Air India Complaints & Reviews

Due to Air India's mistake, I was off loaded. I'm a foreigner and stranded in India. Air India ruined my only chance to go back to my country during this pandemic time.

And yet, they have not refund me for over a month.

Please help me to get my money back.
The eticket numbers are

[protected]
[protected]

Thanks for the help!

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: about the event of denied boarding.
As you can see in the documents attached, Air India eTicket, Indigo return ticket and Covid negative Test report ICMR approved, as required for the travel. I was supposed to fly from Hyderabad to Dubai, but denied boarding, on reaching out Air India staff for a word they simply denied saying these are the rules, how can this be a rule if so should have been stated on every online portal for ticketing booking. These rules, if made, have to be advertised in newspaper or electronic media that cannot be implemented overnight and stop us from travelling. The behaviour of the Air India staff at the ground was bad and cannot be acceptable and above all they are accepting bribes and allowing passengers who paid some amount and they let go with the same ticket, I was shocked and when I asked the staff he called guards and took me out of the ground. How can this be allowed on ground ? I need compensation of Rs. 20, 000 which I planned and paid for the travelling.
Above all I asked Air india staff that I will get return ticket and allow me 10 mins time so that my agent book Air India return ticket but he allowed me 5 mins, even before I get the return ticket from my agent, the air india staff employee left the counter without allowing me to board.
I want to ask if I am travelling for 88 days to Dubai and I don't find the Air India schedule for returning then how should I book the ticket ? Also to let you know that there is no schedule as per my travel plan therefore passengers will definitely have to see other alternatives and book Indigo return tickets.

It occurred on: 11/11/2020

I hereby write to you in order to claim for compensation of Rs. 20000/- which was all lost due to Air India staff denying board though I have all the required documents for travelling.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Irfan Mohammed

SIR

As we are not able to travel with our kids as we had planned for a trip MAY 2020 and booked TICKETS FROM DELHI CHENNAI

DUE TO COVID FEAR ..

NOW IAM JOB LESS AND NEED OF THIS TICKET MONEY TO RUN THE FAMIL BASICS WILL BE THANKUFUL IF THE BOOKED AMOUNT REFUNDED WITHOUT ANY DELAY

REFERENCES TICKET NOS,

PNR NO PNR no is Z9NTM

MANOHARAN MANOHARAN Adult, Male
Z9NTM
098-[protected]

NIRMAL NAGOMI Adult, Female
Z9NTM
098-[protected]

GAUTHAM GAUTHAM Adult, Male
Z9NTM
098-[protected]

PRIYA DHARSHINI Child, Female
Z9NTM
098-[protected]

I have get cancelled my ticket in the month of july 2020 copy enclosed but till date i have not received the refund amount
AYUSH BERRY
INR 20, 000.00
09/ July /2020

1.I had booked my air ticket from direct portal of Air India, flt was from Jolly Grant, Dehradun to Pantnagar on 14 Feb, the flt was cancelled even after writing numerous e mails and also spoken to customer care executive I have not got my refund till date wherein as per policy I am authorized full refund. Flt No AI 9824 my ticket No (ticket No[protected] booking ref JSW32.
2. I would like to raise the issue to the highest level and lakadisal attitude of Air India in this case.
Regards

I did a booking on Air India on 1st Sept with Air Ticket ref as below.

E-Tickets[protected],[protected]

Got the refund after 2 Month with transaction details as 0989R00082LVI.
- 0989R00082LVD

As per discussion and ticket summary cancellation charges were 6000 per ticket which was 12000, but the refund amount I received is 34000 less than booking amount as they charge extra 22000 and not giving any details.

This is money fraud on charging customer any amount other than mention on booking summary.

On Calling customer care they ask to drop a mail but its since 2 weeks and 4 mails they didnt respond to any of them.

P.S. they didnt respond to any of the mails i send before to confirm on refund transactions for over 2 Months.

Thank you

Booked ticket on 29th June from Coimbatore to New York and cancelled within 24 hours. Air India promised for a full refund of 83k INR within 21 days. I have been calling and writing to ecommerce every 15 days now. On Nov 2nd 2020 when I called they said my refund has already been processed and there is nothing pending. It was a shock as I haven't received anything in my account. I'm not sure whom to contact or complain about this issue. I see many people have addressed same issue in different forums. Who will take this up forward? Looks like a huge scam to me. Someone please help!

Hi,
I was booking an Economy ticket from Hyderabad to Delhi for 13th Nov 2020 in the name of Vaibhav Kumar through the Air India website.
But as soon as I gave the OTP for making payment via HDFC Net banking, the payment of Rs 4572 got deducted from my HDFC account( OTP and sms received) and instead of getting the ticket booked status the page was navigated to Error page where I could see the message quoted as mentioned here .
I waited for half an hour for the ticket but I received no email /no sms for the booked ticket.
Reference number for amount deduction is[protected]
Amount 4572.0

Kindly please make the refund as soon as possible for the unsuccessful ticket booking for which I have been charged or please provide ticket if booked.

Thanks
Vaibhav Kumar

Canada to Delhi Oct31st 2020 flight, they did not provide use and throw headset, sitting idle without any information on the flight for more than 12 hours is horrible. Worst customer service.
Garbage were not collected properly, even after multiple requests from the passengers, we advised to keep all garbage under the seat.
I took connecting flight to Chennai on 1st Nov 2020, I collected my baggage at Chennai, both my check-in baggage locks were broken and opened. Some stuffs were stolen.
It is shame to keep these people in service to spoil Air India name. It is up to Air India management to take action on this. As a proud Indian I brought this to your notice.

