This is with respect to my Household goods delivered booked with Agarwal Packers & Movers (APML) with reference # GCBNG[protected] / CFR # CFRBNG[protected]. I would like to bring to your immediate attention the challenges and issues faced during relocation, and need your kind attention and response to resolve. Have been reaching out to your customer care and there is no proper closure since the issue raised back in Dec 2021
A. I booked for packing and loading services at Bangalore home for 25th November 2021 before 9 AM, and to deliver the same at Hyderabad home before 9AM of 27th November. The Bangalore APML team said goods will reach by 26th Nov itself and will be delivered on morning of 27th Nov and I planned my stay and travel accordingly. To my surprise and pain, the packing and loading happened on time at Bangalore, but vehicle was never sent to Hyderabad on time. I have been following up, almost made several mobile phone calls to several people from Agarwal’s team to find the status. No one shared status update. One member shared driver’s number and asked me to check directly, but driver never lifted phone. The Hyderabad APML team said to contact Bangalore APML team, and Bangalore APML team asked me to contact Hyd APML delivery team, Neither of the teams responded or attended my calls. They kept on asking me to speak to several other members of PAML for status. The vehicle or goods didn’t come to Hyderabad on 27th full day, and I had to stay outside for that day as all the household items were in the APML container and spend a lot of money. To my agony even till Sunday noon (28th Nov), neither there was any update. After series of phone calls and requests to support me, finally the Hyd delivery team said the vehicle arrived and they cant confirm when the delivery will happen.
B. I asked for the reason of delay, the Hyd APML team asked to speak to Bangalore booking team. Bangalore booking team didn’t lift phone at all inspite of several calls and messages. No reason or update provided throughout 2 days.
C. I told them to send a trolley as well so that the workers will have a seamless unloading of goods from maingate to Hyd apartment. The Hyd delivery team confirmed, but no trolley was sent. The HYD delivery team arranged only 3 members to unload and unpack a container load of items at 2.30 PM… the overall process took so long and by the time the goods reached into apartment, was 7 PM. Half the goods were unpacked and others left, and the workers look tired with no energy. They demanded money at the beginning of the unloading itself, and until promised the goods were not delivered at apartment. I reached out to the Bangalore Booking team and Hyd Delivery team, but of no use, half of them were switched off and others non-supportive.
D. The Shifting charges included the services of a carpenter. No carpenter has attended either at bangalore (packing) or at Hyderabad (unpacking). While the Agarwal workers who came at Bangalore apartment removed all the devices (gas stove, Water filter, Television, Recliner, Washing Machine) themselves, the team who came to unpack the goods at Hyderabad said I need to call the delivery team and they will not do.
E. The Hyd delivery team said I need to call the Blore Booking team to clarify on the services, and they cannot send any carpenter to help. After repeated explanation and proving that carpenter services were included in the services booked, they said they may send someone anytime this week. I clearly explained while booking services that, I will be at Hyderabad home only for 3 days and wanted to have a seamless packing and unpacking, but it all was a painful experience without any proper response from either of your teams. The Hyderabad team blames Bangalore team and vice versa with customers left out. The Hyd delivery leads had no empathy and were completely non-supportive
F. Now, I ended up staying back at Hyderabad hotel for this full week, still clueless on the support to fix the household things, before I can move back to my hometown to support my family.
G. I paid Rs.1600 to the workers at bangalore for loading, and Rs.600 to the workers at Hyderabad for unloading given their persistence and demanding nature. Highly demanding and scary.
H. I thought booking relocation services with APML will be a seamless and best experience, given am alone for this movement planned. The overall Delivery experience was worse. No proper customer care nor proper responsiveness. Even after paying a whopping amount of Rs.55000, it turned out be a bad experience. It looked like Agarwal is no more a professional service provider. It appears to have become a government office. While booking, full attention given, and during delivery customers are left on road to suffer and feel the pain (this was my 3rd shifting services with Agarwal, and this was the worst one. I made a mistake this time of booking with APML). I should have never booked service with APML in first place, that is what you left me with a feeling of.
Please look into this and get me immediate resolution -
1. Compensation for the delay in the delivery of goods resulting in unwarranted stay and living expenses for me
2. Educate your teams on how to manage and provide better customer service. We book your service to feel relieved and have a seamless experience, not otherwise
3. Please share contact number of your Head of APML, for me to speak to and share this nightmare experience, so that he takes corrective action and avoid such headache to future customers
Hope you will pay attention and resolve my challenges and help me now.
Was this information helpful?
Post your Comment