Air India Complaints & Reviews

I am willing to reschedule my flight this week from guwahati to delhi against my previous booking, customer service told me to reply within 24 hrs but four days passed still no response came, please help. I am a defence employee and got posting. I am in urgent need of traveling
My ticket number is
098-[protected]/24/30.

Dear team,

I was booking the ticket using my hsbc uk debit card card ([protected]) dated 26th august. Flight london to mumbai.
I did not get the ticket and my money was deducted from my account. Transaction details - airindia.in 453508 (Dated 31st july 2020) as shown in my account statement. I sent many emails to [protected]@airindia.in,
Ecommerce,
[protected]@airindia.in, but no response, also i called them but no use, i twitted to airindia twitter handle but no use.. Please help me to resolve this

Please let me know if you need any further informaiton

Hi,

Wishing you all happy and healthy days ahead.

Inspite of my multiple requests, air india is not refunding my money.

They are only giving same answer stating basis the booking date the refund amount cannot be refunded as the booking date was before lockdown. I can avail travel dates options in future or i have to cancel (Which will not be refunded fully).

But my ask is, my travel dates was within the lockdown event and the flights were also cancelled during my travel dates.

I am providing the complete reference id for the flight tickets booked for air india through paytm.

Thank you for your time and support. I do not want to rebook as of now. I am also not sure of the covid situation in 2021. So if everything is fine i will book fresh tickets. But the fact is that the flights were cancelled and could not avail the travel as planned.

I am hoping that you would take it forward with my refund. But i want my full refund without deduction and ₹ 26, 335.00 not a small amount. And i am still paying this credit card payment till date which is adding additional burden on my monthly expenses and purchases using my sbi credit card because of this bulk amount that i have done in the month of february 2020.

E-ticket
Paytm booking id : [protected]
Booked on: 15 feb 2020 07:52 am
Amount paid : ₹ 26, 335.00

Pnr y05vh

Onward journey
Vishakhapatnam to delhi

Air india ai-452
Vtz 08:40
Sun 24 may, 2020
Vishakhapatnam,
Visakhapatnam airport

Return journey
Delhi to visakhapatnam

Air india ai-451
Del 15:00
Sun 31 may, 2020
Delhi, indira gandhi airport

So please treat this as my request to paytm through you to refund my full payment of ₹ 26335.00, back to my credit card through which i made the payment on paytm.

Regards
Somnath

I had booked my ticket in dec 2019 for my family to travel to india in july. Owing to covid all the flights were cancelled which is understandable. However what is non understandable is the silence on multiple requests for refunds. The contact centre number exists in paper only with no one bothering to pick the phone. How do i get my refunds as the ticket was booked in very much advance of the covid breakout?

Hi,

When i was trying to book a ticket from london to bangalore for 25th august 2020, the payment was unsuccessful for the first two times and it was successful in the third attempt.
The first two attempts showed a message saying the transaction was unsuccessful but the money has been deducted from the account. Could you please help me in getting the refund back for the unsuccessful attempts?

Below are the details:
Attempt 1:
Transaction was done through the debit card ending with 1268. Transaction unsuccessful but money is debited. Didn't get any ticket confirmation from airindia.

Attempt 2:
Transaction was done through the credit card ending with 5154. Transaction unsuccessful but money got deducted. Didn't get any ticket confirmation from airindia.

Attempt 3:
Transaction was done through the debit card ending with 1268 (Same card used in attempt 1). Transaction was successful, got the confirmed ticket with pnr.

Could you please help me with the refund for the two failed transactions?

Also please ensure that the ticket i got for the successful transaction remains confirmed with no changes as i need to travel back to india on[protected].

Hallo sir/madam,
Refering to the ticket #[protected] i have made this tickets booking beforegovernment of india has given no go signal to airindia on international flights due to the lock down. Later i have changed my plans of travelling and cancelled this travel and sent a mail to the mobile booking team of air india by giving my cancellation request confirmation.in reply to my mail they have committed the refund in the stipulated time. Even after the stipulated time i never recieve my refund into my concerned booking account. Now when i ask the same to them
They are replying an with an auto generated mail describing i need to reschedule on the same ticket till 31dec2020 during which time i dont have any travel plan.

So i would need your help to recieve my appropriate amount back into my
Account. I can provide the mail conversation happened in between myself and the finance team of airindia which may help you with more description.

Yours sincerely,
Yoganand.

Hi Team,

I was trying to book VBM flight from London to Bangalore on 28th July around 14:00 IST. After providing the card details, an error page was displayed, hence I retried and the same happened for two times. Later I used a different card and I got confirmed tickets. When I checked my bank account I realised that, both the transaction which showed an error page were gone through, but I dint receive any updates/emails from Air India. I tried to contact them on their UK call centre number provided on the website[protected], it is not reachable. I sent an email to [protected]@airindia.in and [protected]@airindia.in
I received a reply form [protected]@airindia.in to drop an email to [protected]@airinidia.in which I did and there is no response from them. It's been more than 2 working days now.

Repected sir/madam

I, captain tanuja (Mns officer) nr 23953p, request you to issue a non availabilty certificate for direct flights of air india from kolkata to chandigarh on 26july 2020 and chandigarh to kolkata on 25 august 2020.
And if it is, all the ai flights are having a hault at delhi airport for longer time period which is not advisable in this covid scenario.
So for the reimbursement of the flight tickets...

