Agarwal Speed Link Complaints & Reviews

Agarwal Speed Link has do fraud with us and took 107000 this is a big fraud and Arvind Kaushik has blocked me

Agarwal Speed Link has do fraud with us and took 107000 this is a big fraud and Arvind Kaushik has blockedme

I approached them for stroage in house, due to pandemic i kept my belongings at speed link, I saw the war house it is worst, later on they Swifted to new house. Approximately After one year i request them to delivery the product to my village. After the full payment finally they had delivered after 3 days. After the delivery I saw the tv it is unsafe and it having wholes on it. And tv is not mine.

I booked my byke delivery to pune from vizag.

1) when i called initially they told me 5000
2) at the time of booking they told me to pay extra for insurance and blackmailed that they won't guarantee byke safety unless i pay insurance (Name:jaypal)
And while picking up the byke another person took 500
3) byke was here until lockdown
4) checked with them in may, they said they couldn't send due to lockdown
5) finally i asked them to return my byke but they asked me to pay extra 1500 for godown charges

All together, they cheated. I am logging police compliant also but want inform all so that it won't happen to you

!!BAD AGENCY!! !!RUDE WORKERS!! !!VERY POOR SERVICE!!

I experienced their services to transport my luggage from Gurgaon to Bangalore which has been deported to Bangalore in 10 days. I still don't know what is the condition of my luggage.

I called to Sandeep (may be) at +91 [protected] (One of the agent I guess sits at Gurgaon location), who always make false statement just to misguide. It's been 1 month and 5 days that I haven't received my belongings.

He (Sandeep) finally asked me to pick my luggage by my own and said will paytm the amount (This is not the service I paid for). To do this tedious task I will have to travel 120Kms (Ballendur to TCI stop, Tumkur road Near Nagasandra Metro Station) (6hrs approximately).

He also mentioned that I will be charged 1000rs for keeping the goods at their warehouse and is chargeable 100rs per day and that will be deducted from the amount I will receive in my Paytm (Transportation cost which I am going to bear), however when I called earlier he said 50rs per day.

There are many numbers written on the bill but no one give satisfactory response and disconnect rudely.

I am now thinking to file a complaint in consumer court. Let's see!

My goods were being shipped to ranchi, jharkhand from bangalore karnataka. I feel ashamed to even give 1 star. It is horrible. My suitcase got lost and they didn't help me at all. They don't even know how to speak to women. They are very unprofessional and people with no respect at all. No talking decency. My goods worth 30000/- got lost and they didn't pick my call or replied to my messages. They made me wait for a month, without responding. The person who was dealing was ramesh kumar. When i spoke to him, he very disrespectfully told me that he can't do anything apart from paying me back, but when i told him to try at least because there were important things in that suitcase he said i am wasting his time. After that, he kept cutting my calls and blamed me for accusing him of stealing, when i said i would go legal in this matter, he told me to go if i have the audacity to, and he also told me that he doesn't give a damn or cares at all. I don't understand what kind of a person is he. I am very hurt and unhappy with the service i have received.

Dear All
This is with reference to our transportation of Household Goods from Mumbai to Patiala. More than Rs.50000/- loss. Even I had to pay from my pocket to Labour at Mumbai & Patiala. They took 20000/-more what they give quotation after loading the goods Furniture are broken. TV unit, computer table completely broken. Even bike broken.
[protected]

Just what is the used of insurance of goods if no action after this Dining chair legs broken and supposed to rectify in 10 days but no action in three month. No propet unloading.did everything as my own I want my insurance amount back which is just a showcase to get money inside the pocket Scratch on freeze..bed...and manybmore...

These packers and movers are very rude they do not pick up your phone after taking your money and goods they keep on making you fool.
they have delivered my household things after 1 month from chennai to kolkata.

they will send local gunda to deliver your house holds things to your home to take money from you.

they are bull and false people they lie all the time.

these people should be bitten and his company should be closed.

please please please do not use them.

call me [protected] to know their truth.

