Air Arabia — complaint about airlines staff - (g9155 & g9454) (ruh-shj-ccj) 02/11/2018

Address:

Malappuram, Kerala, 679331

Dear sir/madam,

I am very sorry to inform you that but i am here to make a formal complaint about your airline (Air arabia) staff of the flight (G9155 & g9454) from saudi arabia to india via sharjah on 02/11/2018 (Pnr[protected]. I am writing to complain about the misbehavior of one of your staff in your airline at sharjah. I am writing this formal complaint letter to you so that you can take notice of this person and make sure that the staff is reprimanded appropriately so that they don’t behave like that again. I have traveled on 02/11/2018 from saudi arabia to india via sharjah by air arabia airlines connection flight (G9155& g9454) (Ruh-shj-ccj). That was my first trip experience with air arabia flights and that was the worse trip ever in my life. Everything was good, until i had reached the check in stage in sharjah airport which is the connection airport of the trip. As u know i have completed the baggage and hand bag weight checking and all other formalities from the riyadh (Ruh) airport itself from which we are starting the journey and everything was perfectly ok at that time. But unfortunately one of your staff came to me (Not remembering that staff name) just before the check in stage in sharjah and asked me that he need to check my hand bag once again that i have already checked from riyadh and weight was within the limit. Also he was very rude and unpleasant to the passengers and i am not the only one who felt disrespected by him, my friend also but i am pretty sure you will receive number of complaints from other passengers of the same flight.

Also he told both o[censored]s that the weight is extra by 2 kg. (Laptop is there in my bag) and he asked money for the extra weight. But i refused to give him the money because everything is already checked with your own staff from riyadh, found everything is perfectly ok and they allowed us from there to travel, and after all again and again checking in the middle of the trip, and asking money is unnecessary and irritating act and is not fair. His way of talking and his acting’s were very rubbish to us and act like he is allowing us to travel without ticket or something like that. Also he said us that if we are not ready to pay the money for him, the flight will take off without us and gave order to check in staff to close the check in without considering in us. As my friend felt ashamed of his rude act and unpleasant manners in front of others he gave him 160 saudi riyal without any reason and i’m pretty sure that it is completely illegal and that money will go to his own pocket and he allowed my friend to check in. I have no money with me so that i refused to give him and about half an hour he quarreled with me and finally he understood that he would never get the money from my side as like my friend, so he let me to check in without giving any money. You can imagine how disappointed i was, when i saw this behavior. After this behavior, i was in shock for couple of minutes. I am very disappointed with your airline.

I insist your staff should send me an apologies letter and also i want refund my last ticket. Please take necessary actions regarding this

I have provided my contact details with this letter so that if you want to talk to me or discuss the matter directly, we can talk on phone or meet in person.

Kindly check with attached flight tickets also.

Thanks and best regards,

Asif puthuveettil

Pnr number: 96005853

Mob (Ksa): +[protected]

Mob (India): +91-[protected]

Attachments area