Agarwal Packers & Movers — Pathetic handing of goods in domestic shifting and poor customer care response

Address:

Corporate Office (Hyderabad) Agarwal Packers and Movers (DRS Group) , 220, 61 M.G Road, Kabra Complex, Secunderabad, Hyderabad, Telangana 500003

This is to bring to your notice completely incompetent and customer unfriendly approach of DRS Group (Agarwal Packers and Movers-Bade Bhaiya) team. I chose to go with the services of the organisation based on good experience in the past and the claim of the organisation of being 'the Original' one post the split. But to my utter shock and dismay, not only the present team handled the whole transportation process extremely badly causing severe damage to the goods as is visible from the pics shared with them while unloading was still on. And now the height of high handedness is that in spite of visible and clear mishandling, rather than rectifying the damage caused to the best of their capability, they are trying to avoid attending to my calls (rather pushing junior members into the same) and then trying to wriggle out by first showing their own technical points which are their internal processes and never explained to client so as to enable him/her to follow them properly and then throwing a paltry some as if they are doing some favour. I have been asking them to repair the damage caused which they are not even willing to inspect through a visit of appropriate team member.