Air India Complaints & Reviews

I had booked ticket with AIR India. Travelling route was Toronto-Mumbai which was cancelled due to COVID. As cancelation is from AIR INDIA side, I am eligible full refund of $961.13 CAD.
After so many email & Call follow ups its been 9 month & yet the money is not yet reimbursed.

I have received too many case ids from Air India but no action.
It has affected my credit score & I also had to bear interest losses as the was paid by credit card. Even after repeated follow ups there has been no response or rude & vague response.

Booked PNQ-DEL-ORD Z0RSH flight on Jan for departure date of 16th March.
want to rescheduled due unavoidable reason.
When try to reschedule online, it was failing to retrieve information. Attached screenshot.
Called customer 3-4 times each time i got answer "yes you can rescheduled online but we are unable to do it currently. You will get callback from ticketing department". In last call i manage to record reference[protected] from person. after 3-4 times getting same answer i haven't receive called yet.
and even now if i get call(miraculously) after this complaint i will have to pay 3-4 times increased price for my reschedule. with less than 30 hours remaining in my flight and no sight of callback, i have no choice but to call them and cancel my flight(if they can atleast do this).
hope they give me back my full refund otherwise i have no choice but to do next further steps available for consumers.

I had booked 2 ticket in air india which at the time of booking was tagged as partially refundable.
However not a single rupee was given as refund upon cancellation

Booking ID - [protected]
And
Booking ID - [protected]

At the time of booking it was mentioned that only the convienience fee is non refundable.
But when the ticket was cancelled many other charges were deducted from the booking amount zero refund was issued.

Kindly look into the matter.

We have been waiting for our refund from the tickets that we could not use during corona travel ban.
We had logged an official complain via email to them in July 2021 and since then there have been infinite emails and calls but there have been no successful outcome.
They have given us a number of case ids but none of them have been resolved to issue the refund even after completing all the formalities.

Case # RK[protected]
Case id[protected]As of March 13th, 2022)
The recent development was when they said that they issued the refund but we did not receive anything from their side.

The ticket details are as follows-
PNR No.- YV9J3
Ticket number starting from 098 (13digit):[protected]
Passenger name:- Mivaan Makhija
Flight number:- AI103
Origin and destination:- Mumbai - New Delhi - Washington DC

Ticket number starting from 098 (13digit):[protected]
Passenger name:- Rashmi Khatuja
Flight number:- AI103
Origin and destination:- Mumbai - New Delhi - Washington DC

Ticket number starting from 098 (13digit):[protected]
Passenger name:- Ajit Makhija
Flight number:- AI103
Origin and destination:- Mumbai - New Delhi - Washington DC

Sir I booked a ticket on 9/2/2002 and paid rupees 1, 62, 000 and they didn’t issue the ticket when I called on the 2/3/2022 they asked me to pay another 1, 78, 000 for no fault of mine. I am asking for a refund and atleast speak to a manager and they say customer services cannot transfer the call. PNR is HTB93.
This is atrocious service by air india. I have made a complaint with them ref 14495365. Can some help on this matter. I have emailed to [protected]@air india and the management board still no reply. The issue needs to be resolved.

My Name is Suchit kumar Matpathi, my flight was booked from bangalore to thailand and from thailand to Japan on 10th at 1:00 am, I reached the airport 2 hours early since it was a international travel .

my tickets was booked with Thai airways through Gotogate site .

Basically at bangalore Air India was doing the check in for Thai airways, the office who was checking my documents started acting like he owns the airlines, stood up from his desk rudely and asked the boys who put the luggage on the belts, to escort me out side as I can not board. I got scared and asked him whats wrong .

His Answer...

I DO NOT HAVE the covid test certificate in japanese format hence I can not board.

My certificate was given my the ICMR governemnt of India.. I told him it is ok, my collegues already traveled couple of days back .. Japanese Gov accepts it . but this rude guy did not listen to any thing, misbehaved with me and thrown me out with in no time to react .

and with no other chance left for me, I stayed in a hotel that night, missed my flight.

next day again I booked my flight with format he asked and travelled to Japan now.. and guess what, 80% of the people brought the same ICMR test results and Japanese immigration and accepting this with out any questions.

Because of such people we common people get harrased . I spent 70 K extra for this, and also for the work I was travlelling, I missed out the date and lost 500K approximately.

whom should I tell my story and compain about this disgusting behaviour of the AIR INDIA employee..

if any one there who can please Help me

I do not no his name, he refused to tell neighter allowed to see his batch.

the only thing is the boy who escorted me outside has to right my details in the register, I forced him to right clealy comment that no proper format of Covid report hence escorting out of the airport.

just in case if you need :

Travel date : 10th March 2022, 1 : 00 Am from bengaluru by Thai airways
BOOKING NUMBER: SP62ZS

Hi,
I booked Round trip from Mumbai to Bhubaneswar for my family of four (3 adults and 1 child) dated 5th June and return flight on 26th June.Rs41724/- got deducted from card ending with 3917. But neither I received any PNR details on screen nor on email. Appreciate your help. I need to book flight ASAP.

