Air India — ai 102 delhi-mum stopped from boarding

On Aug 31st 2018 I had a confirmed booking from Delhi to Mumbai on AI 102.
I tried web checkin, kiosk self checkin but nothing worked. There were many passengers stranded in long queues for checkin & even at the counters AI reps were not able to checkin the passengers and complained of server failure.
I was in the airport an hour early for my flight and was standing in the queue at least more than 15 mins. By the time my turn came, the rep denied me checkin & told me I was 5 mins late to the reporting counter for checkin
And he asked me to go to another counter and ask for a resolution.
To my surprise, there were already a dozen passengers ahead of me at this counter & were reasoning out for reporting late. The manager turned a deaf ear and asked all the late passengers to make a fresh reservation. There was a lady at the counter too & didn’t treat passengers well.
I had already traveled a 14 hour long and taxing flight from New York to Delhi & wanted to be in Mumbai that very day.
After trying to reason out with AI officials for 30 mins there was still no solution so I went ahead to JetAirways & made a new booking right there for next available flight at 14k INR.
I’d like to bring this to the notice of the law makers the inconvenience, hassle and mental trauma caused to me by AI 102 on August 31st 2018 & would demand action against them.