Agarwal Packers & Movers — Shipment not delivered yet

I got a quotation for transferring my home goods from paradeep (Odisha ) to mandsaur (mp) with the assurance of delivery time with in 7 to 10 days by Bhubaneswar team My consignment no is GCBSR[protected] and lifted consignment on 11/06/2022 whenever I call to customer care they put my call on hold and disconnect .Since last 4 days my consignment is in bhopal at (new Deepak ware house ) he told me ( driver ki tabiyat karab ho gyi hai jab sahi hogi tab samaan indore paunchega ) i was surprised with his answer after then he told me( jo karna ho tujhe wo karle jisse sikayat karna ho karle). Never seen such an irresponsible behaviour from renowned company frustrated to the core ..