Air Arabia — res#[protected] flight changed without permission

Date 7 march 2018
The above reservation was done by me onhehalf of my brother. However at the airport passnger was forced to change flight and travels to cochin instead calicut airport.

Airport staff at the counetr was not willing to listen to passnger request and issued a boarding paas to cochin which is 300km away from the booked destination.

Im not sure who has given airport staff to take such unfair decision. And what is the assuranace that airarabia is providing to customer for online reservation booking.

Absolute nonsense!!
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