Air India Complaints & Reviews

It has been over a month since my checked in baggage was delayed/ lost during flight from Delhi to Chicago on 14th Nov 2021.

While PIR was filled but no reference number was provided by Airline staff siting too many passengers did not receive the bag that they will enter into systems later.

A copy of PIR, Baggage tag, Boarding pass is attached for your reference.

While I have been following up...

Note: This is an urgent concern.
Hey team,
I tried calling your customer care numerous times wasting hours without resolution causing significant inconvenience. My request is to please update my existing ticket with ticket number:[protected] which was from Jodhpur to Bengaluru with passengers: 1) Vivek Soni 2) Atharv Soni 3) Palak Maheshwari.
Update in the ticket for all passengers:
21/01/2022: Jodhpur to Delhi
25/01/2022: Delhi to Kolkata

My callback number: +91-[protected]

Regards,
Vivek Soni

Pune to delhi 26th october 2021 flight cancelled by airline as pune airport was shut for 15 days as airport runway resurfacing job was going on. Refund not received yet.
Flight no : fmnla3j0ei25s
flight pnr : jdech
gds pnr : 04x0bn

Dear Sir / Madam,

I am writing to you to raise an issue about: Airline Tickets and Fares

The issue that I have experienced was: I (Venugopal Panuganti) booked 4 air tickets in January 2020 to fly in June-July 2020 to India. However, due to COVID-19, Air India (AI) cancelled all the tickets as asked us to reschedule the travel. So, I rescheduled the travel to June 11, 2021. But due to the 2nd wave of COVID-19, the flights got cancelled the 2nd time and therefore I also cancelled my tickets in May 2021 with the help of Air India's Customer Care department by phone call. At that time they mentioned that there will be a full refund of the ticketed amount back to my original payment method which is Citibank's Credit Card. Since May 2021, I called up the AI's customer care dept. for refund multiple times to expedite my refund process. I haven't received my refund so far. However, since September onwards, the customer care of AI informs me that the refund has been initiated on 8th Sept., 2021 but the money did not come to my credit card nor I have received any cheque. I requested multiple times to provide the proof of refund which they haven't provided to me so far. Below are the details of the etickets that I booked for my family:

Shourya Sai Panuganti[protected]
Sushma Panuganti[protected]
Venugopal Panuganti[protected]
Hasini Panuganti[protected]

It occurred on: 8/09/2021

I request Air India to refund the amount by directly issuing me a check for the full amount and mail it to my address below or provide me the proof for their claim of payment.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

venugopal panuganti

This is Pankaj Agrawal. I have booked a Air India flight AI 526 for my parents, for Hyderabad, on 21 December 2021 at 10:00 P.M. for 01 February 2022 7:00 P.M. from Kolkata to Hyderabad. I have paid the amount of ₹ 5, 529 via Internet Banking of Punjab and Sind Bank (Transaction ID : WPSB[protected]), it is showing that the payment is successful and the said amount has been deducted from my bank account but I have neither received any information regarding the booking status or PNR or E-ticket on my mail nor in my mobile number which I provided while booking.

I request you to please look into this matter and resolve this issue at the earliest.

My flight from ORD to Delhi was delayed 36 hrs and incidental changes and missed connections are not reimbursed.

Recently, I have traveled from Tampa to Hyderabad on Dec 20 through United/Air India airlines. At the time of check in United people said that I have to collect my luggage in Hyderabad but unfortunately I didn’t receive my baggage. When I went to raise a complaint Air India people said that I had to collect my luggage at bombay and check in again (which was not at all instructed to me earlier). I have lots of stuff inside my check in bags as I’m coming to India after many years. They have raised a complaint “HYDAI70886”, but haven’t received any updates till now. Tried calling and emailing them but no response.

MORE THEN ONE YEAR, not received refund.

I was an international student in United kingdom, i had to exit United kingdom, booked one way ticket to home from LHR to HYD, 22 JULY 2020.
Booked this ticked and cancelled within hour. As per ticket policy i am entitled for a full refund within 48 hours. Payed for this ticket with my international bank account.

Asked for the refund to customers service teams, i emailed Air india for the refund plenty of times in the mean time.

