I have booked DRS Agrawal packers and movers for moving my tv and two wheeler from Bangalore to Delhi on 23rd July 2021.
I have received TV with broken LED screen. It is completely damage.
During packing they got a small wooden crate which we will not fit the tv and they have just packed the tv with tv box and they told me once it will reach the godown they will pack the tv with tv box in wooden crate.But when i have received the Tv it was without wooden crate and it was with the same packaging how they have picked up .when i opened the package ..tv screen was completely damage.My tv which cost around 16k was having completely broken screen. It shows they didn't pack and handled properly. I paid 11k around to DRS Agrawal packer and movers i thought it would reach safely as they are highly reputed company.Its huge disappointment and big loss.
When i called the people who booked my consignment they said we have raised the issue but they are not responding. No response from claim department people. I have shared the photos as well with them but no response.It is company responsibility to pack the items properly .Lying to customer that nothing will happen to their items and they will pack properly. Such a huge loss and mental stress.
Please help on how to proceed further.
They should pay for this damage.
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