Hi, My name is Kali Charan Gajula. On 22 June 2014 I have handed over my house hold goods along with flower pots and Bike(With helmet). I have paid the Rs12216 for these packers and movers for Shifting to Warangal my bill no. 1242. Also I have paid Rs4500 (Bill no. 1244)to them for shifting my bike along with helmet to Hyderabad. They have delivered some of the house hold things but never delivered my 7 flower pots(along with plants) and helmet. I had lots of attachment to those plants, God knows what happened to them :( I have called him almost for 15 days he promised that he will deliver now and then but never delivered them. Now he stopped picking the phone itself. I want to take strict action on these packers and movers and hope they return back my missed/misplaced goods. Thanks, Kali charan Gajula

Agarwal Speed link...movers and car transporter....I had booked a car to transport from Ahmedabad to Delhi...the car was damaged...the transported instead tried to cover up the damage by denting/painting and delivering the car late in the night.....even after several follow ups..no resolution from the service provider. AVOID Agarwal Speed link for moving/packing and car transportation....instead spend little more and use Original AGRAWAL.

From: Amit Verma
Sent: Monday, February 07, 2011 8:01 PM
To: '[protected]@yahoo.in'
Subject: M.D/ Chairperson - Agarwal Speed Link :Reminder No. 16: dated 07.02.11 : Cheating & Damage of my households: : Bill No. 552, Dated 27.07.10

To,

The Managing Director / Chairman - Agarwal Speed Link Pvt. Ltd.
Website : www.agarwalmoversindia.com
E-Mail : [protected]@yahoo.in

It would not be easy for your company to run away from its responsibility and accountability. First your company has done gross negligence and cheating and then running away from its misdeed. I will pursue it as else you guys will keep doing such kind of misconduct to the innocent customers from whom you take all money in advance and then do whatever you want to do with their households.


Regards,
Amit Kumar Verma
Head - Sales & Marketing (Cooling Solutions)
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
M: +91-[protected]
Web: www.acmetelepower.com

[protected][protected][protected][protected][protected][protected]------
From: Amit Verma
Sent: Thursday, December 30, 2010 5:25 PM
To: '[protected]@yahoo.in'
Subject: M.D - Agarwal Speed Link :Reminder No. 15: dated 30.12.10 : Reminder No.10 dated 18.08.10 : Damage of my households: : Bill No. 552, Dated 27.07.10

Dear Mr.M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone :[protected], 32216643

Dear Mr. Rao,

This is my 15th reminder to you and am very much surprised by the way your company is doing the business and treating your customers.

I was expecting an apology letter from your company accepting the gross negligence done by in carrying my goods in an open truck in the rainy reason (not in the promised and agreed container truck for which in paid the money), dumping the damaged goods through road-side laborers without showing or having any documents or sending any of your company person with my goods at the time of delivery to show or tally the goods with the original boxes list. No receipt of damaged goods delivered was even bothered to be collected by your company. Is this a some kind of joke.

This is the 15th reminder to you on your official email ID and you/ your office have not answered any of it – it shows that company management is running away from their responsibility and ownership and having no fear of the law of the land. Pl. find below all the trail and request of my reminders. Also, pl. find enclosed the original bill invoice for your ready reference.


Please treat this request as urgent and respond ASAP.


Regards,
Amit Kumar Verma
Head - Sales & Marketing (Cooling Solutions)
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
M: +91-[protected]
Web: www.acmetelepower.com

From: Amit Verma
Sent: Thursday, October 21, 2010 4:02 PM
To: '[protected]@yahoo.in'
Subject: Attention Mr. M.K.Rao : Last Reminder No. 14: dated 21.10.10 : Reminder No.10 dated 18.08.10 : Damage of my households: : Bill No. 552, Dated 27.07.10


Dear Mr.M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Head Office, Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone :[protected], 32216643

Dear Mr. Rao,

This is my 14th and last reminder to you and expect an apology letter from your company accepting the gross negligence done by in carrying my goods in an open truck in the rainy reason (not in the promised and agreed container truck for which in paid the money), dumping the damaged goods through road-side laborers without showing or having any documents or sending any of your company person with my goods at the time of delivery to show or tally the goods with the original boxes list. No receipt of damaged goods delivered was even bothered to be collected by your company. Is this a some kind of joke.

Then in the last three months thirteen reminders were sent on your official email Id and you have not answered any of it – it shows that company management is running away from their responsibility and ownership and having no fear of the law of the land. Pl. find below all the trail and request of my reminders. Also, pl. find enclosed the original bill invoice for your ready reference.

I am waiting for next 7 working day’s time and then have no other choice but to file the case in the court and seek justice from Indian law system / Judiciary.

