Air India Complaints & Reviews

I cancelled a ticket on December 30th and haven’t received a refund till date. My itenary costed me 1.58 lakh and they processed a refund of Rs 19000. Totally makes no sense. Has been 2 months and I am having a horrible experience dealing with their call center

I had to cancel the air india flight as 72 hours before departure, I received an email s from Air India saying that the flight has been postponed by a day.

After confirming from customer care, I got the ticket cancelled and even filled the feedback form with an assurance that the refund would be credited with 3 weeks.

It's been 6 weeks, however there has been no refund till date. I have made multiple calls to customer care only to get disappointed.

The details of cancelled tickets are as follows

Mr Bhisham Shiwani Ticket No[protected]
MRS RAKHI SHIWANI, Ticket No[protected]

Date of journey 20 Jan 22...Ticket cancelled on 17th Jan 22.

Full refund expected.

Case I'd of complaint with air india 13642773

I had to cancel my Air India ticket no:[protected] and
EXCHANGE TICKET:[protected] due to Covid.
Travel from Sydney to Bangalore on Jan 7th 2021. I cancelled the ticket in Dec.
Since then I have been calling Air India Call Centre support for a refund. They are not helping me and neither processing my refund. I have paid close to 6 Lakh Indian Rupees and waiting for Air India to refund. I have called them multiple times every week. Submitted feedback, yet no one are helping.
I want to raise a legal case against Air India for not paying me since 3 months and torturing me mentally

Below are the Air India case Numbers provided by support
14390368
14259794
Air India Feedback Number: WB-ISYD[protected]

I would raise a legal case for harassment. Please suggest and help

Myself Naveen Rane had booked ticket from indore to mumbai on Air india booking website. the ticket was booked for 22 march 2022, for air india flight AI-636 on 7th march 2022. the flight is supposed to depart at 16:30 hours from indore for mumbai. I had made the payment of the tickets through Karnataka Bank Ltd. through UPI mode, the payment was of Rs. 3744/-. The payment was deducted from my bank account. but i didn't recieve any Ticket confirmation from Air india through email or SMS.
The phone number given is Mb: [protected] and email Id is [protected]@gmail.com
the airindia website showed error of payment failure. please let me know how can i get my payment back or refund.

We had booked return tickets (US- India) with Air India last year for $1733. We utilized one leg of the ticket (US to India). However, we did not utilize the leg from India to US since US has imposed ban of entry of Indian citizens in May 2021. So we had to cancel the ticket as we could not travel. Ever since we are awaiting refund from Air India for our one unutlized leg of the itinerary. Air India processed a refund of $96 last year with no explanation as to how the $96 was calculated. Ever since we are awaiting details from Air India but no response. I am attaching all documents and communication.
PNR: JKK4K

They are telling lie

Staff don't give correct information. They don't know how to behave with passenger. They don't feel their problem

Dear Sir/Madam,

My name is Anil Suvarna, I have booked tickets from Air India for my family on 30th Aug 2021 from Mumbai to Doha, which got canceled due to Covid pandemic restriction, my ticket details are for your reference ( Ticket[protected]/09/10/11.) I booked these tickets online and I stay in Qatar, I have followed up on these refunds so many times with the Air India team and its Branch here in Qatar-DOHA but no positive response from them. They always give me one standard reply from their email "Greetings from Air India!

We acknowledge the receipt of your mail and apologize for the unintentional delay in responding to you.

We regret for the inconvenience caused to you due to the delay in refund. As we have checked, the ticket status is showing as refunded on 07SEP21 from Air India. As you didn't received the refund yet, we have forwarded your details to the concern department so the concern department will check and resolve the issue.

We really appreciate your patience for cooperating with us.

I will be really grateful if something can be done on this request.

Appreciate your help and support.

