Air Arabia — Excess baggage charges three time air fare

Address:

united arab emirates

Dear Sir / Madam,

I am writing to you to raise an issue about excess baggage charges

The issue that I have experienced was: I booked ticket from sharjah to ahmedabad 19 november, return on 27 november. While booking I paid for excess baggage 30 kg 2 piece was 25 aed and I paid 60 dhirams. I confirmed at sharjah airport that I can bring 30 kg x 2 luggage total 60 kg while returning back from ahmedabad to sharjah.
While returning at ahmedabad airport they charged me 33635 rupees with 2.5% credit card charges total 34475 rupees. this amount was equal to three times my fare from ahmedabad to sharjah. My family is regular passenger of air arabia but I am disappointed feel unjustified to charge 3 times my ticket for my excess baggage.

It occurred on: 27/11/2021

i request air arabia to be considerate and return excess baggage charges taken as it is three times my air fare of the route from ahmedabad to sharjah.
if this amount is not refunded air arabia will loose a faithful passenger family who has been travelling with them since last 8 years.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Rajesh Sisodiya

: [protected]@gmail.com
:

403, commercial bank of dubai building 1, king abdul aziz street, immigration road, sharjah
Udaipur
555588