Pl. find some of the images of my damaged goods. Other pictures of the open truck and other broken stuff is in my mobile camera and will be produced in court if required.

Please treat this request as urgent and respond ASAP.



Regards,
Amit Kumar Verma
Head - Sales & Marketing (Cooling Solutions)
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
M: +91-[protected]
Web: www.acmetelepower.com



Regards,
Amit Kumar Verma
Head - Sales & Marketing (Cooling Solutions)
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
M: +91-[protected]
Web: www.acmetelepower.com


From: Amit Verma
Sent: Saturday, September 25, 2010 5:45 PM
To: '[protected]@yahoo.in'
Subject: Attention Mr. M.K.Rao : Reminder No. 13: dated 25.09.10 : Reminder No.10 dated 18.08.10 : Damage of my households: : Bill No. 552, Dated 27.07.10

Dear Mr.M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Head Office, Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone :[protected], 32216643

Dear Mr. Rao,

This is my 13th reminder to you and expect an apology letter from you accepting the gross negligence done by your company by carrying my goods in an open truck in the rainy reason (not the agreed container truck for which in paid the money), dumping the damaged goods through road-side laborers without showing or having any documents or sending any of your company person with my goods at the time of delivery to show or tally the goods with the original boxes list. No receipt of damaged goods delivered was even bothered to be collected by your company. Is this a some kind of joke.

Then in the last two months twelve reminders were sent on your official email Id and you have not answered any of it – it shows that company management is running away from their responsibility and ownership and having no fear of the law of the land. Pl. find below all the trail and request of my reminders. Also, pl. find enclosed the original bill invoice for your ready reference.

I am waiting for another next week’s time and then have no other choice but to seek justice from Indian law system / Judiciary.

Please treat this request as urgent and respond ASAP.



Regards,
Amit Kumar Verma
Head - Sales & Marketing (Cooling Solutions)
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
M: +91-[protected]
Web: www.acmetelepower.com


From: Amit Verma
Sent: Wednesday, September 01, 2010 5:40 PM
To: [protected]@yahoo.in
Subject: Attention Mr. M.K.Rao : Reminder No. 12: dated 01.09.10 : Reminder No.10 dated 18.08.10 : Damage of my households: : Bill No. 552, Dated 27.07.10

Dear Mr.M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone :[protected], 32216643

Dear Mr. Rao,

Request you to please respond urgently to my complaint. This is my twelfth reminder to you.


Regards,
Amit Kumar Verma
Head - Sales & Marketing (Cooling Solutions)
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
M: +91-[protected]
Web: www.acmetelepower.com

________________________________________
From: Amit Verma
Sent: Friday, August 20, 2010 12:04 PM
To: [protected]@yahoo.in
Subject: Attention Mr. M.K.Rao : Reminder No. 11: dated 20.08.10 : Reminder No.10 dated 18.08.10 : Damage of my households: : Bill No. 552, Dated 27.07.10
Dear Mr.M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone :[protected], 32216643

Dear Mr. Rao,

Please respond to my complaint. You as the M.D. of Agarwal Speed Link Pvt. Ltd. have to own the responsibility of the wrong doing done by your company people.

This is my eleventh reminder on your company email id. Why the company is not responding to this blunder done by them.

Pl. advise.

Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
Mobile: [protected]

Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing (Cooling Solutions)
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
M: +91-[protected]
Web: www.acmetelepower.com

________________________________________
From: Amit Verma
Sent: Wednesday, August 18, 2010 12:41 AM
To: [protected]@yahoo.in
Subject: Attention Mr. M.K.Rao : Reminder No.10 dated 18.08.10 : Damage of my households: : Bill No. 552, Dated 27.07.10

Dear Mr.M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone :[protected], 32216643

Dear Mr. Rao,

Please respond to my complaint. This is my tenth reminder. Why the company is not responding to this blunder done by them.

Pl. advise.

Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
Mobile: [protected]

=============================================================
17th August 2010

Mr.M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone :[protected], 32216643

Dear Mr. Rao,

Hope you have gone through my complaint on how badly my households were handled by your company. I have paid full amount i.e. Rs.54084/- and in return received my households in open truck (not in container truck which was agreed upon) soaked in water, mattresses were full of fungas, Dining table broken......and most amazing part my goods were delivered through road-side labouerers and without any documents...they just dumped my goods and left....no delivery sheet on cross checking of packing list viz-a-viz the boxes...nothing. No person from your company came with my goods. Its really a joke that too for a company like Agarwal packers & Movers. On the top of that this being my tenth reminder - no one even bothered to respond and and send the reply.

