Air India Complaints & Reviews

We had booked tickets from chennai to Delhi on 15th feb 2020- for travel dates onward 21st may and return on 26th May 2020. E ticket number for the same is 098-[protected]/65/81/33/46/56
we have still not received refund, please check. its been many months I am following, why is it taking so long for refund?
When we contacted the customer case, they informed us that the refund was processed on 8th July and the status shows refunded. But we have not received any refund till now. If you have sent the refund, please give us the reference number so that we can check with our bank?

I had booked two tickets from Bengaluru to Chicago & back for travel on 20 Jul 21.
PNR HP61B, Ticket Nos[protected],[protected]
Due to travel ban by USA those days, I had to cancel our tickets. I was told by call Centre executive that "since USA has banned incoming travelers no cancellation charges will be deducted".
I had paid Rs 1, 49, 078 for the tickets. Air India levied cancellation charges, which is unjustified at the prevailing circumstances.
I was refunded Rs 1, 20, 878 after deducting Rs 28, 200
Kindly refund Rs 28200.
We are frequent flyer with Air India Nos[protected] &[protected]
We are again travelling with Air India PNR YYH7R

I had booked ticket of Air India Ticket from Bilaspur to Allahabad on 5th and return on 9th DEC 2022. It was cancelled due to bad weather and Air India has given receipt as full refund on the same day. This is regards cancelation of Flight and ticket cancelation by Air India Airlines for both to and return ticket. I have these 2 PNR HH31B and HH2ZE, which have been cancelled by Airlines at Airport after Flight from Bilaspur to Allahabad has been cancelled. I spoke with Air India Customer Care for both of this PNR HH31B and HH2ZE. Air India Customer Care has confirmed as both of this Ticket has been canceled by Airlines and there would be FULL REFUND by Airline. Yatra (3PL) has to raise request with Airlines for processing. But i did not receive the refund yet and its still shows as awaiting refund from Air India on Yatra portal.

Request Air India to process cancellation refund for both PNR asap as it is more than 4 months now.

I have booked an air India ticket from Heathrow to Bengaluru for 12th January 2022. Unfortunately, I couldn't perform the travel as I was tested COVID positive. There was an offer from air India on a waiver of rescheduling fees if tested positive. I contacted the customer team, who has informed me that I could avail of the waiver from the air India office, not through the website. Does it make any sense for a covid patient to go to an air India office which was 350km away from my current place? I paid the rescheduling fees of 140GBP and changed my booking to 23 January 2022. I recovered in five days and the antigen was negative. To my bad, RTPCR was tested positive, which is common in recently recovered covid patients. Again, I contacted Air India. After my request, they put my ticket on hold with the assurance that I can confirm the date after receiving a negative report. Finally, I was tested RTPCR negative. Immediately I contacted the customer team to get a confirmation on the travel date, and as result should be within 72hours to travel. I tried the whole day and night to get connected. Meanwhile, I booked the remaining tickets for traveling and all the arrangements have been made. They picked up the call and informed me that they cannot book the ticket as I haven't sent the covid positive report. If I'm sending it at that time, they will take 24 hours for ticket confirmation. I was not having any option. I won't have a place to stay if i wouldn't have performed the travel. I booked another ticket by lending money and reached India on 31st January 2022. On March 31st, 2022, I received a refund for my previous ticket(255 GBP) from a total of 544 GBP. The reply from the customer team was rescheduling fee is not refundable apart from the cancellation fee of 150 GBP. I am student who lost so much money during this travel. Iam requesting to pay me back atleast the rescheduling fees. Why should a customer be at loss or bear all the charges, if the mistake is from Air India.

I booked a ticker for travelling from Delhi to Singapore for 18th Dec. The flight was postponed to 19th Dec and i was informed by an email. as my travelling to Singapore on 18th Dec was must, i booked another ticker for 18th Dec. Ticket with Air India was cancelled by Air India on a phone call (on 04th or 05th Dec) and i was told that i will get my money back with in 2 weeks.
i have been following up with Air India for last 4.5 months but nothing is happening. email replies are standard reply that we wil get back to you.
even on phone call, there is no firm reply. They just say its in process. i have sent many emails and have made multiple phone calls. i have also filled up feed back form multiple times.
Kindly assist me in getting back my refund.

Hi,

A completely refundable ticket was cancelled on 8th Jan. The refund hasnt been refunded after 9 emails and 7 calls to Air India.

After 3 months the customer care replies the amount has been refunded with no details and i have received any amount. Air India asked me raise an other ticket for which there is no response again.

There is no escalation path or any action inspire multiple follow up.

