Air India Complaints & Reviews

For 01
05.2022, , I have booked tickets by flight no. AI 780 with pnr YFEK5, timing 01.05 PM from hyd - 16.15 PM CCU. Air India has cancelled the flight without prior information to me. When I came for boarding at that time I informed that this flight AI 780 is cancelled two months back. My wife along with two kids travelling from hubli to huderabad to catch the said flight got nervous. Airport authority is not accepting that he has done mistake and said that you have taken ticket from third party I.e. make my trip, so you approach to make my trip authority for resolving the issues. After long conversation Air India authorities rescheduled the said pnr YFEK5 for 03rd may 2022 in flight no. AI 525 @ 05.55(HYD) - 08.15 (CCU). I want to compensate the expenses which was expend during 02 days stay at Hyderabad I.e approx 10, 000/- and mental harassment borne by Air India irresponsible work i.e. not to confirm for cancelation in prior time.

Damaged baggage - File reference DELAI75608/21APR22/0752GMT

I lodged the above referenced damage claim, on 21 April 2022, on arrival at Delhi IGI Airport as my luggage was damaged extensively and unusable.

I travelled from Washington IAD to New Delhi by flight AI104 on 20 April, arriving in Delhi on 21 April 2022.

So far, I have not received any compensation and feedback on my claim, also no responses to my repeated telephone calls on the given numbers.

I request urgent compensation in settlement of my claim.

I wanted to travel from Aurangabad to Tokyo and I was denied to board the domestic flight from Aurangabad to Delhi(AI442) on 3rd May, 2022 and due to this I missed my international flight from Delhi to Tokyo (AI 306) too.
I was in the airport at 3:45 pm, one and half hours before the departure of the flight. When I went to the Air India counter to collect the boarding pass, I was told that I had not done web check-in and so had to take the next day flight though I booked the tickets two months before and I also booked the seats by paying extra money and was having seat numbers in hand.

Due to this I suffered a lot as I was traveling with my 2 year old kid. Also as I was traveling internationally, I needed to do lots formalities again during COVID-19 pandemic like doing rt-pcr test etc.

I booked my tickets (2) for from and TO as well as To and FROM .
Due to personal reasons, I had to make my tickets as open and Air India helped me with that,
Air India is confirming this open ticket status only over call and not over email .
Now that I am trying to want to use the tickets, Air India says that it is Aliance Air that has to help .And Alliance air has no proper data on the open ticket information and they state it's Air India that has to help.I have spent 21, 320 INR in total. Please someone help me out here .

I had a round-trip booking for two, namely, for Mr. C and Mr. A, from Mumbai to Mauritius for the 2nd May 2020 with a return date of 8th May 2020.

The date of issue of the ticket was 16th March 2020 on Air-India and the RLOC quoted on the ticket for Mr. C is AI Y5ETW/MK M9DTJU. The e-ticket number is[protected].

The ticket for Mr. A was also issued on 16th March 2020 on Air-India and has an RLOC of AI Y5ETW/MK M9DTJU. The e-ticket number is[protected].

In view of the corona virus scenario and the uncertainty of travel with no new notification regarding extension for rescheduling ticket, I on 27th December 2021 applied for refund and the Reference no. is WB-IBOM[protected].
I communicated with AIR INDIA officer via phone ([protected]) and he said that refund of one ticket (e-ticket number is[protected] has been done on 9th January 2022 and the other one (e-ticket number is[protected] on 11th January 2022. But I have received refund of one ticket only on 15th January 2022. I asked for transaction details but not getting any reply from ecommerce.[protected]@airindia.in, escalation.[protected]@airindia.in, [protected]@airindia.in

I have already launched a complaint (registration number : MOCAV/E/2022/02612) on 24 Apr 2022 for my refunded ticket amount (Ticket Number :[protected],[protected],[protected],[protected].
A reply from you received by me on behalf of my grievance and I have fwd the same to the agency (FLYWIDUS) but they are still saying that amount was not reflected in there account.
You are requested to help me to find out my refunded amount of cancelled ticket.
I will be thankful to you for this act of kindness if I'll get my money back because it's already one year passed and I am totally confused and hopeless.
Who is responsible for that transaction Air India or Agency (FLYWIDUS) and how much more time you need to find out?

My FR account no. is[protected]. I had uploaded the passport copy on 13 Apr 22 and 27 Apr 22 for correction in name. But it's more than 15 days and it's not yet done. On 14 Apr 22, I received an email from Air India stating that the name will be automatically changed as per the passport. But it is not yet done. I had and planning Air India travel. Negligence of this will not fetch me the points.

