Agarwal Packers & Movers — Non-payment of money that is due to us (CFRBSR[protected], ticket ID 1481949

Address:	Agarwal Packers and Movers Ltd. (CORPORATE) APML, Agora Business Center Opposite Crescent Public School, Parwana Road, Pitampura, Delhi, 110034
Website:	www.agarwalpackers.com

We engaged services of Agarwal Packers and Movers to move our elderly parents from Cuttack to Bangalore on 8th May, 2022. We booked them from abroad thinking that they will be trustworthy service providers but our experience with them has been very disappointing. There are many other relocation services in India now that provide a better and more cost-effective service (e.g., NoBrokers moving service), and we do not recommend Agarwal Packers for relocation in India.

We are seeking the following resolution for our complaint - refund the amount that is due to us without further delay.

APML gave us an estimate and charged us a full amount on 8th May, 2022, despite several items not being packed and transported from the list on the initial quotation. Their Bhubaneshwar office manager Mr Shishir Kumar insisted on taking a full payment and asked us to contact customer service to get the refund for the goods that were not packed and transported.

We have been knocking on every door since 8th of May, 2022 (it has been a month!) to get a refund which they determined to be only Rs.2000. This amount was not based on any of their elaborate cubic feet/volume calculations they do when giving you a quote. It was a random amount that we accepted as refund (in writing). Since then, we have been pushed from one customer care agent to another, including Mahima (compensation executive), Amit Sharma, Vaibhav Gupta (customer service manager) and many others in the name of 'escalation'. So far no one has been able to process this refund.

The company has NO transparency on refund policies, escalation matrix, and zero concern for customer experience - even when the harassment is being done to senior citizens. Overall, a terrible experience with a company that has bad business practices.

We have all the invoices, email exchanges, customer service ticket numbers, phone call records of the past one month to share if anyone is interested in knowing more. It is not possible to upload all of records of the entire month on this site.