Air India — air india has nose-dived to a next level where i would not ever recommend someone to book their tickets via this hopeless airlines.

Address:

Mumbai City, Maharashtra

Respected sir,
On 9th october i had to travel from mumbai to bhopal (Bom), ai 633 and i had already checked-in via web that was scheduled at 6:00 am according to e-ticket.

Later, i got an sms at 21:14 pm saying, "dear passenger, due ongoing construction work in mumbai in area roads leading to airport and likely traffic congestion, take precautions to arrive in time for departures." keeping in mind, i reached international terminal t2 at 10pm on 8 october 2017 as it have to travel from pune to mumbai.

I was in luggage check-in queue. I saw that some air-india guy asking for people about the city and took them out as there flight have to board, mine city is also there. When asked about the guidance, i was been misguided by the concerned authorities, as i didn't have the absolute knowledge of travelling airways. I was been told to get the boarding submit my luggage at the counter and was been told to reach at the boarding security check. I was completely baffled and followed the directions provided to me by the officials.

Albeit a clearance for the luggage, the security found a deodorant in my luggage and finally after knowing my plight of being already late, he took a decision to throw it and later i headed towards the international terminal at 5.40pm.


When i checked in the counter of air india, to my wonder the authority responsible to be available for us was busy over phone ignoring all the queries made to him for a several times. He was responsible to do the final paper and confirmation of boarding my flight (Ai 633) where another issue bumped into me saying "if you want to board the flight, you need to get back to the check-in counter and talk to the manager" the lady over there tried a few times to contact the authority but no avail. Later i had to wait for the senior person who again wasted my time. To my surprise the officials made a spoof of mine and told me to cancel my ticket. When i asked about any other option to resolve this the officer was not at all keen to pay heed to me. Later they connected me to the air india office and they suggested me to buy the tickets again that too with the increased rate and was unable to pay so much amount at a time.

A very disappointing experience wasn't expected from such an esteemed airline company. Their lack of co-ordination and miscommunication led me to a great loss of not reaching my hometown the day when i was supposed to go. What kind of service air india is providing? It's really shameful for them to blame the passengers for the delay or miss their flight when they are in a fault.

A day wasted, energy, money, calm and the respect for the air india has nose-dived to a next level where i would not ever recommend someone to book their tickets via this hopeless airlines. My important official paper work which was scheduled the day after landing my hometown was missed. I am suffering a great loss.

Kindly consider this as my humble request to refund the ticket money.

Regards
Varun jain
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