Agarwal Packers & Movers — Shifting - safety, health and monetary loss

Hi :
My name is : mr narayan
Quotation no: qucomb[protected]/4

I fixed packaging and storing of my goods with agarwal. This was mainly because my family is an old customer of agarwal and have gone with you for more than 6 times in the past.
We negotiated a cost for packing and storage.
Please keep in mind that this time, i was shifting alone with 2 kids. The experience that i have had with your team has been horrible to say the least.
Here is the list of problems i faced…
1. The team was to come for packing and loading on 18th august and no one turned up. The excuse i was given was that they were busy in some other place and no one was available. The packing was fixed for the next day (19th) - absolutely derailing my plan to clean up the house before shifting out.
2. On 19th, a team came at 9.30am and saw the place (All items have been listed by you) and without a word, left from the scene. I called agarwal multiple times and no one picked up. We then reached out to delhi and found someone who promised to contact coimbatore and send a new team.
3. The new team turned up at 1.30 and in the apartment, external people are not allowed to stay after 5.30pm. This was clearly told to them multiple times every day i spoke. The packers were from another company and were not very efficient (I know this because i have experience with you). As a result, they took almost double the time to pack.
4. On top of this, the material sent to them was not enough to complete the packing. They called and asked for more material, but it did not come. They came to a point where they were waiting for scotch tape to fix the cartons. Again i called the agarwal team multiple times and mr rambhagat himself came and delivered the scotch tapes and more items for packing were still pending.
5. When the society people started complaining that the time limit for loading was over, we took special extension till 9pm to load (Which could have started earlier when items were not available... I suggested this but they refused to load because of process reasons).
7. After 9pm, the full packing and loading was still not over and i was promised that the team will come by 8am and complete in 2 hours. I agreed since i had no choice and we closed for the day.
8. At 10.30pm in the night, i get a knock at my door and on opening it, i see the packers standing in the entrance of my door saying that they dont have money to go home and for food. I called rambhagat who asked me to swiggy food for them. But they refused and continued to push me to give my car to drop them home. Imagine.. Me alone at home, with 5 men standing in front of my door asking me to resolve this. Is it a safe situation???
9.in the morning, no one turns up - i called rambhagat and he said that he will send new set of people since the earlier team did not pick the call. The new team turned up at 10.30 am instead of 8. I had another set of packers coming on that day and imagine my pitiable situation. Because of this, i was unable to guide my other packers this has caused a lot of damage to my stuff.

This shifting with you has caused me sleepless nights, health problems, monetary loss and huge loss of time.

How do you plan to compensate me?
I am yet to make the payment to you - will make it once i hear from you.

Puja
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