I booked a ticket from Chennai to Singapore but was not able to travel due to lockdown restrictions imposed by govt. of India. I have sent so many emails and made calls to the call centre in the last 7 months but still, there has been no progress. Even DCGA has issued a notice for all the carriers to issue a refund but the national carrier has shown nothing but disappointment in its customer service.

Booking reference no (PNR): JENPP (AI)
TICKET NO.(S) 098-[protected]
Web Reference: AIBE57175764

I booked a flight ticket (PNR: H14YF, eticket:[protected]/70) for 2 passengers (I and my wife) from Visakhapatnam (VTZ) to Chicago (ORD) with travel date on 30th September 2020 via Air India website. The booking date was 09th September 2020 for Rs. 1, 02, 194. Due to personal reasons we decided not to travel and called Air India's 24x7 customer care number[protected] on 26th September 2020 and requested to cancel our ticket and proceed for refund (we agreed to a total cancellation charges of Rs. 12, 000 + 5% GST). In the call I was informed that the cancellation was successful and I would get a confirmation email with details of my refund in few minutes and approx. 1 week for crediting refund into source of payment during the issuance of the flight ticket. I had sent an email to [protected]@airindia.in asking for the status of my refund. Yet, I had waited for 1 week, there was no confirmation email nor refund. Then I raised a request (#15458) in the Air India portal on 1st October 2020, for that I got a response stating that refund was initiated and in 3-4 weeks the amount would be credited to the source account. Meanwhile in the same request thread, I had put more questions asking for exact details of refund, I didn't get any response. Then after 3 weeks as of 16th October 2020, I had raised another request (#18029) hoping that I would get a response but my hopes went in vain as I didn't receive any response. The amount is not a small one to me and it is my hard earned money. Not just airlines I too had Covid-19 impact and had to spend for recovery. The numbers provided in the Air India portal[protected]/4) never connect nor no one picks up the call. I tried calling them all 5 days within mentioned time frame but no response. I lost trust in them and I sincerely hope that this platform would provide justice and let the airlines refund my money soon. I am a retired government employee and I live on my pension.
Please let the refund gets processed quickly.
Thank you

I have cancelled a ticket from MakeMyTrip, due to lockdown situation. I am looking for a refund procedure. I have already cancelled the ticket from MakeMyTrip. Now I want to know about the refund status. Ticket details are below: Ticket No : 098-[protected] & 098-[protected] Passenger Name: Tapas Chakraborty & Sipra Mitra Flight details: AI-776 BLR-CCU Ticket No : 098-[protected] & 098-[protected] Passenger Name : Tapas Chakraborty & Sipra Mitra Flight details: AI-775 CCU-BLR MakeMyTrip already gave the reference of the transaction - RA [protected] / [protected] & RA [protected] / [protected]. I have contacted AirIndia customer care, but no assistance from them! It's been more than 2 and a half month, and I did not receive the refund; moreover, I called them, mailed them, tweeted but nothing happened.

Hii. Sir i am gurleen singh my ticket number[protected]..delhi to tronoto on 18augest.MY PNR IS CANCEL by me... I am e mail many times [protected]@airindia . In and [protected]@airindia.in... But not any response by airindia... Pls help me and process my refund

Please refer to the ticket details

My Air India flight on 20th July, 2020 from CCU to BLR was cancelled by the airline.
I tried claiming a refund through their website, email ID as well as their page on Twitter, but I have received no replies or refund from their side. It has been 4 months already. All of the other airlines have refunded their cancelled bookings.
Their customer care is pathetic and doesn't reply to any of my mails or messages.
My email ID is: rudrajit.[protected]@gmail.com
Please help.

Hi Team
I have booked an air India tickets from India to London but due to.covid-19 flights got cancelled. I rescheduled the tickets to 14th April 2020 and that too got cancelled. Then I raised cancellation request and asked.for refunds since then amount is not refunded yet. my travel agent has raised refund request with airlines and following up on this. But they haven't provided the details yet.
Could you please take this forward?

I booked ticket PNR no YDC3Y which was auto cancelled as per Air India Customer Care.. I booked complaint after no response on call from Air India on www.airsewa.gov.in Query ID WQ467986 dated 15 Sep 20.. I got a main that amount will be refunded on 23 Sep 20 where as till date no amount is received and not getting proper response to my Query also..

We have booked a flight from Frankfurt to Bangalore on 21st September, which was cancelled by AirIndia in the last moment. When we asked for the refund of the money they say ticket status is "flown". when the flight was cancelled How can the status be flown. I have called customer care many times without any proper response, they asked to me contact Frankfurt airport Manager, but no one in Frankfurt airport office picks up the call. Spoke to Escalation manager from customer care and he responded so irresponsibly asking me to just go to the airport and meet the airport manager. I am living 500kms away from Frankfurt airport. AirIndia has cancelled the flight, but now I have to travel 500kms to chase someone to get the money!! I called the ecommerce help desk manytimes without any proper response. Couple of times they kept me on hold for long-time and disconnected the call.

Greetings..

I have been requesting for refund from Air India on cancelation of ticket,
from past few months, even after flowing due procedure requested, stamp copy from the AIr India Authorities...

Dear Sir / Madam,

I, Chandan Arora, booked the ticket from Delhi to Chennai for 29.03.2020, ticket is attached below.
I am waiting for refund of that ticket which got cancelled, but till now, amount of refund is not credited to my account.
As per govt of India instructions, please refund the amount as early as possible.
Unless, I will have to send the complaint to DGCA

Regards
Chandan Arora
#[protected]