Agarwal Packers & Movers — pathetic service on household goods shipment

Agarwal Packers and movers, Delhi office picked my house hold goods on[protected] vide G C. No. CGGNNDLH000973 with a commitment of delivering the goods within 5 days. The goods ‘apparently’ reached Mumbai on 2nd Sep, and I promptly got a call from Mr. Ram Dutt Sharma that my consignment was ready for delivery.

Since I was out of country, I informed him to hold the consignment in the warehouse. Once I was back, I called up the gentleman on 13th Oct 2017 for delivery of the consignment. I was informed of the demurrage charge, to which I readily agreed and was promised delivery on 15th Oct. However, the same was not delivered as promised. All my calls went to Ram Dutt & Naresh went unanswered.

Today it has been more than 1 week and inspite of multiple calls to Delhi & Mumbai offices, having spoken to Gaurav Kalra, Shadu Satpate and Mr. Vijay Dixit, the only response I get is that we are on the job… but nobody has any clue where the consignment is. They only keep asking for time to TRACE the consignment. I am appalled, to say the least, at the service level of a company that prides itself as a Limca book record holder.

I would urge you to intervene and ensure that the matter is resolved at the earliest.