[Resolved]  Air Arabia — Lost baggage during air journey in Air Arabia flight

Address:

Pathanamthitta, Kerala

My wife Shamla Shajahan bearing passport No.K3751608 had travelled in Air Arabia flight No.G9-133 at 9:10 hrs.from Doha to Sharjah and boarded flight No.G9-449 from Sharjah to Trivandrum on 27/06/2014( E-Ticket Number[protected]. On arriving Trivandrum on the same day at about 7:30 pm she could not collect her baggage weighing about 17 kilograms from the baggage section. On enquiry it was stated that the said baggage has not arrived in the said flight. A complaint was lodged then and there as advised by the Air Arabia staff at the Trivandrum International Airport. They informed her that the baggage will arrive on the next day flight and offered to inform about its arrival then and there. Since nothing has been heard from Air Arabia afterwards, she enquired through the given contact number several times but with no results. It is already 20 days since the baggage was lost but there is no positive response from the Air Arabia authorities about the missed baggage.