Hi Air India,

I have booked an Air India Ticket for my parents from priceline and below is the itenary -

Confirmation# - HCWHQ
Passenger Name -
Ram Ranjan Dey
Ruma Dey
Date of travel - 2nd May, 2022
Origin - Kolkata
Destination - Chicago

Now it seems my mother surname is De as per passport but not sure how the last name came as Dey in the ticket.They are very aged and they have to travel due to my Dad's health condition. I have called the customer care in all department for the help so that they can atleast board the flight but I am getting mix of responce.My parents are very worried for this and needs some help to board the flight. Now suddenly I am seeing my dad's name has been removed from PNR and generated a new PNR where as nobody requested so this is a big harrasement for customer to follow-up and get it corrected as the passenger are vey aged and nobody to help them.I would request air india if they can accommodate this type request to correct 1 letter in surname as this can happen by any human.

Thanks
Rakesh
Ph - +1 [protected]

AirIndia has made it impossible to achieve a simple task "rescheduling a flight". I am travelling business class with my wife EWR to DEL.
PNR: JTYSW /HC9XW. We web-checked in online earlier only to find out 30m later that the flight is 18h delayed. The new time is 5:25am tomorrow. We don't want to spend the night in the airport (both me and my wife are 70+) hence we tried to reschedule to a later date.
The customer-care made us wait hours and kept bouncing us around. Finally they told that they CANNOT reschedule my flight because we are already web-checked-in. And ONLY THE AIRPORT officials have the authority to cancel a web-check-in, and once that is cancelled, only then our flight can be rescheduled. I have never heard this before and am beyond dispappointed. With other airlines in USA, you could pick a new flight online in 5minutes.
We still drove to the airport last night only to find out there was NO ONE from AirIndia in the airport. We went to the airport AGAIN today morning and met with the staff. To our surprise even the airport staff don't know how to cancel a web-checkin.
So after making atleast 8 calls, and making 2 airport trips, there is no one who could help reschedule my flight. We don't have an option but to wait for 18h to board the delayed flight.

I have booked for 3 people tickets from ATQ-DEL-VIE in March 2020, the flight was cancelled due to covid. i have called, emailed multiple times and never received any money.
So many times they told me to wait 25 days, 21 days, few weeks, no money ever came.
Its really tiring. All i want is my money back.
Another thing is I have called the customer service, they tend to lose connection or hang up in the middle of the conversation, too.

like i said its been over 2 years now and i didnt not get any money back!

On 26 Oct 2021 i had purchased Ticket for LKO to DEL 8 Dec 2021 via AI 812 Dep 20:15 and Arr at Delhi 21:35 pm. I had to take a Flight to USA on 8 Dec 2021, Via Flight UA 802 scheduled Dep at 11:45 pm.
I was advised by certain well wishers that AI 812 flight will be too close and if slight delay, i will miss the US Flight. I was also informed that due to Covid - 19 Procedures checking, there are huge rush Since This flight Booking Reference Z7BHY, had return flight also on 4 April AI 811, so i could not cancel the LKO - DEL sector. I purchased another Ticket Y36R7 from Air India and reached Delhi and took Flight to USA.
While returning on 4 April 2022, i was not issued the Boarding Pass and sent to Customer Care Center at T3 Terminal and after checking all details, they advised the Booking counter to issue Boarding passes and informed, I should apply online for Refund. of LKO-DEL Unused sector on 8th Dec ref Z7BHY
You are kindly Requested to reimburse / Return the Unused Ticket.
Devendra Kumar Jain
[protected]

I anilkumar mekala and my wife mrs shilpa kumkuma have travelled from mumbai to hyderabad on 15.01.2022 by PNR no HB9KS . we have lost our boarding pass and we need duplicate boarding pass for t.a bill proof kindly provide.
Airline :Air india
PNR : HB9KS
Date of journey : 15.01.2012
From : Mumbai
To : Hyderabad
Flight : AI 619

Refund of cancelled tickets (Paris-Del-Return) pending since Dec 2021. Status shows as acknowledged from day of cancellation. Tried calling and emailing customer service - No progress.

Customer care had cancelled the tickets and was promised a refund within 20 to 30 days and now it has been 5 months. Please help.

TcktNo[protected]
I paid INR27, 944 on 25thAug, rescheduled the same tckt on 22ndSep and paid INR25, 591. Cancelled it on 2nd OCT. GOT REFUNDED ONLY INR15, 469. While rescheduling CustomerCare agent said that " IN CASE OF ANY CANCELLATION I WILL BE REFUNDED WITH INR[protected]K+5%GST)".

I have not got my INR25, 000 yet!

I have made over hundreds of customer care calls, multiple tweets, raised multiple cases with them, every agent gives me a new case number, latest CASE NO. 14426766.
For every call to customer care I have wait for min 45mins. Wasted hours and hours of my valuable time in waiting line, still my issue is pending. Every time I call they say my issue will be solved on "PRIORITY". I just wonder if Priority case takes this long. how long a normal case would take? OR are they even taking my case on priority?

