My consignment GCKOL[protected] was shipped from Kolkata to Bangalore on June 19, 2022 with a delivery scheduled to be received by June 26, 2022. However, it is July 5th today and we have still not received the consignment. We have been calling the customer care division since June 30, 2022 and all they were saying is it will come it 2 days. Unfortunately we ran out of patience and when we pushed further, we received email communication from them. Snapshots of emails and call recordings can all be provided to the consumer court. We have escalated to Ms.Sandhya who is the Team Leader for Centralized Delivery, Mr.Abhay - customer care executive, Mr. Amit Sharma - escalation level 2.
Sadly there is ZERO response. Further, this delay has led to us sleeping on the tiled floor on a mattress due to which My wife has been suffering from Cold and Fever. With utensils stuck in the consignment yet to be received I am unable to cook proper food for my wife even when she is unwell. Is this not HARASSMENT. The company, and the twam leaders have had Zero planning and they have left it for the customers to suffer. The company wants us to pay upfront with ZERO DELIVERY COMMITMENT. How is that even acceptible. Add to that none of their executives are even responsive or responsible. While i had paid approve INR 27, 000 for my consignment (in advance) i have ended up incurring over INR 30, 000 expenses on food, mattress and medicines. Is this even RIGHT?.
Before writing i see many grievances here being put up and the response from the company side lacks remorse and is extremely unapologetic. We trusted APML as it was no.1 but what is the point of being No.1 when you cannot serve your customers on time and you wnd up harrasing them physically and mentally.
I humbly urge the consumer forum to please hear our voices and concerns and take stringent actions against the company and its named officials. The company should remove the word care from customer care as they only want to add customers so that they can lodge their names in limca record books but care for customers has been thrown to the dogs.
Request the forum to take legal and any othwr strict measures towards the company.
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