Air India Complaints & Reviews

I have got 2 group tickets each with 8 tickets. These were booked on february before lock down and its declaration. During lock down. Air india cancelled these tickets without even a mail. Now i am trying to get the refund since may 2020. We have send many mails to ecommerce, called many times to the customer care. Every time they pick up the call, they put it on hold asking us to wait. I will be waiting for 15 to 20 minutes, then the call gets connected. This is happening since then.
Only acknowledge mail is receiving from ecommerce.
Please refund my amount at the earliest. Please give me a response. At least call me back or get me mail. Getting such poor customer care from such a reputed company like air india is so bad

Hi sir/ma'am
I cancel my ticket which pnr is yl3qk ticket no.[protected]. Del to yyz on date 17 june 2020. I cancel this ticket by call on your helpline number on date 8th june they said you will get full refund but after that i didn't get refund by your side. So i called on your helpline number then said write to us on [protected]@airindia.in i wrote many times on this mail but not get any refund. So today i contacted on your helpline number then said we refunded by our side then i said to him as i didn't get refund in my account please tell me which account you have refunded my amount then he said i can't tell you this because we don't have information for this. Now i want to know that when you refunded me and which account you have refunded. I also contacted on your [protected]@airindia.in and i also contacted on your ecommerce contact number but they didn't give me any reply kindly give me reply regarding this. I applied my refund before two months but didn't get till now. I am looking forward hearing from you. Contact no.[protected].

I cancelled my flight that was scheduled for 15th feb 2020. The cancellation was acknowledged by air india. Agreed for refund through e-mail. Till date refund against cancellation is not made despite reminder through e-mail to e-commerce mail id. Payment has to made to the credit card that was used for booking the flight ticket.

My booking details of my cancelled flight are as follows:

Issuing airline : air india
Place of issue : www.airindia.in [5]
Date of issue : 15 feb 2020
Booking reference:
Hxmyg

Passenger name
Mr amitava das

Eticket #[protected]

I have made a payment of inr 3360.00 (Paid a total of rs.3, 371.80 including transaction/bank fee via hdfc netbanking, bank narration: shdf[protected]/billdkair india, transaction ref no. [protected]) against pnr yf87t (Passenger name: urikhinbamdeepak singh) on mon, 15 jun 2020 for rescheduling an already confirmed booking. The above mentioned pnr was newly created by air india customer care and provided to me along with a payment link...

Respected Sir/Madam,
This is to complaint against Air India as I had booked my flight from Aurangabad to Delhi AirIndia AI-442 for 7 August and from Delhi to Aurangabad for 16 August AI-441.
Booking PNR HYMYS -7 August
Booking PNR Y39QW -16 August
We have contacted your customer care executive multiple times for the same, but with no help from their end. The flight has been cancelled from their end and the customer care executive, Megha told us that we are not eligible for refund with no valid reason given to us. It has been a horrible experience talking to your customer care team as they hold no authority to help us. I have been cheated by AirIndia as well as goibibo who owe me my money back. I need my full refund back for both the flights.
Regards,
Dr Kashish Sharma

I have booked two ticket with the booking ticket numbers as[protected] and[protected],

Date of travelling 25th may 2020
1. From pune to hyderabad
Eticket number :[protected]
Booking reference : yzgmy
Flight number : ai9868
Amount : 7, 730/-

2. From hyderbad-pune-hyderbad
Eticket number :[protected]
Booking reference : hswzf
Flight number : ai9867 and ai9868
Amount = 14, 359/-

I was told that both flights have been cancelled and the amount will be refunded in 3-5 days. I have sent sent, 20 -25 mails, and on repeated conversions, i didn't got my money back.

As i booked them directly through the air indian website.

But till to date i have not recived the refund

Regards
Praveen
[protected]

I booked a trip from patna to delhi through makemytrip.
The tickets were with air india. Air india cancelled the flights in may and makemytrip told me that once we get conformation of refund from air india,
You will get the refund processed. I have waited over 3 months and called makemytrip 5 times,
But atlast they are telling me that you have to reschedule your ticket with air india. I have already reached my destination, no further use of that ticket.

