Agarwal Packers & Movers — no update on my vehicle from kol to blr 24 days + verbal harassment

My car got picked up on the 16th of march, 2019 evening, to be sent to bangalore. I made full payment for the same, and i was assured that the car would be delivered to me by 10- 12 days. Attached is the document as a statement of proof.

It has been 24 days and no one has any clue of where my car is. And the problem doesn't just end here. Please find below the issues i have been going through.

1. Mr. B k mishra, mr. Atanu, ms. Savanti are the most unprofessional and badly trained managers who have no clue how to treat a customer. Everyday there is a new excuse for the say with promises that the car would be delivered the next day.

2. I get shouted at by mr. Atanu (Go down in charge of kolkata) for following up for my own car. He would hang up the phone on us and would give us false information every time he spoke. He has been rude to my husband and me. Why do i get shouted at for following up for my car, my money that i paid. Is this how your staff is trained to speak to women or customers when they don't have an answer

Mr. Bk mishra just does not pick up calls and when he does he promises to call in 10 mins. 24 hours plus however he doesn't call back and he has been of no help in spite of such a position. He has been avoiding the situation only to make it worse.

3. Ms savanti, has her lame excuses of being out of office on all occasions and refuses to have access to any information. She, however, promised 7th of march as the delivery date. I booked the garage depending on the dates provided by her.

4. Call center which is suppose to be 24*7, does not answer calls when i want to track at least through your call center.

5. The consignment tracking on your website also does not work.

I am being harassed and rudely dealt with for the trust i vested upon your company to get my car from kolkata. Your reviews all over has been most disappointing however, i trusted your services. It is people in the company who make or break the reputation of the company and mr. Ramesh, for your information, people i mentioned above are tarnishing your image.

You take full payment for the service to be delivered in 10 - 12 days, you have overshot by double the number of days its 24 days today. Now who compensates for the loss of a number of days and all the mental torture i am undergoing.

Where is my car? And when am i going to get it?. Now i ask you, hoping that even the top management doesn't run away from situations like your employees. Such a shame and regret. I need my car. Hoping you are also not clueless as your own employees.