Agarwal Packers & Movers — still not delivered my led tv

I heard from someone that agarwal packers are good in service but when i am experienced then i came to know that they are worst. My issue is that i want to deliver my led tv from gurgaon to jammu and they picked on 21/5/2018 and they told me that it will take within 1 week to deliver. But still today my led tv is in agarwal's warehouse in khawaspur, gurgaon. I have clearly told before ordered that my mother's birthday is on 26 may and i want to gift that tv to her on that day. But they played with their customers sentiments and committed wrong statement. Now there is anyone sincere higher management pereonlity in agarwal groups who can contact me and resolve my issue as soon as possible and deliver my led tv on a priority basis. So that i wont give you bad feedback in future.