Aha Taxis — Neither booking nor refund

Website:

www.ahataxis.com

For my urgent need of a cab, I made a booking through mobile browser on 23rd Aug2021. After receiving the booking confirmation, it was noticed that pickup time is incorrect and also there was a membership charge of Rs 199 which I did not require. I immediately called the helpline number but none of my calls were received at other end. Thereafter, I wrote a mail to AhaTaxi at 11:59am about the whole issue and requested for immediate arrangement of cab with corrected pick-up time and refund of Rs 199 charged towards membership which I did not request for.

Within 15min of sending the mail, I received a call from landline number[protected] at 12:13pm (call duration 45 seconds) from someone at AhaTaxi informing that due to some technical error, the pricing was not correct and my booking was being cancelled and my full refund will be made. This really hit me hard as I was in an urgency and continuously searching for an economical cab from somewhere since the start of the day. I immediately started searching for other options and finalised a deal with another service provider.

At 12.:39pm, I received call from same person (call duration 2 minutes 2 seconds) informing me that cab is arranged. I was surprised to hear that and clarified him that I already booked it from other agency as he informed me about cancellation half an hour ago. So, he started kind of interrogating me as to how can I book another cab within this period. I told him that I was in urgency and I booked another cab only after his call about cancellation. Had he told me to wait, I would have waited for his confirmation. Thereafter, I told him to refund my total amount and he very happily confirmed that it will be credited to my Aha Coins. I asked him what Coins? I am not booking cabs frequently so having Aha Coins is useless for me. I insisted that my money should be refunded back to my original payment mode.

Till date, my refund has not been made in any form.