Air India Complaints & Reviews

We travelled from trivandrum to London via Delhi and landed on London Heathrow today 26th December .

It's a single check-in from trivandrum through to London .

We just reached home and turned to an absolute shocker to see the gold box on the check-in baggage is open and all the gold inside the box is lost .

This is utmost disappointment and ugly work from whoever/ wherever this has happened .

This being through check in luggage, airindia needs to take fullest responsibility here and wanted a resolution on this .

I was to travel from Guwahati to Delhi on 23rd December 2021, on an official trip. Since I didn’t get a direct flight from Guwahati to Delhi so I booked through a connecting flight in which I was to fly from Guwahati to Kolkata in Flight No AI 9738 from 18.10 pm (23rd December 2021) and arrive at Kolkata at 19.40 hrs. Then from Kolkata I was to take Air India flight AI 770 at 20.30 hrs and arrive at Delhi 23.00 hrs. I booked both the tickets from official website of Air India (https://www.airindia.in). But on 23rd December 2021, my flight from Guwahati (AI 9738) got delayed by 1.30 hrs due to technical fault in the aircraft, and it started at roughly at 19.20 hrs. When I asked the concerned AI Ground Staff at Guwahati Airport that what will happen if I miss my flight from Kolkata Airport to Delhi, they(the Air India staff at Guwahati Airport) told me that they have informed the Air India Staff at Kolkata airport and they(Air India Staff at Kolkata airport) will be there at the arrival belt to receive me and make suitable arrangements for me.
The flight from Guwahati arrived at Kolkata airport at roughly 21.40hrs, by that time my connecting flight from Kolkata airport (AI 770) had left for Delhi. But there was no Air India Staff as claimed by Guwahati Airport Staff to tell me what I have to do. So now I was stranded at the Kolkata Airport. When I asked a security person about where I could find Air India counter to talk to someone, they(security person) told me that I will have to go out of Arrival(as I was at the Arrival Belt) and go to Air India counter at departure terminal. So I will have to move out of the arrival, but when I moved out of the arrival and tried to reach to the Air India counter at the departure terminal, the security person stopped me as the validity of my ticket to travel from Kolkata to Delhi had expired. After much of request security person allowed to let me in and talk to the Air India Counter at Departure Terminal. When I reached the departure terminal of Air India and told them the whole story, they said they were not aware of any passenger who might be travelling in that Guwahati Flight to Kolkata and having a connecting flight from Kolkata to Delhi. But they said they will book my ticket from Kolkata to Delhi in next Air India Flight which was to fly from Kolkata to Delhi on 24th December 2021 morning. They booked the tickets. But as a result I had one full night to spend before catching my next morning flight on 24th December. This Air India staffer at departure counter of Air India told me that I will have to arrange on my own for the stay. When I asked them to arrange for my stay as Air India was fully responsible for missing of my flight from Kolkata to Delhi on 23rd December, I got a very callous and weird answer. They told me that Air India is not responsible for my missing of flight from Kolkata to Delhi as it was an Air Alliance Flight which got delayed from Guwahati to Kolkata. I was not able to understand the relationship between Air India and Air Alliance. Then this Air India Staffer told me that Air Alliance is a subsidiary of Air India and Air India as such is not responsible for any lacuna on their (Air Alliance) part. I told them that I booked my ticket from official website of Air India and whatever happens is the responsibility of Air India even if any of their subsidiaries is at fault. But they did not agree with me and left me to arrange things on my own. It was 1.00am in the night and I had nowhere to go. It was a very cold December night and I was feeling very cold. Being 50 years of age and patient of hypertension, things were getting dangerous for my health. As a result of stubborn and irresponsible behavior of Air India staffer at Kolkata airport, I had to sit in the waiting lounge for 7 hours shivering in cold. I also called on Air India Customer Care for help, after waiting for 10 minutes on phone I was able to talk to their customer support executive. He told me that customer care can’t help me, and the words of Air India Staffer at the Departure counter were final. He however gave me number of Air India Administration at Kolkata Airport[protected] and[protected] I called at these numbers but nobody picked up. I enquired about space at dormitory at Kolkata Airport but it was already full. So I had to spend whole night sitting at one of the chairs at the airport.
After telling my whole ordeal, I have following questions and concerns which I would request you to kindly address:
1. What is the difference between Air India, Star Alliance and Alliance Air, how they are related and who is subsidiary of whom?
2. What system does Air India follow to take care of passenger travelling from Air India, who misses their connecting flights because of the fault of Air India or any of their subsidiaries as happened in my case. What arrangements they make for such passengers.
3. If a passenger books a ticket from official website of Air India, isn’t it the responsibility of Air India to address his/her concerns, no matter how many intermediaries are involved in between. E.g. If I give contract to someone to carry out a task then I know only that contractor and I will expect him/her to address all my concerns. If he/she has outsourced the task or component of the task to someone else even then it’s his/her duty to get the task done for me. I need not to run to all those sub contractors/subsidiaries.
4. I had to suffer from severe discomfort sitting at chair for 7-8 hours in the chilling cold of December as there were no arrangements made for my waiting time which I needed to spend for the next flight. All this because of the unclear and non responsive behavior of Air India. Therefore I demand a suitable compensation from Air India.
I do sincerely request to answer my queries and address my concerns. This would be helpful for Air India also to better serve their customers in future and improve upon their reputation.