Ticket details are bellow.

Booking id: nf[protected]
Passenger name pnr e-ticket no.
Md waqqar azam, z19fe 098-[protected]

Mr deepak namdeo kadam was referred to me by my friend preeti gupta for job in air india as a cabin crew. He told me to meet at mumbai domestic airport for further discussion regarding job as cabin crew in air india and that he is working with air india as a crew scheduling officer mumbai airport. He assured me that he would land me a job in air india as a cabin crew and asked me to pay him sum of rs 2, 20, 000/- for job saying he has contacts...

I am willing to reschedule my flight this week from guwahati to delhi against my previous booking, customer service told me to reply within 24 hrs but four days passed still no response came, please help. I am a defence employee and got posting. I am in urgent need of traveling
My ticket number is
098-[protected]/24/30.

Dear team,

I was booking the ticket using my hsbc uk debit card card ([protected]) dated 26th august. Flight london to mumbai.
I did not get the ticket and my money was deducted from my account. Transaction details - airindia.in 453508 (Dated 31st july 2020) as shown in my account statement. I sent many emails to [protected]@airindia.in,
Ecommerce,
[protected]@airindia.in, but no response, also i called them but no use, i twitted to airindia twitter handle but no use.. Please help me to resolve this

Please let me know if you need any further informaiton

Hi,

Wishing you all happy and healthy days ahead.

Inspite of my multiple requests, air india is not refunding my money.

They are only giving same answer stating basis the booking date the refund amount cannot be refunded as the booking date was before lockdown. I can avail travel dates options in future or i have to cancel (Which will not be refunded fully).

But my ask is, my travel dates was within the lockdown event and the flights were also cancelled during my travel dates.

I am providing the complete reference id for the flight tickets booked for air india through paytm.

Thank you for your time and support. I do not want to rebook as of now. I am also not sure of the covid situation in 2021. So if everything is fine i will book fresh tickets. But the fact is that the flights were cancelled and could not avail the travel as planned.

I am hoping that you would take it forward with my refund. But i want my full refund without deduction and ₹ 26, 335.00 not a small amount. And i am still paying this credit card payment till date which is adding additional burden on my monthly expenses and purchases using my sbi credit card because of this bulk amount that i have done in the month of february 2020.

E-ticket
Paytm booking id : [protected]
Booked on: 15 feb 2020 07:52 am
Amount paid : ₹ 26, 335.00

Pnr y05vh

Onward journey
Vishakhapatnam to delhi

Air india ai-452
Vtz 08:40
Sun 24 may, 2020
Vishakhapatnam,
Visakhapatnam airport

Return journey
Delhi to visakhapatnam

Air india ai-451
Del 15:00
Sun 31 may, 2020
Delhi, indira gandhi airport

So please treat this as my request to paytm through you to refund my full payment of ₹ 26335.00, back to my credit card through which i made the payment on paytm.

Regards
Somnath

I had booked my ticket in dec 2019 for my family to travel to india in july. Owing to covid all the flights were cancelled which is understandable. However what is non understandable is the silence on multiple requests for refunds. The contact centre number exists in paper only with no one bothering to pick the phone. How do i get my refunds as the ticket was booked in very much advance of the covid breakout?

Hi,

When i was trying to book a ticket from london to bangalore for 25th august 2020, the payment was unsuccessful for the first two times and it was successful in the third attempt.
The first two attempts showed a message saying the transaction was unsuccessful but the money has been deducted from the account. Could you please help me in getting the refund back for the unsuccessful attempts?

Below are the details:
Attempt 1:
Transaction was done through the debit card ending with 1268. Transaction unsuccessful but money is debited. Didn't get any ticket confirmation from airindia.

Attempt 2:
Transaction was done through the credit card ending with 5154. Transaction unsuccessful but money got deducted. Didn't get any ticket confirmation from airindia.