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/ANILMR
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI, INDIA
TERMINAL 2
1400 DOH-DOHA, QATAR 1520 T-OK 30K
FB:UOWBOQA
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 9050
TAX/FEE/CHARGE TOTAL INR 2291
TOTAL INR 11341
TAX/FEE/CHARGE ITEMIZATION
USER DEVELOPMENT FEE 329IN
PASSENGER SERVICE FEE 407WO
100YR 453K3 5K3 850YM 147PZ

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/IVAAN
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI, INDIA
TERMINAL 2
1400 DOH-DOHA, QATAR 1520 T-NS 10K
FB:UOWBOQA IN
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 1220
TAX/FEE/CHARGE TOTAL INR 100YR/61K3/5K3
TOTAL INR 138

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/SWETAMRS
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI,
INDIA
TERMINAL 2
1400 DOH-DOHA,
QATAR
1520 T-OK 30K
FB:UOWBOQA
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 9050
TAX/FEE/CHARGE TOTAL INR 2291
TOTAL INR 11341
TAX/FEE/CHARGE ITEMIZATION
USER DEVELOPMENT FEE 329IN
PASSENGER SERVICE FEE 407WO
100YR 453K3 5K3 850YM 147PZ

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/ISHAANMSTR
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI,
INDIA
TERMINAL 2
1400 DOH-DOHA,
QATAR
1520 T-OK 30K
FB:UOWBOQA
CH
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 6875
TAX/FEE/CHARGE TOTAL INR 2182
TOTAL INR 9057
TAX/FEE/CHARGE ITEMIZATION
USER DEVELOPMENT FEE 329IN
PASSENGER SERVICE FEE 407WO
100YR 344K3 5K3 850YM 147P

Thanks & Regards
Anil Suvarna.
+91-[protected].
+[protected].

Dear Sir,
I am an NRI and I got my above ticket bearing PNR No. HRX0Q upgraded and travelled last evening.
As per the rule I was eligible for Business Class baggage of 40kg. But at the checkin counter I was not given the benefit of Business Class baggage and was forced to pay for 16 kg (see the enclosed receipt) Rs. 10, 080/- for the for above 25kg as my total weight was only 41kg.

I lodged the complaint with the Air India Upgraded Section and they acknowledged the mistake and advised Air India Patna to immediately refund for 10kg excess baggage as in domestic flight 35kg is permitted.

Even after repeated follow up and reminders, the Patna office said it has been forwarded to Accounts Section more than 45 days ago but nothing received so far. Now I am not getting any response on mail nor on Phone.
you are therefore requested to kindly refund the excess amount of Rs.6, 300 [for 10kg] to my bank account already shared with them.
Thank you!
Dinkar Kishor

Re bookings reference J6PRM & JM6CW

Email sent to feedback.[protected]@airindia.in 25th Jan 2022

Called Air India Customer Service number 25th Jan 09.45 (GMT) spoke to agent who promised refund

Emailed [protected]@airindia.in 25th Jan attaching air India feedback form cancellation + copies of original booking confirmations

Received Emailed 25th from blr.[protected]@airindia.in asking me to send email to cmu.[protected]@airindia.in

Sent email 25th Jan to cmu.[protected]@airindia.in also copied [protected]@airindia.in and blr.[protected]@airindia.in attaching air india feedback form cancellation + copies of original booking confirmations

7th Feb chased up by email sending copies of feedback form cancellation + copies of original booking confirmations to cmu.[protected]@airindia.in also copied [protected]@airindia.in and blr.[protected]@airindia.in

No response - PLEASE REPLY AND REFUND

I've booked air India flight ticket through Paytm, Hyderabad to Doha it's been already 2 months and over but still haven't received any refund of that. I'm continuously calling the both airline and agent support team but they were not helpful.kindly process my refund

I am an International student and I travelled from India to London on 13 sept 2021. Unfortunately someone else took my baggage and I by mistake I took the other person's luggage. After one day I went back all the way to the airport to get my luggage and they charged me 70 pounds for returning my luggage. I requested them but they refused to give me my luggage. At last I had to give them the money and take luggage back as I was all alone in UK.
I want my money back as it was not fair to charge me that money and I its a decent amount of money for me as I am a student.
PLEASE FIND THE DOCUMENTS ATTACHED BELOW.

