their website:

Claims
We promise our customers an intact shifting, but due to any unforeseen act or for any other un intentional reason if at all claims arose. Then we have to following the below procedure of claim setlement.
Procedure to settle claims
By conducting a survey of damaged goods, arrive at the density of the claim.
By getting the minor damages repaired
By offering a compensation payment for the goods not repairable at branch level itself.
By involving of senior staff of the claims department for the cases which are not settled at branch level.

None of this has been done despite following up with them for 1 week now. Finally this morning i received a call from a mr pankaj joshi, claims manager apml, who was rude, disrespectful and condescending, and did not share details of claims procedure until i spoke to him forcefully. Even after that he arbitrarily offered 50% as compensation and essentially told me to "take what we're giving or you'll get nothing". He also offered to buy the damaged item at the declared value!!!

This is my 3rd, and by far the most unpleasant, experience with apml. Never again.