This is extremely disappointing and unacceptable and required your direct intervetion URGENTLY.

Please respond.

Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
Mobile: [protected]



================================================== =============

15.08.10

The Mr.M.K.Rao/ General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd. - Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone :[protected], 32216643

Dear Sir,

Would you be kind enough of responding my email reminders / requests. What you have done to my households and the service that you given to me is something beyond understandable.

Pl. respond and reply my email / complaint.

Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
Mobile: [protected]

================================================== ============

To, Date: 08.08.10

The Mr.M.K.Rao/ General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd. - Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone :[protected], 32216643

Dear Sir,

Please respond to my reminders. This is the seventh reminder to you.

Yesyerday, morning I could talk to Mr.Kaushik (took the no. from your website - Mr. Kaushik is from your Bombay Office; Mobile [protected]) and he told me that my damage will be compensated and on my request agreed to send the acknowledgement of the same on mail by yesterday itself - but have not received the same till now.

Pl. treat the same as urgent and respond.

Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
Web: ACME Telepower

[protected][protected][protected][protected]
From: Amit Verma
Sent: Thursday, August 05, 2010 11:11 PM
To: [protected]@yahoo.in
Subject: Reminder No.5 dated 06.08.10 : Damage of my households: Sent through your Pune Branch: Bill No. 552, Dated 27.07.10


To,

The Mr.M.K.Rao/ General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd. - Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone :[protected], 32216643


Dear Sir,

This is my last reminder to you and if I do not hear anything back from your office regarding my complaint by tomorrow i.e. 07.08.10 - I have left with no other option but seek justice from your Indian legal system. Your company has this blunder and now again you are making the mistake of not owning your wrong doing and running away from your responsibility and ownership. Till date I have not received any response from your side.

I have already given you the details of my damage and the extent of blunder and inconvenience you have caused to me.

Pl. respond URGENTLY.

I am using the same email id (E-Mail : [protected]@yahoo.in ) which you have on your website Agarwal Speed Link and still you are not responding.


Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -122001, India
Tel: +[protected], Fax: +[protected]
Web: ACME Telepower


[protected][protected][protected][protected]
From: Amit Kumar Verma [[protected]@rediffmail.com]
Sent: Thursday, August 05, 2010 1:56 AM
To: [protected]@yahoo.in
Cc: [protected]@rediffmail.com; Amit Verma
Subject: Reminder No.4 dated 05.08.10 : Damage of my households: Sent through your Pune Branch: Bill No. 552, Dated 27.07.10


To, 05.08.10

The General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd. - Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37


Dear Sir,

Till now, I have not received any communication or any reply from your side, which is extremely surprising. These email are sent on your official email as mentioned in your website as well as on your Invoice and even then your are not responding to my mails.

The app. damage done by your company in shifting my household is on average is as under:

== Three double bed springwell mattresses - app. @ 18000 X 3 = Rs.54000/-

== Wooden deisgner Dining table base - app. Rs.20000/-

== Computer Table - app. Rs.10000/-

== Crockery box having broken crokery - app. Rs. 10000/-

Total Damage caused by your service / company to me = App.94000/-

Not to mention the pain and agony of washing each and every thing in water soaked boxes.

If someone senior and responsible does not come to visit the damage done by you to my goods by today....as mentioned above, I have to throw those damaged and stinking items from my falt - as I no longer keep them in house having two samll kids. For official purpose I will take the pictures of the same so can be produced at the apporpriate place - if needed.

Pl. treat this request as Urgent and respond. You cannot run from your accountability and responsibility and the wrong you have done to me. All final payment as per your invoice already made by me to you in good faith.

Pl. respond urgently.

Regards,

(Amit Kumar Verma)
Orchid Petal, Flat - 401, Tower - 5
Sohna Road, Sector 49, Gurgaon
Email: [protected]@rediffmail.com


==========================================

To, 04.08.10

The General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd.
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37

Dear Sir,

I am extremely surprised and greatly disappointed by the approach and neglect of Agarwal Speed Link Pvt. Ltd. Head Office and its Management regarding my complaint. This is your official email id as mentionede in your website and Invoice and irrespective no one responded to my email complaint.

