Agarwal Packers & Movers — Non receipt of consignment no BNG010807

Address:

Hyderabad, Andhra Pradesh

My consignment from Bangalore to Hyderabad was dispatched to Hyderabad on March 26th. We asked for delivery on Apr 2nd as early as possible. We are yet to get the consignment. Sequence if events: 1. Consignment dispatched from Bangalore on Mar 26th 2. Received a call from Hyderabad warehouse on 28th mentioning that the consignment has reached Hyderabad. Confirmed again that delivery is needed on Apr 2nd. 3. Agarwal agent from Bangalore shared number of Mewa Singh and asked us to contact him in Hyderabad 3. Called Mewa Singh on Apr 1st to remind. Was given confirmation that we will receive consignment on 2nd morning. 4. Called Mewa Singh on 2nd at 11am. Was informed that he will call us in 10 mins. Received no call. 5. Called Bangalore agent and received numbers of Dharamveer (Hyderabad delivery in charge) and Sanjay Kumar (State operations head) 6. Called Dharamveer about the consignment. Responded that he will all in 10 mins. No calls ever came. 7. Multiple calls were done to Mewa Singh. Was informed that there is no one from delivery team and we will receive around 3pm. 8. Called up Sanjay Kumar to complaint. He blatantly lied that consignment from Bangalore came on 2nd morning. He gave us number of Padma from customer care. 9. Padma mentioned that she will call in 15 mins. G 10. Called up customer care to get contact of higher authority to complaint. Got number of Vijay Dixit (National operations head). Vijay said he will check and respond in 10 mins. Didn't receive any call from him. 11. Padma called and mentioned that we will not get the consignment today We had to incur multiple expenses due to this irresponsible service delivery from Agarwal packers and movers.