Amount :INR 14, 512

Complaint Reference Number is WB-DBLR[protected]
Ticket details[protected]

Could i please get help to get this money refunded.
Thanks,
Punam

I have booked air india flight ticket for the route Kolkata-Mumbai, travel date 28-Apr-2021. Unfortunately I could not able to travel on 28-Apr-2021 (high covid times) because my entire family (my husband, 2 sons got covid infected & in home isolation during that 28-Apr-2021) . At this situation, I can't travel to Mumbai because my elder son was also covid infected badly & currently was undergoing treatment. I informed Air India vide email dated 24 April 2021 (attached) but they completely denied my request of refund the ticket price & to consider such serious covid situation in India & globally. Highly arrogant behaviour of Air India staffs. requesting the forum to refund my ticket price ₹4584 (claim amount)+250 online transaction charges. I am a senior citizen & claiming my hard earned money.

attaching:
tickets
email correspondences with Air India

Regards,
Dipali Dhar
Mob. [protected]
email - [protected]@outlook.com

Dear sir,
I booked air ticket from Delhi to Dharamshala for 26 May 2022 for onward journey and return from Dharamshala to Delhi on 29 May 22 at Airindia.in web site for myself and my wife. Passenger name is Dr Ashok Kumar Praharaj and Mrs Sangeeta Praharaj (E ticket no.[protected] &[protected]. Date of booking is 13 April22. PNR no. JD1NY for on ward journey. Both way journey showed confirmed and total amount for onward and return journey was paid for two passengers amounting to Rs 21, 136/- by credit card. Authorization code for payment is 244384. The amount was spent at Air India Ltd.
But in spite of paying for both ways journey I received only confirmed onward journey ticket with PNR no. JD1NY which shows the total amount of Rs 21, 136/- paid and received. Return journey ticket I didn't receive. On contacting Air India customer care and Alliance air customer care nothing happened as they were unable to help and as per Alliance air customer care advice I am contacting you. Please confirm the return ticket and send it to me or refund the return journey fare to me urgently so that ticket can be booked in other airline or cancel all tickets with full refund of Rs 21, 136/-.. Request an urgent action.

Yours sincerely
Dr Ashok Kumar Praharaj
Mob: [protected]

In my lifetime First time experience after flying for 35 years: Extreme harassment in today’s flight from Delhi to Bhubaneswar . There was no coordination with alliance air as baggages had to be unloaded coming by alliance air from Jaipur and rechecked in Delhi with hardly one hour interval. However while booking we were told inspite of short interval of one hour there won’t be inconvenience as luggage reaches destination directly. Besides a family of we three were shocked to see another 3 passengers sitting in our seats. SHOCKING! So how come this happened?
More passengers issued passes with same seat numbers. I had to fight out with ground staff to adjust 3 o[censored]s.
Shockingly more passengers also faced same situation.
You must investigate this issue seriously.
Mere excuse is derogatory RATHER take an examplary action to suspend some staff.
Mrs Ray

I have a confirmed international ticket for travel from US to chennai.
I have been unable to access my reservations online for the past 3 days, even though i have the email from airindia with the confirmed ticket.

When i called the customer service, they are able to find my PNR but cannot advise why i cannot access it. But before they could provide any information for selecting seats, they just disconnected the calls! This happened 4 times.
And on the 5th try, the representative finally told me that one of the connecting flight was cancelled!! And even this call was disconnected when i asked for options to reschedule my flight.
The disconnection was deliberate as each time the representatives say they will put me on hold and come back. Then i hear the disconnecting click!!

This is one of the worst customer service. I thought being a silver edge member or any loyalty to the airlines would garner some courtesy. But not with Air India.

I still do not have any information on what is happening with my confirmed ticket for next week travel. I have emailed several times and no answer.
Please respect your clients lest you lose them forever

I had booked a flight with Air India for travel in March 2020, Dammam to Delhi Return ticket. Because of the pandemic, ticket got cancelled, but I have not received the refund. Its been more than 2 years. I kept on writing and receiving reply of refund assurance but refund had not been made yet.

It's extremely frustrating to communicate over and over again. It had been more than two years waiting proper response on this matter. Every time there is a new request of information or feedback. Is this the Maharaj way treatment of Air India. I am expecting the very basic thing that is getting my own money refunded, I never thought I have to struggle to get my own money back.

Dear Sir,
I am plan to travel from chennai to Mucat on 13th April by Air india flight i am facing problem with airport staffs which they not allow to fly without any reason.
The staffs behaver are very worst to approach the customer.
i want refund the full air ticket amount and staffs (Sure- Supervisor) should be remove from Air india.
We required immediate action to avoid further complaints and action.
Thanking You,
With Regards,
Air india- AI-907, Trip id[protected]

K.SENTHILKUMAR
[protected]

As the flight has cancelled due to covid the air india issue the voucher of full refund.The airline issue full refund in this voucher number 07045347 .
Escalation number :[protected]
etickets number :[protected]
[protected]
[protected]
[protected]
[protected]
these are five e -tickets
As I mentioned that i have voucher of full refund but i didnot receive the full refund and i didnot receive the partial refund also in my account.

Hello I was billed twice for a ticket booked in AI 971 for the 23rd of April 2022 for Blr to Doha.
For the first transaction no tkt was issued.
The 2nd transaction was successful.
Kindly refund the amount for the failed transaction without further delay.
My name is Sujoy Mukherjee and my pnr number is H2LND.