I am recaping the issues and facts:-

*) My household goods were shifted from Pune to Gurgaon through your Pune Branch [Pune Branch supervisor (Mr. Narendra Mobile
No.[protected])]. I was told by Mr. Narendra that my households will be shifted in dedicated container truck and my car (Esteem Car UP 80 P 7200) in carriage and was quoted Rs. 54084/- . I paid Rs.40000/- as
an advance for the same.


*) To our huge surprise the goods arrived at our flat on 01-08-10 around 12.30 pm (Orchid Petal, 410,Tower 5, Sohna Road, Sector-49) in open truck with Tirpolin on it. We got further shocked when we saw that all our goods are soaked in water, smelling very bed , having fungus on all three double bed "BROKEN" mattresses and on boxes. All boxes, clothes, books were wet. My dining table base is completely broken, racks were broken, computer table is broken...everything was in mess.

*) Not even a single employee from Agarwal Packers & Movers came with my goods / with the truck...some four roadside laborers were there without having any document or papers with them but only having my mobile no.; they told me that your stuff has come with few other people's material in a lorry and was lying in open when we found the same in company's Gurgaon go-down. When we tried taking the picture of truck which came to deliver my damaged goods he quickly moved the truck (HR 47A 2442) out from society. However some picture of this open truck we could manage to take from our mobile.

*)The laborers just dumped the wet, soggy, damaged stuff in house and
went off...no document shown, no signing done ...nothing...no process of handover. When called your Delhi Office person V.K.Sharma (Mobile [protected]) he did not respond. Another person Mr. Naveen Kumar (Mobile [protected]) to whom we contacted (as he called yesterday that today my goods will be shifted) told that he has some family problem and cannot come or do anything.

So, all my households in damaged condition - left at the mercy of
roadside laborers with no identity cards and documents with them. The no.s written on boxes were washed off as they all exposed to rain....no identification of box no. took place as the laborers just dumped the soaked boxes in my flat. We are going through all the items now to identify what is missing / or could be stolen.

*)The totally damaged items are:

- Three double bed matresses (which are broken from centre, soked in water, stinking and having fungus on them)

- 6 chairs wooden Dining table base (completely broken)

- Computer table (broken from top)

Rest all clothes are wet and stinking...we are washing them and trying to save them.

*) Car was delivered on 1st evening and I paid the balance amount to the person who was having the delivery copy for Car only and signed on the deliver document for car and also took his signature for receiving the balance money.

*) So, on 1st when I received my car I made the full and final payment towaqrd my Invoice in good faith that your company will soon respopnd to this gross mistake and negligence and will do the needful at the earliest.

*) But, again after getting the full and final payment - no one responded from your side.

*) I have taken the pictures of the damamged items and have to discard those soon as I cannot keep the stinking mattresses in my house with full of fungus....have two small kids in house....will wait for your senior and responsible person to conatct me by this Friday.

What you have done is completely wrong, illegal and unacceptable.

Pl. respond URGENTLY and do the needful,else I have left with no other option but to seek justice from court only.

(Amit Kumar Verma)
Orchid Petal, Flat - 401, Tower - 5
Sohna Road, Sector 49, Gurgaon
Email: [protected]@rediffmail.com
================================================== =====================

To, 03.08.10

The General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd.
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37

Please respond to my complaint. Why you are not replying to my mail and complaint. I have suffered a loss and there has been a gross / huge negligence at your part. Till date no one from your company has approached or cared to investigate how such an incident can happen. No one even cared for showing / receing any document.

Pl. treat this matter as urgent and take it up with your top management and advise me your course of action and solution.


Regards,
Amit Kumar Verma
Orchid Petal, Flat 401, Tower 5
Sohna Road, Sector -49, Gurgaon-122001
M: [protected]



================================================== ====================
To, 02.08.10

The General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd.
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37


RE: DAMAGE OF MY HOUSEHOLD GOODS SENT THROUGH YOUR PUNE BRANCH OFFICE
WIDE BILL NO. 552, DATED 27.07.10

Dear Sir,

To my utter surprise, till now no one from your company called to check what happened yesterday with my households...if at all my goods arrived....delivered. No documents or confirmation from any one. No one is beileving such thing can happen with company like Agarwal Packers & Movers...but it is true and has happened to me.

