Agarwal Packers & Movers — Over Charging Amount for just two small Bags

Address:	Bangalore, Karnataka, 560027
Website:	www.agarwalpackers.com/packersmoversbangalore.html

I asked "Agarwal Packers & Movers" to transfer my one small trolley bag and one sac bag from Bangalore to Mumbai on 29/05/2015. They told me that they would charge 14000/- for that. I had no idea I was in hurry so I agreed. I paid that amount. Later on one of my friend told me that I have been overcharged. The "Agarwal Packers & Movers" charges 6K-7K/- max for two bags. I again contacted the person (Named 'Randheer') with whom I had finalised the deal of 14000/-. I explained the case. He felt sorry When I told him I'm gonna complaint against him. He told me that I have been overcharged an amount of 7500/-. I asked him to refund my amount. I sent him my account details as per his request. But he didn't refund my money yet. Now It's been more than a year. I was communicating with him for 8 months. But now he is not responding since last 5 months.

I have all the legal documents and valid mail chats (which I had with him) with me.
I hope, this portal (last hope) won't disappoint me and my patience of 1 year.