The failed transaction PNR number as provided by the AirIndia call center is H2LFY.
Attached photo of the bank statement for transaction done

We booked an Air India flight through make my trip for 11th April from Kochi to Bangalore departure at 3.30 pm from Kochi. While trying to web check in the day before, we were informed by Air India that web check was not working and we should directly get boarding pass from the Air India counter at the Airport.
At the time of booking, we were not informed that my flight would be an ATR operated by Alliance Air. The ATR seating is congested and as a Senior Citizen and 6 ft tall, I found the trip uncomfortable especially as seats were non reclining. If I knew I would not have booked on such a flight.
At 12.30 pm the flight status display indicated that check in had started. When we approached the counter the official informed that check in would start only at 1.30 pm. At 12.45 pm the display showed security check. Again we went to the counter for check in and they informed that check in staff have not come in. Unable to understand how the flight status display can show such an erroneous message.
Finally after much discussion with your officials, they started check in at 1.15 pm. The problems did not stop there. The officials could not find our names in the passenger list. I took them over 15 minutes to finally get our check in done . This was a 2 1/2 hr flight with
No refreshments available ...so strange.
I feel this is sheer negligence and callousness on the part of Air India.
We chose Air India to get a feel of the new Air India ...we regret our decision.

R Narayanan Nair
Jayashree Nair

Ticket #[protected]
Hello,
No response or refund to my original ticket[protected]Delhi - Toronto). Flight was cancelled due to Covid. Travel Agent already submitted the RA number [protected] . And made many calls to Air India. No response. Never expected such a pathetic service that even after 8 months, no refund is made. Would appreciate if someone can help and escalate to concerned department to resolve and refund the amount.

Thank you,
Tripta Ahuja
Toronto, Canada
[protected]
Email: [protected]@gmail.com

On 26 Oct 2021 i had purchased Ticket for LKO to DEL 8 Dec 2021 via AI 812 Dep 20:15 and Arr at Delhi 21:35 pm. I had to take a Flight to USA on 8 Dec 2021, Via Flight UA 802 scheduled Dep at 11:45 pm.
I was advised by certain well wishers that AI 812 flight will be too close and if slight delay, i will miss the US Flight. I was also informed that due to Covid - 19 Procedures checking, there are huge rush Since This flight Booking Reference Z7BHY, had return flight also on 4 April AI 811, so i could not cancel the LKO - DEL sector. I purchased another Ticket Y36R7 from Air India and reached Delhi and took Flight to USA.
While returning on 4 April 2022, i was not issued the Boarding Pass and sent to Customer Care Center at T3 Terminal and after checking all details, they advised the Booking counter to issue Boarding passes and informed, I should apply online for Refund. of LKO-DEL Unused sector on 8th Dec ref Z7BHY
You are kindly Requested to reimburse / Return the Unused Ticket.
Devendra Kumar Jain
[protected]
dk.[protected]@yahoo.com

This is regarding travel from Delhi to Bhopal on 8th April 8:40 AM. PNR - ZCQ6F and ticket no. 098-[protected].
I am extremely unhappy with the airport staff for their behaviour which is a shame for the Tata company as I am also a Tata employee. I reached before time and was in the queue for check-in. The queue was long but I reached the counter at 7:50. I had already done web check-in, printed boarding pass as well as bag tag. When I reached the counter, the lady took a lot of time talking on a personal phone with someone and later said this tag will not be helpful and she will issue a new one. So she tore the tag and later after sometime told me that she is unable to issue the tag and I should check at another counter.
The lady at another counter also took some time and then at 8:12 she canceled my boarding without informing me. Later she called her manager ‘Rahul’ who was extremely rude in behaviour and I told him it's fine not to have a check-in bag as it's only 7kg so I can take it in a cabin bag but he didn’t let me board the flight at all. I have my marriage tomorrow and marriage functions are starting today and he could have considered it. From 8:12 there was still 28 minutes left for the flight. It was not a tough job to manage and reach the flight but he didn’t agree and was very rude.
Since Air India didn’t have any other flights to Bhopal today, I had to book a flight from another airline now.
Kindly take strict action on the employee and I need a complete refund of my second flight ticket of INR 4875/- and compensation for harassing me at the airport.
I did not expect such service and behaviour from air india staff.

I have booked 2 tickets for traveling Delhi to Kochi through Air India website and paid Rs 14852/- through google pay UP Id Google pay payment was completed and money deducted but in Air India website it shown an error occurred and ticket didn't booked. My account has been deducted by the amount said above. i would like to receive the deducted amount asap

I had booked a flight with Air India for travel in Mar 2nd 2022, Paris to Chennai Return ticket for myself (PNR Z2V4M) and Paris to Chennai (PNR JYMN1) One-way for my family. But the ticket was never issued. After following up 2-3 days the customer service said the refund will be issued. 10 days later when I called again they said the refund is not raised. So they raise new request (Request#[protected]. From then on, I keep calling them every 2 days to hear that the refund will be processed in 2 days. Its been almost one and half month now. I'm travelling with 2 enfants (4 months old and 2 years old) and still in Paris because I dont have that money to rebook my tickets. I have been patiently waiting for the refund and had a faith that Air India will refund that. It is 102000+ INR which is quite a big amount for me. I have not expected this kind of issue while booking with Air India. I am expecting the very basic thing that is getting my own money refunded, I never thought I have to struggle to get my own money back.