I Dr. Aurobindo Behera along with my aunt aged 65 having severe health problems from Chandigarh to Vijayawada via Delhi. While checking in I had clearly mentioned the need for wheelchair assistance. She availed the service at Chandigarh airport but at Delhi we were denied service.

She was mentally harassed by forcing to wait for over 30 minutes even though 4 to 5 wheelchair assistance provider were available at the location siting ideal. The verbally abused us by saying "what do you think we go just if you say, we will go at our will. If you are not able to wait you may walk. Even after insisting many time rudely replied that " we will go only after 12 mid night/ as per rule you will not be allowed beyond domestic transfer/ we will only leave you at domestic transfer and many other arguments.

Only after intervention of a kind security personnel they assisted. But continued to use foul language and misleading us, even though I was guiding him to terminal 30 A.

We've made booking for Pune Delhi and Delhi Newark, while booking the following PNR - JG6DD we had taken paid seats of rs 4500 and 350 =total 4850 rs..
We have upgraded the ticket to Business Class and so the we would like to raise a refund request for the seat selection payment.
Air pnr no - JG6DD
Ticket No.[protected]
RA no - [protected]
This refund request was raised by my travel company, it's been...

Tried to reschedule the tickets. But it is impossible to do that as the only department that can do it ticketing department and after long waiting time of 45-50 mins the call gets disconnected. Everytime the same story, and no one in customer service is ready to listen to that.

I have been trying Air india since 4 days to change my date of flight after waiting 45 to 50 mins call getting disconnected.
I can't change my dates until they receive my call.

It has been over a month since my checked in baggage was delayed/ lost during flight from Delhi to Chicago on 14th Nov 2021.

While PIR was filled but no reference number was provided by Airline staff siting too many passengers did not receive the bag that they will enter into systems later.

A copy of PIR, Baggage tag, Boarding pass is attached for your reference.

While I have been following up...

Note: This is an urgent concern.
Hey team,
I tried calling your customer care numerous times wasting hours without resolution causing significant inconvenience. My request is to please update my existing ticket with ticket number:[protected] which was from Jodhpur to Bengaluru with passengers: 1) Vivek Soni 2) Atharv Soni 3) Palak Maheshwari.
Update in the ticket for all passengers:
21/01/2022: Jodhpur to Delhi
25/01/2022: Delhi to Kolkata

My callback number: +91-[protected]

Regards,
Vivek Soni

Pune to delhi 26th october 2021 flight cancelled by airline as pune airport was shut for 15 days as airport runway resurfacing job was going on. Refund not received yet.
Flight no : fmnla3j0ei25s
flight pnr : jdech
gds pnr : 04x0bn

Dear Sir / Madam,

I am writing to you to raise an issue about: Airline Tickets and Fares

The issue that I have experienced was: I (Venugopal Panuganti) booked 4 air tickets in January 2020 to fly in June-July 2020 to India. However, due to COVID-19, Air India (AI) cancelled all the tickets as asked us to reschedule the travel. So, I rescheduled the travel to June 11, 2021. But due to the 2nd wave of COVID-19, the flights got cancelled the 2nd time and therefore I also cancelled my tickets in May 2021 with the help of Air India's Customer Care department by phone call. At that time they mentioned that there will be a full refund of the ticketed amount back to my original payment method which is Citibank's Credit Card. Since May 2021, I called up the AI's customer care dept. for refund multiple times to expedite my refund process. I haven't received my refund so far. However, since September onwards, the customer care of AI informs me that the refund has been initiated on 8th Sept., 2021 but the money did not come to my credit card nor I have received any cheque. I requested multiple times to provide the proof of refund which they haven't provided to me so far. Below are the details of the etickets that I booked for my family:

Shourya Sai Panuganti[protected]
Sushma Panuganti[protected]
Venugopal Panuganti[protected]
Hasini Panuganti[protected]

It occurred on: 8/09/2021

I request Air India to refund the amount by directly issuing me a check for the full amount and mail it to my address below or provide me the proof for their claim of payment.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

venugopal panuganti

This is Pankaj Agrawal. I have booked a Air India flight AI 526 for my parents, for Hyderabad, on 21 December 2021 at 10:00 P.M. for 01 February 2022 7:00 P.M. from Kolkata to Hyderabad. I have paid the amount of ₹ 5, 529 via Internet Banking of Punjab and Sind Bank (Transaction ID : WPSB[protected]), it is showing that the payment is successful and the said amount has been deducted from my bank account but I have neither received any information regarding the booking status or PNR or E-ticket on my mail nor in my mobile number which I provided while booking.