Regards
Samir Mohanty

PNR no.: YW5HL
Eticket #[protected]
I was trying to reschedule my flight from AI 537 to AI 429 the same day, the money was debited from my account but the rescheduling was not done instead got an error code P_0008. I would like to get my money refunded. They took the rescheduling charges which was around 20 thousand from my account with no confirmation no message, they just took the money and no refund was initiated.
Transaction details:

Date Narration Cheque/Ref. No. Value Date Withdrawal
20 Dec 2021 WHDF[protected]-BilldkAIR INDIA [protected] 20 Dec 2021 19, 387.00
please issue the refund for my failed transaction

I cancelled a ticket on December 30th and haven’t received a refund till date. My itenary costed me 1.58 lakh and they processed a refund of Rs 19000. Totally makes no sense. Has been 2 months and I am having a horrible experience dealing with their call center

I had to cancel the air india flight as 72 hours before departure, I received an email s from Air India saying that the flight has been postponed by a day.

After confirming from customer care, I got the ticket cancelled and even filled the feedback form with an assurance that the refund would be credited with 3 weeks.

It's been 6 weeks, however there has been no refund till date. I have made multiple calls to customer care only to get disappointed.

The details of cancelled tickets are as follows

Mr Bhisham Shiwani Ticket No[protected]
MRS RAKHI SHIWANI, Ticket No[protected]

Date of journey 20 Jan 22...Ticket cancelled on 17th Jan 22.

Full refund expected.

Case I'd of complaint with air india 13642773

I had to cancel my Air India ticket no:[protected] and
EXCHANGE TICKET:[protected] due to Covid.
Travel from Sydney to Bangalore on Jan 7th 2021. I cancelled the ticket in Dec.
Since then I have been calling Air India Call Centre support for a refund. They are not helping me and neither processing my refund. I have paid close to 6 Lakh Indian Rupees and waiting for Air India to refund. I have called them multiple times every week. Submitted feedback, yet no one are helping.
I want to raise a legal case against Air India for not paying me since 3 months and torturing me mentally

Below are the Air India case Numbers provided by support
14390368
14259794
Air India Feedback Number: WB-ISYD[protected]

I would raise a legal case for harassment. Please suggest and help

Myself Naveen Rane had booked ticket from indore to mumbai on Air india booking website. the ticket was booked for 22 march 2022, for air india flight AI-636 on 7th march 2022. the flight is supposed to depart at 16:30 hours from indore for mumbai. I had made the payment of the tickets through Karnataka Bank Ltd. through UPI mode, the payment was of Rs. 3744/-. The payment was deducted from my bank account. but i didn't recieve any Ticket confirmation from Air india through email or SMS.
The phone number given is Mb: [protected] and email Id is [protected]@gmail.com
the airindia website showed error of payment failure. please let me know how can i get my payment back or refund.

We had booked return tickets (US- India) with Air India last year for $1733. We utilized one leg of the ticket (US to India). However, we did not utilize the leg from India to US since US has imposed ban of entry of Indian citizens in May 2021. So we had to cancel the ticket as we could not travel. Ever since we are awaiting refund from Air India for our one unutlized leg of the itinerary. Air India processed a refund of $96 last year with no explanation as to how the $96 was calculated. Ever since we are awaiting details from Air India but no response. I am attaching all documents and communication.
PNR: JKK4K

They are telling lie

Staff don't give correct information. They don't know how to behave with passenger. They don't feel their problem

Dear Sir/Madam,

My name is Anil Suvarna, I have booked tickets from Air India for my family on 30th Aug 2021 from Mumbai to Doha, which got canceled due to Covid pandemic restriction, my ticket details are for your reference ( Ticket[protected]/09/10/11.) I booked these tickets online and I stay in Qatar, I have followed up on these refunds so many times with the Air India team and its Branch here in Qatar-DOHA but no positive response from them. They always give me one standard reply from their email "Greetings from Air India!

We acknowledge the receipt of your mail and apologize for the unintentional delay in responding to you.

We regret for the inconvenience caused to you due to the delay in refund. As we have checked, the ticket status is showing as refunded on 07SEP21 from Air India. As you didn't received the refund yet, we have forwarded your details to the concern department so the concern department will check and resolve the issue.

We really appreciate your patience for cooperating with us.

I will be really grateful if something can be done on this request.

Appreciate your help and support.