I intimated Air India customer service team that, i am exiting United kingdom completely, My bank Account in U.K will be closed completely and i won't be able to receive the refund in UK bank account.

I have provided my indian bank account details through email to air india @ [protected]@airindia.in
escalation.[protected]@webairindia.in

Request Air india to refund me in my indian bank account as early as possible or else i will File COMPENSATION suite against AIR INDIA.

I reserved a ticket on November 13th, 2021 and it’s been cancelled without any notification. We asked for refund for the amount deducted. Initially they said it will take 21days for refund after 21 days when I called them they said to submit feedback from and then they said o wait for 7 days and now again they asked me to submit another feedback form and asked us to wait 45 days
It is really such a worst experience we are having with air India, every time they transfer our call to supervisor or manager it just disconnects or it just goes to feedback survey. Really needed to get the credit back for the ticket amount

Dear Sir/Madam

This is pursuant to the complaint raised regarding missing baggage of 2 bags

During my pcr rapid test i had test positive for covid so the reason directly taken me to the hospital name of Ramleela ground LNH Delhi. unable to received my baggage and they are not given any information and time to receive my baggage to receive

My flight number AI140
Name Menezes Gracita Salvador Ms
Class Y
Date 18 dec 2021
From Tel aviv yafo
To Delhi
Depararture time 20:40
Seat number 27F
Gate C8

Request you for information about my baggage and were should I collect it from

Please free feel to following any contact [protected]/[protected]/[protected]/[protected] also u can contact [protected]@gmail.com

Thanks and Regards
Menezes Gracita

On my flight from Kolkata to Mumbai via Patna on 21/12/2021 flight no. - AI 732 I noticed my suitcase was badly broken on one side and its wheel was missing, I would like to be compensated for the same

I had my flight was scheduled from HYD to IAD on 18th december originally.
1. AI 1126 @22:35 PM from HYD to DEL
2. AI 103 @ 2:15 PM from DEL to IAD

Air India changed the flight schedule for HYD to DEL route from AI [protected]@ 22:35 PM to AI 840 @ 20:50 hours.

I wanted to reschedule my flight from Dec. 18th to Jan 6 and tried contacting the Air India customer care/ticketing department from 16th december but could not contact the customer care/ ticketing department. I was on call for 40-50 mins multiple times and the call was automatically disconnected from the customer care side. You can check the call log (# [protected]).
When I could not reach the customer care after multiple attempts, I went to the Air India office in hyderabad[protected] Haca Bhavan, Hill Fort Road, Saifabad, Hyderabad – 500004) and got my ticket rescheduled to Jan 6th but I was charged Rs 23, 000 as NO SHOW fee.
I did my due diligence contacting the Air India office 48 hours before the flight schedule but again I was charged NO SHOW fee. I don't really know why was I charged 23, 000 Rs even after contacting AI customer care 48 hours before the flight schedule.

Please refund my amount .

PNR number- YM3T8

Passenger Name: Chinmaye Hullenahalli Gurubasappa
PNR: YERHZ
E-ticket number:[protected]
Flight Details: Bangalore to Delhi; Delhi to Toronto
The ticket was cancelled in the month of July 2021
Cases/ Feedback forms created for refund initiation:
Reference Number: WB-IBLR[protected] created July 8th, 2021
Reference Number: WB-IBLR[protected] created October 25th, 2021
Case Number: 12495219 created on November 2021
Reference Number: WB-IBLR[protected] created November 27th, 2021
Escalation Case Number: 12687752 created on November 2021
Reference Number: WB-IBLR[protected] created on December 11th, 2021
Reference Number: WB-IYYZ[protected] created on December 11th, 2021
The phone calls to the Air India Customer support team NEVER help, they end the call by saying "the refund will be credited within 5 days". I have sent multiple emails to enquire about the refund status and even after 160+ days of cancelling the trip I am yet to receive any response to my email to get the refund.

My bag is broken and damaged beyond repair.

Following are my ticket details:
PNR: YX1RM
ETicketNo:[protected],[protected]
Origin: PortBlair(India)
Destination: Chennai(India)
Departure Date: 02 Aug 2021
Return Date : 06 Sep 2021
Inspite of repeated calls and emails, till date even after more than 4 months, I have still not got the refund for the flight which was cancelled by Air India and I am getting stereotype reply that refund is under process.

