Agarwal Packers & Movers — Non delivery of consignment and non redressal of queries and complaints

My father booked a consignment on the 17th of September from Mumbai to Ranchi. the consignment number is GCMUM[protected]. This consignment has not reached me yet. It's been 19 days. I have called their customer care 8-10 times by now. They tell me that they are unable to contact the branch and then tell me that they will call me back but no one calls back. I have emailed also asking for a compensation but no one replies to the email. They have a policy that they will reimburse if the consignment doesn't reach by 15 days. So now they haven't replied to my email, don't call me back, and have not given me my valuable consignment either. I needed the things for my exam.