Agarwal Packers & Movers — No experience in international shipping

Address:	New Delhi, Delhi
Website:	agarwalpackers.com

Whole household was planned to ship from Delhi to Australia. Our harrowing experience started with over hyped ads by Agarwal Packers whom we thought are best in industry. Sales team committed international packing team would come and do every thing. Operations team arrived and didnt had a clue that it was international packing. They didnt had proper packing material for furniture, no supervisor available to monitor the team and packing and no knowledge of Australian quarantine and customs laws. After 10 days of packing furniture only as we did every other thing ourselves, they took the truck for
Indian customs inspection and stamping. We recevied a call from Indian Customs asking them to explain why we are taking whole household with us this is depsite of the fact that we signed every form as per Agarwal Packers. After this first hiccup we didnt hear from Agarwal Packers for next 10days despite repeated reminders for shipment tracking number. They forgot it completely and shipped it to Mumbai after 15 days of Customs stamping.

Till this time because of their goo[censored]p they didnt ask any argreed money. Once the shipment was about to reach Australia they started demanding money in AUD instead of INR. For this we opened an Australian bank account and tracked INR in it with all charges bourne by us. The date shipment landed it was successfully taken by their local agent and they put an hold to it for further processing as the payment was short by 40 AUD due currency fluctuations. It took us a week to know why the shipment wasnt getting released. This time we made 40 AUD payment in INR to avoid future currency fluctations. Finally the shipment was delivered to our doorsteps.

But to our horror 03 boxes of expensive decorative items and shoes were missing from delivery. Almost all furniture had scratches on it, centre table was broken from one side, a dinning table chair had a major crack... the list continued.

Till date they havent responded on the claim process or offered an apology on what they did or should have done better. A company better to be avoided by everybody