Hi,
My name is Anisha. k. I had a booking with Air India on July 16 2021 from San Francisco to Bangalore. There was a schedule change due to which I was unable to travel I had initiated for my ticket refund. I had already submitted a consumer complaint on this. [ID: 3067700]. This has not been resolved yet. pls do the needful ASAP.
Thanking you

We took a trip with Air India from New Delhi to Male on flight AI 267 with PNR - JKSBL on 1st December, 2021. We had 2 check-in bags and and one of the bag with all our clothing including undergarments, medicines, footwear, skincare and other essentials etc. never reached Male. Me and my husband were first time traveling internationally.

Upon querying with the airport staff at Male we raised a Property Irregularity report with File reference number MLEAI1030. Please find attached our boarding passes along with Property Irregularity report copy. They also told us to purchase a few things from the airport and air India would compensate for it. They reached out to the Air India team and mentioned that the bag will reach to us by the next flight. But that never happened.

Upon further querying multiple times with the Air India at Male and back in India we never got any satisfactory answers as to what exactly is the situation with the bag. As we didn't had any luggage with us, we had to spend a lot of money to buy some basic needs(clothing). In fact we did not even find clothes as there was only one souvenir shop. We had no underwear, medicines, clothes etc for 4 days. We could only buy a tshirts and a few basic things but no women dress were available at the souvenir shop.

After losing all hope and support from Air India. We were extremely traumatized and mentally stressed. We then contacted our family in India and after asking a few relatives and acquaintances, they found someone who worked at Delhi airport. That person checked at the airport and located our bag. We received our luggage 4 days later on 4th December, 2021 and we were supposed to fly back to India on 5th December 2021. We had to survive our complete honeymoon without our luggage. We were told earlier that the luggage was kept because of security reasons but that was complete lie because we eventually got our bag after 4 days.

We have also filled formal complaints with Air India but there is no status update or any effective communication from them.

I am attaching the relevant documents and emails to Air India.

Please help us as this is our last hope. We have lost so much money and had a terrible honeymoon because of Air India. We had saved for this trip and wanted this to be an amazing experience but due to the lack of professionalism and customer service at Air India all that is not runied.

Dear Sir/ Ma'am,
would like to inform you that I booked my ticket from Aurangabad to Mumbai (Dated[protected] flight number AI 441, but due to some reasons, the airline cancelled the flight and changed my ticket to[protected]. I called customer care service and cancelled my ticket on[protected] but I haven't received my money back.
My Booking reference is Z4MG0 and my Eticket no is[protected].

On 22/02/2022 have a flight from Aurangabad to Mumbai, but Air India cancelled this flight, since more than 90 days I haven't received my money back.

Dear Sir,
I booked flight with Air India LKO-JDH on 27.04.2022 connecting flight (Lko- Del-Jdh) with PNR No.(H9BM7 & Z20WN) Now suddenly I received a message from Air India that my LKO-DEL.Flight has been rescheduled from 8:55 to 14:05 where in Del to Jdh flight is 12:55 which i can't board and no option is being provided by Air India and customer care is just not helping us just disconnecting calls in between. Please help in this regard as I have various meetings scheduled and I have to be in JDH on 27.04.2022. Need compensation for inconvenience caused

I was schedule to travel to Delhi FROM Melbourne on 29th March 2022.
Web Booking eTicket (ZD0WT) - Sood.
E ticket #[protected].
Name of Manisha Sood
Airline - Air India
ticket cost : 2000 $ approx or 1.3 lacs

But called in on 27th to get my ticket turned into an open ticket as I had acute COVID symptoms, formal PCR test awaited then (home RAT Test was positive) . My result was positive given Below inline.
E ticket also Attached .
when fit to travel and called to rebook my open ticket, I was asked to send BOTH positive report and negative one attached with this mail - lab PCR tests done in Melbourne. (I am an Australian Citizen)

I sent the reports duly from the lab - I was told they are NOT acceptable as Air India only accepts ICMR reports with QR code !!
I have checked with the labs here, its accredited by DHS ( Depth of health drive thru clinic) and they DO NOT have QR codes, I do not know what ICMR is - Australian test reports have a Unique test Id, that is all.

I have called some 30 times and tried to explain we do NOT have QR codes on our reports and I do NOT know what ICMR is..NO ONE here does..
but the agents like parrots refuse to call a manager, cancel, refund or rebook- they want to see something - which I cannot possibly give as a document.I have already given them the most formal test report I can get in Australia.

So frustrated. tried calling Melbourne helpline - hit a voice mail - message bank FULL. so much for customer service.

PLEASE arrange for me to get a refund or rebook - I really need to go and meet my old parents. All my docs are attached herewith,
Thank you
Manisha sood
[protected]
[protected]@tarini.com.au