Agarwal Packers & Movers — Poor customer service

I am disappointed with the poor standards of customer service I've experienced with Agarwal Packers and Movers (APML), which shows a huge gap between their promotional claims vs. operational process.

I called APML at their registered number for my relocation from Gurgaon to Bangalore. A person arrived for review of items, but started the survey without verification code. When I questioned I was told that survey code is not required (!). I discussed the details of my requirements with the person, but when I received the quote it did not correctly capture details as discussed. The most haranguing part for me is that this person (who was apparently new and 2 months since he joined APML) shared my mobile number with other packers & movers and I started received promotional call from all other competing packers soliciting for services.

I sent emails reporting this to APML customer. I called APML at their registered number multiple times, but each time I was told someone from Delhi branch will contact me in 2 hours but I never heard from them. Finally, after 2 days of incessant calling from my end and not giving up I received a call from their Gurgaon brand head who listened to my concerns and agreed to do a fresh survey.

In summary, it is the standard of customer care service and grievance handling that is very disappointing. In addition, the staff sent for survey visit should have been more professional and experienced to know the area well.