Moreover, some one Mukesh (Mobile:[protected]...later called from Mobile:[protected]) called me today and told me to come to his Gurgaon office and pick the car...I have no idea who this Mukesh is....and when I told him that we agreed with Agarwal Packers & Movers and signed for door to door delivery and you should deliver the same to the address mentioned in the document and collect the balance amount in cash i.e. Rs.14195/- (Rs.40000/- already given as advance)...also I sent him the SMS for record. I was told that I have to come to their office pay the balance and collect the car from their office only.

What is this happening ? Its completely unfair, unacceptable and against the contract and committment.

Pl. take up this matter to the management and do the needful URGENTLY.

The totally damaged items are:

- Three double bed matresses (which are broken from centre, soked in watewr and having fungus on them)

- 6 chairs wooden Dining table base (completely broken)

- Computer table (broken from top)

Rest all clothes are wet and stinking...we are washing them and trying to save them.

Car still with your people and God knows when will reach me...Till date no oner from your company come forawd to address this issue or to take the responsibility of what blunder has happened.

Pl. take this complaint to your management and advise me the remedy and how you would compensate my dmage and ensure this should not happen to other customers.

(I have also sent you the written complaint of the same for your official record, investigation and compensation)

Regards,
Amit Kumar Verma
Orchid Petal, Flat 401, Tower 5
Sohna Road, Sector -49, Gurgaon-122001
M: [protected]


================================================== =============
To, 01.08.10

The General Manager
Agarwal Speed Link Pvt. Ltd.
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37


RE: DAMAGE OF MY HOUSEHOLD GOODS SENT THROUGH YOUR PUNE BRANCH OFFICE
WIDE BILL NO. 552, DATED 27.07.10

Dear Sir,

My household goods were to be shifted from Pune to Gurgaon and I was
told by your Pune Branch supervisor (Mr. Narendra Mobile
No.[protected])that my households will be shifted in dedicated
container truck and was quoted Rs. 54084/- for shifting the households
in container truck and my Esteem Car UP 80 P 7200. I paid Rs.40000/- as
an advance for the same.

To our huge surprise the goods arrived at our flat (Orchid Petal, 410,
Tower 5, Sohna Road, Sector-49) in open truck with Tirpolin on it. We
got further shocked when we saw that all our goods are soaked in water,
smelling bed , having fungus on all three double bed "BROKEN"
mattresses. All boxes, clothes, books were wet. My dining table base is
completely broken, racks were broken, computer table is
broken...everything is mess.

Not even a single employee from your company came with my goods / with
the truck...some four roadside laborers were there without having any
document or papers with them but only having my mobile no.; they told
me that your stuff has come with few other people's material in a lorry
and was lying in open when we found the same in company's Gurgaon go-
down. When we tried taking the picture of truck which came to deliver
my damaged goods he quickly moved the truck (HR 47A 2442) out from
society. However some picture of this open truck we could manage to
take from our mobile.

Its a gross negligence, breach of contract (container truck) and
trust...laborers just dumped the wet, soggy, damaged stuff in house and
went off...no document, no signing nothing...no process of handover.
Called your Delhi Office person V.K.Sharma (Mobile [protected]) but he
did not respond. Another person Mr. Naveen Kumar (Mobile [protected]) to
whom we contacted (as he called yesterday that today my goods will be
shifted) told that he has some family problem.

So, all my households in damaged condition - left at the mercy of
roadside laborers with no identity and documents with them. The no.s
written on boxes were washed off as they all exposed to rain....no
identification of box no. took place as the laborers just dumped the
soaked boxes in my flat. Still we are opening the box to see what is
missing or if some boxes were not there at all.

This is the height of negligence and totally wrong as well as
unacceptable.

I feel cheated and extremely disappointed with such service from
company like Agarwal Packers & Movers.

Still my car has to arrive and I can only hope it comes in a single
piece…as looking into the kind of service and work practice your
company is having.

This whole episode definitely deserves a thorough investigation at
your company management level and a proper filling of complaint… so no
other customer should meet with the same fate as I have met...trusting
your company’s name.
Pl. take immediate action and advise.

Regards,

(Amit Kumar Verma)
Orchid Petal, Flat - 401, Tower - 5
Sohna Road, Sector 49, Gurgaon
Email: [protected]@rediffmail.com