Air Arabia Customer Care

Plot No 119/120, 303, Jaisingh Business Centre, Parsi Wada, Sahar Road, Andheri East
Mumbai City District
India - 400059

Customer Support Phone Numbers and Contacts

Phone:(022) 33664444

Air Arabia Customer Care Complaints & Reviews

Air Arabia — baggage lost, and unhelpful, impolite and liar staff

 Hamada Turkish on Sep 17, 2019
This is ahmad, the owner of the blue bag which number tn (Carrier - bag tag number) is: [protected] and which was lost on the way from beirut to mumbai (Flights ng9 386 and g9 406) by the staff of airarabia airlines.
First of all, as i mentioned to the employees, i can't take it from mumbai, i don't know anyone there, the place where i live is in orissa state (Only 20 km from bhubaneswar airpot (Biju patnaik airport).
I asked the staff kindly send it to bhubaneswar airport. I was thankful for finding it. However, it is the company fault for losing it after all. Going to mumbai to take...
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Air Arabia — fraud ill treatment baggage lost

 Raipur Singer on Jan 31, 2019
#fraudairarabia case. I with my wife & 3 yrs son travelled dammam to nagpur via sharjah on 24 jan. I had checked in online and reached airport 2 hrs prior to departure. Check in staff refused to accept our baggage as family. And told us to make all luggage in 30 kg denominations. While we were doing so, that heartless staff closed counter and left us stranded at airport. When i complained authorities they said in no case ur luggage can go with u. I was on final exit visa so they helped in in boarding aircraft. When i complained airlines after reaching india. They opened a case and doing nothing....
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Air Arabia — lost baggage ak

 Sk_Khan on Jan 23, 2019
Luggage not reached in Delhi Airport, Name : Anjum Sher Khan, barcode #[protected]
Dear Sir, I was travelling from Riyadh to Delhi Via Sharjah through your airline (Air Arabia) flight G9 151 & G9 465 on 17th Jan-19 boarding No.28F and 21E (Sharjah to delhi). Unfortunately didn't receive my luggage at Delhi Airport. It did not send in the same flight .my all new wearing cloths and important documents were in that bag .I registered at Delhi airport to the concerned.
Please note that even i have no clothes to wear there. I am around 600 KM far from my home, I have waited for 3 day in Delhi...
Complaint comments  Read comments [1]Complaint category Airlines

Air Arabia — complaint about airlines staff - (g9155 & g9454) (ruh-shj-ccj) 02/11/2018

 Asif PV on Dec 9, 2018
Dear sir/madam,

I am very sorry to inform you that but i am here to make a formal complaint about your airline (Air arabia) staff of the flight (G9155 & g9454) from saudi arabia to india via sharjah on 02/11/2018 (Pnr[protected]. I am writing to complain about the misbehavior of one of your staff in your airline at sharjah. I am writing this formal complaint letter to you so that you can take notice of this person and make sure that the staff is reprimanded appropriately so that they don’t behave like that again. I have traveled on 02/11/2018 from saudi arabia to india via sharjah...
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Air Arabia — ground staff irresponsible services

I travelled from sharjah to calicut by air arabia.. my extra baggage is 3kg n i paid 180 aed.. thts not my issue... because its strict that we know.. after paying when i came to lagguage cabin counter staffs changed and previos staffs didn't gave any over to the new staffs.. they dont even care... they dont have any idea what they doing actually.. UNPROFESSIONALS R WORKING FOR AIR ARABIA... they made me walk several times...
Only in sharjah this my native staffs are fine...
My request ... at least recruit professionals whos having the ability to maintain..
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Air Arabia — staff rode behavior

 Satya Neeraja on Nov 17, 2018
I travelled from yerevan to mumbai on 16 th nov
Out of two baggage 1 baggage is missed out. It was informed that baggage is not loaded, but the ground staff lady very rude in her behaviour. She never took me to the next level official. I have been put panic and so much mental tension she has created. She never understood my pain the baggage so important to me. As i purchased memorable gifts of armenia to give yo my family. Kindly resolve and see that my baggage returns to my home address. Teach the staff the polite behaviour...
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Air Arabia — loss of baggage and providing wrong ph no

 Satya Neeraja on Nov 17, 2018
I travelled in air arabia on 16th nov 2018 from arevan to mumbai. But out of 2 luggage 1 baggage is not loaded, i. E. Informed by the ground staff. Gtound staff is not at all cooperative and not taken to the next level even if how much i have pleaded them. Actually i am working in hyderabad to attend an important seminar in hyderabad. But the air lines refused to send my baggage to the address provided to them. And also the telephone nos which they provided us are wrong nos. Land line is wrong and mobile is switched off....
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Air Arabia — claim of lost luggage

 Anil Dasan on Oct 16, 2018
I was travelling from Sharjah international airport to Trivandrum airport on 13th October 2018 and reached in Trivivandrum 14th October 2018 about 4.00AM. out of my two luggage i received only one luggage, another one was found missing. Flight no. is G9449, booking reference no. is 95973632. luggage reference no. is 789055. my passport no. is M 5652841...
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Air Arabia — res#92886180- flight changed without permission

 Rish Ad on Mar 7, 2018
Date 7 march 2018
The above reservation was done by me onhehalf of my brother. However at the airport passnger was forced to change flight and travels to cochin instead calicut airport.

Airport staff at the counetr was not willing to listen to passnger request and issued a boarding paas to cochin which is 300km away from the booked destination.

Im not sure who has given airport staff to take such unfair decision. And what is the assuranace that airarabia is providing to customer for online reservation booking.

Absolute nonsense!!...
Complaint comments  Read comments Complaint category Airlines

Air Arabia — lost my phone

 Domanson on Dec 17, 2017
I am domanson michael indian and working in bahrain i have a complaint during my trip to my homeland to kochi last night. I was flying to bahrain to sharjah flight number g9104. I lost my phone samsung note 3. Kindly i am requesting you to find my mobile. My name avittampilly domanson michael, my passport no h8408272. If you found my mobile please inform me on this number [protected] i can collect anywhere at any time....
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