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/ANILMR
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI, INDIA
TERMINAL 2
1400 DOH-DOHA, QATAR 1520 T-OK 30K
FB:UOWBOQA
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 9050
TAX/FEE/CHARGE TOTAL INR 2291
TOTAL INR 11341
TAX/FEE/CHARGE ITEMIZATION
USER DEVELOPMENT FEE 329IN
PASSENGER SERVICE FEE 407WO
100YR 453K3 5K3 850YM 147PZ

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/IVAAN
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI, INDIA
TERMINAL 2
1400 DOH-DOHA, QATAR 1520 T-NS 10K
FB:UOWBOQA IN
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 1220
TAX/FEE/CHARGE TOTAL INR 100YR/61K3/5K3
TOTAL INR 138

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/SWETAMRS
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI,
INDIA
TERMINAL 2
1400 DOH-DOHA,
QATAR
1520 T-OK 30K
FB:UOWBOQA
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 9050
TAX/FEE/CHARGE TOTAL INR 2291
TOTAL INR 11341
TAX/FEE/CHARGE ITEMIZATION
USER DEVELOPMENT FEE 329IN
PASSENGER SERVICE FEE 407WO
100YR 453K3 5K3 850YM 147PZ

Air India Air India
*** ITINERARY RECEIPT - DUPLICATE ***
DATE OF ISSUE: 27JAN20 E-TICKET NUMBER:[protected]
RLOC: AI JZ922
NAME OF PASSENGER: SUVARNA/ISHAANMSTR
DATE FLIGHT DEPARTURE TIME ARRIVAL TIME CLASS BAG
30AUG21 AI 969
AIR INDIA
BOM-MUMBAI,
INDIA
TERMINAL 2
1400 DOH-DOHA,
QATAR
1520 T-OK 30K
FB:UOWBOQA
CH
AGENCY/AIRLINE NAME: AIR INDIA ECOM ECOMMERCE MUMBAI IN
RESTRICTIONS: OBEYLGRX[protected]
FORM OF PAYMENT: CC CAXXXXXXXXXXXX9609
FARE: BASE INR 6875
TAX/FEE/CHARGE TOTAL INR 2182
TOTAL INR 9057
TAX/FEE/CHARGE ITEMIZATION
USER DEVELOPMENT FEE 329IN
PASSENGER SERVICE FEE 407WO
100YR 344K3 5K3 850YM 147P

Thanks & Regards
Anil Suvarna.
+91-[protected].
+[protected].

Dear Sir,
I am an NRI and I got my above ticket bearing PNR No. HRX0Q upgraded and travelled last evening.
As per the rule I was eligible for Business Class baggage of 40kg. But at the checkin counter I was not given the benefit of Business Class baggage and was forced to pay for 16 kg (see the enclosed receipt) Rs. 10, 080/- for the for above 25kg as my total weight was only 41kg.

I lodged the complaint with the Air India Upgraded Section and they acknowledged the mistake and advised Air India Patna to immediately refund for 10kg excess baggage as in domestic flight 35kg is permitted.

Even after repeated follow up and reminders, the Patna office said it has been forwarded to Accounts Section more than 45 days ago but nothing received so far. Now I am not getting any response on mail nor on Phone.
you are therefore requested to kindly refund the excess amount of Rs.6, 300 [for 10kg] to my bank account already shared with them.
Thank you!
Dinkar Kishor

Re bookings reference J6PRM & JM6CW

Email sent to feedback.[protected]@airindia.in 25th Jan 2022

Called Air India Customer Service number 25th Jan 09.45 (GMT) spoke to agent who promised refund

Emailed [protected]@airindia.in 25th Jan attaching air India feedback form cancellation + copies of original booking confirmations

Received Emailed 25th from blr.[protected]@airindia.in asking me to send email to cmu.[protected]@airindia.in

Sent email 25th Jan to cmu.[protected]@airindia.in also copied [protected]@airindia.in and blr.[protected]@airindia.in attaching air india feedback form cancellation + copies of original booking confirmations

7th Feb chased up by email sending copies of feedback form cancellation + copies of original booking confirmations to cmu.[protected]@airindia.in also copied [protected]@airindia.in and blr.[protected]@airindia.in

No response - PLEASE REPLY AND REFUND

I've booked air India flight ticket through Paytm, Hyderabad to Doha it's been already 2 months and over but still haven't received any refund of that. I'm continuously calling the both airline and agent support team but they were not helpful.kindly process my refund

I am an International student and I travelled from India to London on 13 sept 2021. Unfortunately someone else took my baggage and I by mistake I took the other person's luggage. After one day I went back all the way to the airport to get my luggage and they charged me 70 pounds for returning my luggage. I requested them but they refused to give me my luggage. At last I had to give them the money and take luggage back as I was all alone in UK.
I want my money back as it was not fair to charge me that money and I its a decent amount of money for me as I am a student.
PLEASE FIND THE DOCUMENTS ATTACHED BELOW.