Attempt 3:
Transaction was done through the debit card ending with 1268 (Same card used in attempt 1). Transaction was successful, got the confirmed ticket with pnr.

Could you please help me with the refund for the two failed transactions?

Also please ensure that the ticket i got for the successful transaction remains confirmed with no changes as i need to travel back to india on[protected].

Hallo sir/madam,
Refering to the ticket #[protected] i have made this tickets booking beforegovernment of india has given no go signal to airindia on international flights due to the lock down. Later i have changed my plans of travelling and cancelled this travel and sent a mail to the mobile booking team of air india by giving my cancellation request confirmation.in reply to my mail they have committed the refund in the stipulated time. Even after the stipulated time i never recieve my refund into my concerned booking account. Now when i ask the same to them
They are replying an with an auto generated mail describing i need to reschedule on the same ticket till 31dec2020 during which time i dont have any travel plan.

So i would need your help to recieve my appropriate amount back into my
Account. I can provide the mail conversation happened in between myself and the finance team of airindia which may help you with more description.

Yours sincerely,
Yoganand.

Hi Team,

I was trying to book VBM flight from London to Bangalore on 28th July around 14:00 IST. After providing the card details, an error page was displayed, hence I retried and the same happened for two times. Later I used a different card and I got confirmed tickets. When I checked my bank account I realised that, both the transaction which showed an error page were gone through, but I dint receive any updates/emails from Air India. I tried to contact them on their UK call centre number provided on the website[protected], it is not reachable. I sent an email to [protected]@airindia.in and [protected]@airindia.in
I received a reply form [protected]@airindia.in to drop an email to [protected]@airinidia.in which I did and there is no response from them. It's been more than 2 working days now.

Repected sir/madam

I, captain tanuja (Mns officer) nr 23953p, request you to issue a non availabilty certificate for direct flights of air india from kolkata to chandigarh on 26july 2020 and chandigarh to kolkata on 25 august 2020.
And if it is, all the ai flights are having a hault at delhi airport for longer time period which is not advisable in this covid scenario.
So for the reimbursement of the flight tickets...

I have booked 4 tickets from mumbai to vns travel date on 05 may 2020 and 5 ticket from vns to bom on 01 june 2020 as you we know due covid - 19 all flights are canceled. As per your policy, we can be booked tickets in the future with the same amount.

Now i have checked for flight but there no direct flight between bom to vns and the flight which presents, which halts 1 or 2 more destinations and charge almost double as compared to other flights.

I need my full refund.

Company name: air india
Ticket pnr details: yx3w1 (Bom to vns)
Hv7zs, hv7r1, ylel4, hv6jy (Vns to bom)

I booked my ticket on june 6th. My payment status displayed failed but money has been deducted from my account. It's been alreday 20 days my money has not been returned back. I tried to contact airindia through all means of source but i didn't get any reply from their side

I booked my ticket on june 6th. My payment status displayed failed but money has been deducted from my account. It's been alreday 20 days my money has not been returned back. I tried to contact u through all means of source but i didn't get any reply from your side

I have booked a ticket in AirIndia on Monday from Newyork to Chennai for Friday 24th July 2020 which had a connecting flight from Delhi to Chennai on 25th July 4.30PM. Suddenly the next day i got a mail that the flight from del to chennai is rescheduled to 26th 4.30 PM..

As i am travelling alone with my 5yrs old kid i cannot stay overnight in Delhi hence i called the support team to check for any other flights . Debashish from the support team was explaining us about the rescheduling option to Monday but suddenly call went blank and got disconnected. Not sure what happened then we tried around 10 times again and then we got another support person and she told that our PNR has been cancelled. This is ridiculous seriously, we are so much stresses. Without even confirming with us how can it be cancelled by support team. If required u can check our calls to the team.
After which we have mailed them called them many times no proper response since the tickets are cancelled.

Request you to please help in getting the complete amount back ASAP as we haven't cancelled or requested for cancellation. Please help. We need to travel again, kindly understand the users perspective and help us please.