I cancelled my international air ticket for Newark, USA/Mumbai, INDIA/Newark, USA, on 16th November, 2021 due to rescheduling of flight by air india. I have submitted the feedback form also vide ref no.WB-IDEL[protected]. I Spoke to customer support also for few times but I have yet to receive the refund .

I booked a ticket from Goibibo for raipur to new delhi on 21st december morning 9:50 as soon as i booked the ticket i realised that i made a mistake i have to travel to new delhi to raipur not raipur to new delhi so i called goibibo customer care and they told me that the ticket has already been confirmed and now only air india can help so i called air india customer care and they said that the rescheduling is possible and they transfer me to the ticketing division which never got connected i waited for 1.5 hrs in total to get the call connected but it never did and i couldn’t do anything even after calling just after 5 minutes of booking which is their in the booking policy that the booking can be cancelled or rescheduled in the first 45 minutes without any charges i have suffered a loss of 5890 completely with no help from air india

My PNR - Z8Y9V

Dear Sir/ Madam,
I had purchased 2 tickets (for self and my spouse) on 18/04/2021 online through travel agency "Bravofly" (lastminute.com) for my onward journey on 22/06/2021 from Bhubaneswar to JFK (New York) and return journey on 19/12/2021 from EWR (New York) to Bhubaneswar. I had paid Rs.1, 62, 795.89 (Rupees One Lac Sixty Two Thousand Seven Hundred Ninety Five and paise Eighty Nine), as the booking amount for the tickets. Our booking reference No. is Y8Y57 (E ticket #[protected] / 640). I have also booked (Reservation) seats for our journeys (both sides) directly through Air India web site on the same date (18/04/2021) on payment of Rs21, 408 (Rupees Twenty One Thousand Four Hundred Eight) @ Rs.10, 704/- per person. On 22/06/2021 we were denied "Boarding Pass" at Bhubaneswar Airport with the plea of restrictions imposed by USA Authorities on travel of B1/B2 "Visa" holders due to COVID 19. Being denied and virtually driven out of the BBI airport, I had reported the matter to my travel agent and also Air India customer care about the matter and requested for extension of our flight schedule or refund of full amount as we had no fault in the matter, rather we were disallowed by the "Flight Operator i.e. Air India". I have been contacting the travel agent who has been assuring to do the needful as and when allowed by flight operator (now the travel agent does not receive the calls). I have been also writing to Air India customer care several times in this regard without any result. I request you to kindly take immediate steps in this regard for deferment/ reschedule of flight itinerary i.e. onward journey from Bhubaneswar to New York during the month of April, 2022 and return journey during December, 2022. If rescheduling of flight itinerary cannot be done then total amount paid by me for booking of journey tickets and seat reservation charges i.e. Rs.1, 84, 203/- (Rupees One lac Eighty Four Thousand Two Hundred Three) may please be refunded to me through net banking to my account in State Bank of India. I may please be informed on the matter at an earliest date.
Thanking You.
Regards.
Laxmi Ballav Mohapatra
Email: [protected]@yahoo.co.in/ [protected]@gmail.com
Mob.: [protected] / [protected]

I had booked a ticket from LHR to MAA for Dec 17th 2021. Since my son tested covid positive I was not able to travel. I changed that ticket to open ticket. When I tried to make a booking on that open ticket again, customer care agent tells me that the ticket got cancelled and I need to do fresh booking. I did not get any intimation about cancelling my ticket. I did not get any refund.

When I tried calling customer care again, they keep me waiting endlesly on ticketing extensions and fail to give proper response

PNR - YWVPH.

I booked a ticket on 16thDec. ticket number[protected]. I paid an amount of 3075 aed. Today I cancelled the ticket. As oer your confirmation I was supposed to get a refund of 2875 aed but instead and additional amount of 2875 aed was deducted today on 20th Dec 2021

So in total Air India took 3075 +2875 = 5950 from my account. The 2875 aed deducted today was mistake on Air India's part and must be refunded immediately as that is needed for doctor's appointment tomorrow

The other refund amount of 2875 aed can be done as per the normal rule