I request you to please look into this matter and resolve this issue at the earliest.

My flight from ORD to Delhi was delayed 36 hrs and incidental changes and missed connections are not reimbursed.

Recently, I have traveled from Tampa to Hyderabad on Dec 20 through United/Air India airlines. At the time of check in United people said that I have to collect my luggage in Hyderabad but unfortunately I didn’t receive my baggage. When I went to raise a complaint Air India people said that I had to collect my luggage at bombay and check in again (which was not at all instructed to me earlier). I have lots of stuff inside my check in bags as I’m coming to India after many years. They have raised a complaint “HYDAI70886”, but haven’t received any updates till now. Tried calling and emailing them but no response.

MORE THEN ONE YEAR, not received refund.

I was an international student in United kingdom, i had to exit United kingdom, booked one way ticket to home from LHR to HYD, 22 JULY 2020.
Booked this ticked and cancelled within hour. As per ticket policy i am entitled for a full refund within 48 hours. Payed for this ticket with my international bank account.

Asked for the refund to customers service teams, i emailed Air india for the refund plenty of times in the mean time.

I intimated Air India customer service team that, i am exiting United kingdom completely, My bank Account in U.K will be closed completely and i won't be able to receive the refund in UK bank account.

I have provided my indian bank account details through email to air india @ [protected]@airindia.in
escalation.[protected]@webairindia.in

Request Air india to refund me in my indian bank account as early as possible or else i will File COMPENSATION suite against AIR INDIA.

I reserved a ticket on November 13th, 2021 and it’s been cancelled without any notification. We asked for refund for the amount deducted. Initially they said it will take 21days for refund after 21 days when I called them they said to submit feedback from and then they said o wait for 7 days and now again they asked me to submit another feedback form and asked us to wait 45 days
It is really such a worst experience we are having with air India, every time they transfer our call to supervisor or manager it just disconnects or it just goes to feedback survey. Really needed to get the credit back for the ticket amount

Dear Sir/Madam

This is pursuant to the complaint raised regarding missing baggage of 2 bags

During my pcr rapid test i had test positive for covid so the reason directly taken me to the hospital name of Ramleela ground LNH Delhi. unable to received my baggage and they are not given any information and time to receive my baggage to receive

My flight number AI140
Name Menezes Gracita Salvador Ms
Class Y
Date 18 dec 2021
From Tel aviv yafo
To Delhi
Depararture time 20:40
Seat number 27F
Gate C8

Request you for information about my baggage and were should I collect it from

Please free feel to following any contact [protected]/[protected]/[protected]/[protected] also u can contact [protected]@gmail.com

Thanks and Regards
Menezes Gracita

On my flight from Kolkata to Mumbai via Patna on 21/12/2021 flight no. - AI 732 I noticed my suitcase was badly broken on one side and its wheel was missing, I would like to be compensated for the same

I had my flight was scheduled from HYD to IAD on 18th december originally.
1. AI 1126 @22:35 PM from HYD to DEL
2. AI 103 @ 2:15 PM from DEL to IAD

Air India changed the flight schedule for HYD to DEL route from AI [protected]@ 22:35 PM to AI 840 @ 20:50 hours.

I wanted to reschedule my flight from Dec. 18th to Jan 6 and tried contacting the Air India customer care/ticketing department from 16th december but could not contact the customer care/ ticketing department. I was on call for 40-50 mins multiple times and the call was automatically disconnected from the customer care side. You can check the call log (# [protected]).
When I could not reach the customer care after multiple attempts, I went to the Air India office in hyderabad[protected] Haca Bhavan, Hill Fort Road, Saifabad, Hyderabad – 500004) and got my ticket rescheduled to Jan 6th but I was charged Rs 23, 000 as NO SHOW fee.
I did my due diligence contacting the Air India office 48 hours before the flight schedule but again I was charged NO SHOW fee. I don't really know why was I charged 23, 000 Rs even after contacting AI customer care 48 hours before the flight schedule.

Please refund my amount .

PNR number- YM3T8

Passenger Name: Chinmaye Hullenahalli Gurubasappa
PNR: YERHZ
E-ticket number:[protected]
Flight Details: Bangalore to Delhi; Delhi to Toronto
The ticket was cancelled in the month of July 2021
Cases/ Feedback forms created for refund initiation:
Reference Number: WB-IBLR[protected] created July 8th, 2021
Reference Number: WB-IBLR[protected] created October 25th, 2021
Case Number: 12495219 created on November 2021
Reference Number: WB-IBLR[protected] created November 27th, 2021
Escalation Case Number: 12687752 created on November 2021
Reference Number: WB-IBLR[protected] created on December 11th, 2021
Reference Number: WB-IYYZ[protected] created on December 11th, 2021
The phone calls to the Air India Customer support team NEVER help, they end the call by saying "the refund will be credited within 5 days". I have sent multiple emails to enquire about the refund status and even after 160+ days of cancelling the trip I am yet to receive any response to my email to get the refund.

My bag is broken and damaged beyond repair.