Agarwal Packers & Movers — Pathetic service

Address:	Ernakulam, Kerala, 682030
Website:	www.agarwalpackers.in

Agarwal Packers are the worst packers we have come across. They charged us more and we were assured of the best service. Problems faced:
1. The packing of the entire house was done in a single day - The packing was done in the most unprofessional manner. Random things were thrown together. You had toiletries, dustbin thrown into along with food items and clothes. Breakable items were placed in cartons and not in crates.

2. The delivery was supposed to be done in 10 days, they took 26 days to deliver. Also, we had to call them continuously throughout the duration to get a status update. They never contacted us. Also, they indicated that there are not aware where the vehicle is as the said vehicle did not have a GPS. This is the worst answer you can give to a customer who package is already delayed. It seemed that it didn't matter to them whether the goods were going to be delivered or not.

3. When the delivery happened after 26 days, the cartons were in complete pathetic condition. They were all torn and items were already visible from outside. Some of the items from the crates where hanging outside. Liquid items were placed upside down.

4. My study table was completely broken and in no condition to be used further. I registered a complaint against it and it took them multiple emails and zillions calls to call me back. It has been two months since the complaint has been made and they have not responded to my complaints. They were supposed to reimburse the insured amount for the study table however they haven't taken any action till date.

They are the most unprofessional packers I have come across - they don't respond to emails or calls. The customer care people don't know how to address any issues of the customers. They are extremely good at delaying the process till the customer gets fed up and forgets the matter.

I would strongly request anyone to avoid these packers.