Air India — Air india refused seats for confirm tickets

Address:	Mumbai City, Maharashtra
Website:	www.airindia.in

To whom so ever it may concern
Please find attached the following documents
1. Air india mumbai-delhi confirm tickets of 3 passengers
Vikas jain ticket no.098-[protected] boarding pass issued
Akash jain ticket no.098-[protected] boarding pass issued
M. R jain ticket no.098-[protected] boarding card not issued
2. Certificate issued by air india for refusal to board on flight because of non availability of seats.
3. Taxi fare receipt of airport transfer.

Please note that the above 3 passengers were scheduled to board the air india flight no. Ai 101, flying time 09.00p. M on 12th of july. Web check in was done around 12 hours before the flight time and two boarding cards were issued, air india app was showing some technical error while trying for the third boarding pass. After several attempts we were not able to get the third boarding pass through the app, so we decided to get the third boarding pass from the airport. After reaching the airport around 6.30 p. M when we went to the air india counter, it was very surprising to believe that air india has refused the availability of seats to all three passengers and gave an excuse that due to some technical error a smaller capacity aircraft is operating on this route.

After sometime they offered us to fly through jet airways and one of the executive took us to the jet airways counter but they also refused as they didn’t had seats.
After coming back to the air india counter they offered us a next morning flight and told us that they will provide an accommodation for the night. Then they started searching the hotels for rooms and kept on telling us rooms are not available anywhere. After standing for more than two hours they gave us a hotel room and we had to accept that because we were standing like beggars without any choice.
During the whole episode all the staff members were very unfriendly, they were trying to push their duties on other member and no one was ready to face the situation.
Finally when we asked them to drop us to the hotel they told us we do not have any drop facility, you can go on your own and we will give u return taxi fare. When we agreed to take the return taxi fare from airport to juhu they gave us rs.300.00 which we refused and went on our own.
While standing over there for so long we also came to know from one of their crew member that there was no technical error on the aircraft. Actual reality was that some special preferences where given to some v. I. P guests who were not having tickets, to fly on our confirmed tickets during the end moment.

I want an urgent reply on this mail. How can u cancel a confirm ticket without any reason? How can u over book the flight? We have been harassed at the airport for almost 4 hours.
This matter will not stop here. We will go to social media and court.