Hi Team,

I have cancelled my air ticket more than a month before and till date i have not received any refund. I called Air India customer care multiple times and email them multiple times, filled feedback form but nothing worked.

I am eligible for full refund for my tickets since they changed my Delhi to Bhopal ticket. Please look into the matter and do needful.

Find the below details :

Booking Ref - JGR0L

Eticket numbers -

[protected] and[protected] .

Thanks,
Manish Verma

Hello, I booked a flight for myself on 05/03/22 through the official website of Air India for 07/03/22 from DEL-COK flight Number AI465.
I filled all the required details and went for the payment, after the payment was done it took me to the home page without generating the PNR/flight reference and got a message from the bank stating that the amount INR 9316.00 has been deducted. Please look into this and refund or whatever alternative...

Hi,
I have cancelled the ticket for passengers below, kindly issue the refund asap. It has been more than 10 months now. They keep saying that they issued refund but give no information about when and how much amount was refunded. Please provide full information.

SANTOSH KUMAR[protected]
MAMTA DEVI[protected]


26 Apr 2021 02:45 hrs Delhi (DEL) New York (EWR) AI 105 3 Air India

7 Jun 2021 12:15 hrs New York (EWR) Delhi (DEL) AI 106 B Air India

I have been waiting for the refund for the last 2 years for cancelled tickets booked for 4 people (2 adults and 2 kids). I have emailed e-commerce email address multiple times over the last 2 years and called the refund office and call centers in order to request for a refund but I haven't received the refund till date. Its $4, 108.94 which is big amount for us.
I have also filed a complaint for my refund using U.S. Department of Transportation (DOT) and Air India again started putting me into multiple calls and emails without any refund.
They just created a CASE#10580890 and I never got my refund. Can you please help expedite the return process?

CASE#10580890
e-ticket number is[protected]
RLOC is J0J9F.
Flight Details and Dates of Travel: 30MAY 2020 AI 174 from sfo to new delhi,
Return 21 June 2020 AI 183 from delhi
Please provide my refund.

I bought 2 tickets Delhi-Leh-Delhi more than 2 years ago. I have tried more than 14 months to get refund and I'm still waiting. I sent at least 15 emails to air India and every time they told me that they will send me a refund in 2-3 weeks. They even lied that they already gave me refund, but i went to the bank, get official bank statement and sent it to Air India. After that they admitted that they didn't send me any refund. Every time I get the same mail from Air India - we will send you refund in 2-3 weeks. And it's now more than 14 months and I still haven't receive my money back.

I am facing an issue where in i can see 2 tickets booked from Yatra.com as i was trying to book one for 1st of May but due to network error it is been booked twice, and the amount also is been deducted twice.
Kindly refund my full payment for the ticket which I didn’t book.

Booking ID[protected]

Booking ID[protected]

Good morning
Greeting for the day I have one enquiry regarding refund.
I had booked last year ticket from air india.

So I was not able to use one way ticket due to covid19.

Kindly update.

Ticket no:[protected]
Flight no:ai985

Waiting for your response last 6 months no reply on mail

Please update asap

Thank you
Iliyasibraheem
[protected]@gmail.Com

WB-ICCU[protected]
स्थान / Location : Kolkata
फीडबैक प्रकार / Feedback Type : Assistance Required
श्रेणी / Category : Delay / Cancellations
उप श्रेणी / Sub Category : Facilitation
उड़ान प्रकार / Flight Type : INT
उड़ान संख्या / Flight No. : AI163
यात्रा तिथि / Date of Travel. : 12/Dec/2021
टिकट संख्या / Ticket No. : [protected]
विषय वस्तु / Content : We had cancelled our tickets on 10th of December 2021 Tickets[protected],[protected] Case ID[protected] Understanding- there is a cancellation fee of 21, 000 INR and the balance amount will be received in our original account between 10-21 days from 10:00 AM - dated 10/12/2021. 3 months have gone- no refund has been received. Kindly process refund ASAP