Air India Complaints & Reviews

It's been 3 months I am waiting for my refund from Air India but neither they have replied nor they have taken any actions. I booked a round trip from Chicago to Delhi on the day we had a flight we couldn’t show up to Chicago because of the delay of our connecting flights to Chicago. We immediately called the Air India customer care to cancel our flight and the representative suggested not to cancel the tickets and assured us that we can...

Dear Sir/Madam,
I have been waiting for the refund for the last two years for the canceled tickets booked for my wife and my child's travel to India in 2020. I have tried calling and mailing them many times, I even Pinged them on Twitter, but there is no progress either way. One of those calls has provided a case id number (see below) for future reference.
Kindly act and reach them at the earliest to do the needful. Thank you...

Hello,

Please let me know status of my Air India ticket refund.. I am following since past 1 month now

Reference No WB - IDEL[protected]

टिकट संख्या / Ticket No. : [protected]
विषय वस्तु / Content : Eticket no[protected].

PNR No - Y4MP1 I want to know my refund status ..when it will credited .please credit the amount as soon as possible...

I was one of the travellers in AI188 Toronto to Delhi which reached Delhi on 7th February, 2022. The airplane AI188 never picked our baggage from Toronto and because of this issue once we reached Delhi all of the travellers had to wait for about 2-3 hour to receive their receipts or complaint document which had our bag tag and all of the other info where we were assured we would receive our baggage without any complications soon. It has been...

Dear Sir,

Sub : 5 passenger’s extra luggage charges to be refunded @2755 from Air India

This has reference to our extra luggage charges from Air India.

Extra luggage expenses were booked online from Delhi to Bahrain on November 14th, 2021; nevertheless, they were reflected on our departure booking from Bahrain to Delhi on November 22nd, 2021 on the same Ticket Number owing to an internet error.br...

Hello, my name is Falak Parikh. I was boarded from Vadodara to Delhi on 16th Feb, 2022 with my other luggage for international departure. Although, at Delhi airport, I didn’t received my 7 kg Black backpack. So, immediately made a complaint at luggage department and done the paperwork. Also, my dad had enquired at air India office at Vadodara. Thus, we were told that bag should be delivered at the destination (Toronto), but, it’s not...

I am writing this complaint against Air India. Air india staff has stolen my gold jewellery from my luggage. I traveller through air india on 13 feb 2022 from delhi to canada( Vancouver) with flight AI185

They opened my bag and took my two pair of gold earrings taht was stored in round jewellery box in my luggage bag. There was inspection slip too. When i reached home and opened my bag i saw these things missing from my bag....

Air India is not refunding my tickets and no one responds at their call center. They will deliberately disconnect the phone. I have filed my refund through their feedback form and provided them with my cancelled tickets/eticket details multiple times. They have stopped responding.

My feedback reference number is WB-IDEL[protected] and name is Gurdeeppal Singh. There are three additonal passengers and our tickets were booked...

This is Vikas Kumar Jain. I have canceled my ticket (for 2 passengers I paid around 1.9 L) which I booked from airindia customer support ticketing department. My e-ticket numbers are[protected] and[protected]. I have already submitted the feedback form to get the refund. As my ticket was booked through the ticketing department hence I have shared my bank account details as well for the refund. I have called the customer service team...

Dear Ecommerce team

I am so much stressed and tensed that I am not able to get any response from the Air India team regarding my re- scheduling ticket issue.
Earlier, we booked PNR: YVY9V and HN1K6 for the journey between Delhi to Sydney.
9th Feb, I informed that my both parents: MAHESH CHAND PARIHAR and VIMALA PARIHAR are covid positive therefore, their trip was cancelled and as they cannot travel alone, so my...

Dear Complaints Department of Air India.

I am so sorry to have to raise a complaint against your excellent airline company, who in the past I have enjoyed wonderful service from Air India and your staff. However, after nearly 2 years of trying to get satisfaction from my request for a full refund on an air ticket[protected], that your company cancelled and made me purchase a new ticket, (saying I would get a full refund...

My flight from Mumbai to Newark was cancelled on Jan 19th. I have been calling everyday to get a refund. I even submitted the feedback form, but it was rejected as I booked the flight via customer rep of Air India.

The recorded prompts are pathetic. I have to wait for more than 45 min to get a rep. And in most cases, they hang up in between. And in cases they dont hang up, the standard response is that someone will call back...

AI 173 Flight from Delhi to San Francisco 20/2/2022. My baggage was held in India due to having a power bank inside the bag. It was supposed to send it in next flight. When I arrived in San Francisco was assured I will receive my bag in 2-3 days. I received my bag after 4 days. When I opened my bag few of the items was missing from my bag. Items worth almost $1000....

Hi, I would like to bring to your notice that I have suffered alot in Delhi airport on 22/02/2022, 21:25 flight AI 839 by the negligence of air india staff. The flight was over loaded with the passengers and they have troubled me alot to issue boarding pass and couldn't able to provide me a seat. They have accepted the mistake of not providing the seat. They issued boarding pass for 23/02/2022. Because of this I couldn't able to attend job...

Complaint for Delay
Mukesh Bali
Thu 12/30/2021 10:55 PM
Hi Air India Customer Service,

I had booked myself from Toronto to Delhi on 26th November 2021 via AI-188 on seat # 49 B & back on 15th December 2021 through AI-187 on seat # 25 D. As you are fully aware that the flight AI - 188 was to take off at 1130 hrs but took off after 2200 hrs that evening from Toronto. I have couple of serious complaints to...

Got the ticket cancelled on 19th Jan 2022 under full refund. Customer care initially told that it will be done in 7 to 14 days. Second time told it will be done in 21 days. Third time asked me to fill feedback which was done on 8th Feb 2021 with details below:
Reference Number : WB-IDEL[protected]
स्थान / Location : Delhi
फीडबैक प्रकार / Feedback Type : Enquiry
श्रेणी...

It was on 4th June, 2021 that i made a transaction of Rs.3906 as per Air india customer care agent who gave me a link for payment for rescheduling the ticket. The first transaction made through UPI mode was successful from my bank account but the agent said Air India didn't receive it, and that the amount will return to my bank soon. Hence i made the payment again on her assurance, which was successful. But the first amount didn't reach...

Dear Team,

we had contacted Air India team telephonically dated 28/09/2021, 5:43pm. It was confirmed by the Air India caller that the amount Rs 73952 and Rs 71565 both will be refunded in totality Rs 1, 45, 517/- (Rs 73952 /- + Rs 71565/- ) for the original ticket dt 17.04.2021 when was rescheduled due to detection of covid positive dt 10.05.2021 and increased amount was paid by us. The total amount went to Rs 1, 45, 517/-....

Respected Sir/Madam
I'm Zakira Asharef residing in Nedumangad. I and my kids was ready to travel to Dubai on 9/2/2022. I got RTPCR result from DDRC LAB on 08/02/2022 at 6pm, which showed COVID Negative result . But in Trivandrum Airport they forged my Rapid Test report to Positive. Due to which I was not boarded in flight and returned back home. The very next day on 10/02/2022, I took another RTPCR TEST & Guess what ???the...

Dear Sir/Madam,

I have booked a flight through Air India Airlines from Mumbai to Cochin to fly on 24th March 2020, due to lockdown announced in India and Mumbai from 22nd March 2020, due to CoViD, I could not fly, time and again I have following-up with ease my trip, through which I have booked Air India Flight and Air India Office, Nariman Point, they asked me to wait as Court case was going on for the same, after waiting...