I have booked 4 tickets from mumbai to vns travel date on 05 may 2020 and 5 ticket from vns to bom on 01 june 2020 as you we know due covid - 19 all flights are canceled. As per your policy, we can be booked tickets in the future with the same amount.

Now i have checked for flight but there no direct flight between bom to vns and the flight which presents, which halts 1 or 2 more destinations and charge almost double as compared to other flights.

I need my full refund.

Company name: air india
Ticket pnr details: yx3w1 (Bom to vns)
Hv7zs, hv7r1, ylel4, hv6jy (Vns to bom)

I booked my ticket on june 6th. My payment status displayed failed but money has been deducted from my account. It's been alreday 20 days my money has not been returned back. I tried to contact airindia through all means of source but i didn't get any reply from their side

I booked my ticket on june 6th. My payment status displayed failed but money has been deducted from my account. It's been alreday 20 days my money has not been returned back. I tried to contact u through all means of source but i didn't get any reply from your side

I have booked a ticket in AirIndia on Monday from Newyork to Chennai for Friday 24th July 2020 which had a connecting flight from Delhi to Chennai on 25th July 4.30PM. Suddenly the next day i got a mail that the flight from del to chennai is rescheduled to 26th 4.30 PM..

As i am travelling alone with my 5yrs old kid i cannot stay overnight in Delhi hence i called the support team to check for any other flights . Debashish from the support team was explaining us about the rescheduling option to Monday but suddenly call went blank and got disconnected. Not sure what happened then we tried around 10 times again and then we got another support person and she told that our PNR has been cancelled. This is ridiculous seriously, we are so much stresses. Without even confirming with us how can it be cancelled by support team. If required u can check our calls to the team.
After which we have mailed them called them many times no proper response since the tickets are cancelled.

Request you to please help in getting the complete amount back ASAP as we haven't cancelled or requested for cancellation. Please help. We need to travel again, kindly understand the users perspective and help us please.

Its going to be two months. I booked my ticket for 30 may, 2020 from hyd to asr. Air india cancelled my flight but didnot inform me at all. I kept on calling air india to confirm from one week till night before arrival. No body informed me and it was showing on time/scheduled for that fight. I had so urgent piece of work at my destination. On continously sending emails to airindia, i am getting system. Generated email froms company. No body is reading the mails even and not refundinv my 10k money back. I request you to please help me to refund my money back. I need money pls. Pls help me.

I am a senior citizen and booked ticket from mumbai to san fransisco. There was minor mistake of spelling and gender was not mentioned. I sent mail for corrections to [protected]@airindia.in immediately but it was not answered. So with great difficulty, i got helpline number. They said that i will have to go either to mumbai or delhi office of air india to make correction. I am at nashik and it was not possible for me to visit there due to corona situation in nashik and mumbai. They had cancelled the ticket with heavy cancellation charge of rs.15000 per head. Considering that i am a senior citizen and serious corona situation, i request air india to waive my cancellation charges'
With regards,
Deepak bhalerao

I booked my ticket by air india yesterday for mumbai to san fransisco via delhi. There was error while typing the name of one of the passengers. I sent email to air india immediately on their email id [protected]@airindia.in to correct name and put gender bu they did not respond.
It was very difficult to get helpline number of air india. Ultimately they informed that the ticket modification is not possible either online or over phone. I have to go to mumbai office for modifications. I am in nashik. It is difficult for me being a senior citizen of 65 years to go and find air india office in covid period. They said that i have to pay cancellation charges rs.15000 per passengers. My only request is that air india should have corrected the ticket considering corona period. I request them to waive cancellation charge considering covid position.
Deepak bhalerao

Please refer to booking reference Eticket no.[protected] &[protected] PNR JFCNQ and Eticket no.[protected] PNR Z08TS against which a ticket from Mumbai to Dehradun was booked but as per govt. instruction as well as website messages appeared that the said flight suspended. It is to submit that passengers under the suspended flight tickets have no further journey requirement during the coming period upto March, 2021 as they are students of 12th Board/6th std. and in the absence of non utilization of this amount to use to book the tickets under the name of other persons we are in the middle way advised. Thus it is requested to kindly intervene in the matter and direct to the concern to release /refund the amount accordingly.

I booked a flight for 22nd july 2020 but i cancelled it due to covid 19 on may 24, 2020. Air india executive told me that i will get the refund with one month at the time of cancellation but it's almost two months and i didn't get the refund even after sending many many many reminders. They don't response on mails/ calls. Pls process my refund asap. Thanks.

Ps: also, i was explained over cancellation call by air india executive that there would be a cancellation charge of inr 2500+ 5% tax per passenger so i am assuming my refund amount accordingly.

I tried to book a flight ticket for returning to india (Bishkek - hyderabad) on[protected] by using a credit card. But after entering the one time password the screen showed as "authorization failed", but money has been deducted from the bank account (Eur 578.19). I have attached the mail i got from the hsbc bank. I did not get any mail from the ticket. On contacting the bank the bank said that the payment was successful.

I mr. Bishnu hota had booked a ticket through ease my trip for flight dated 04.05.2020. The flight/ itinerary details are as follows :-

Passenger name: mrs aparna purohit
Booking id: emt72595886
Ticket no.[protected]/1/1
Ai 651
Pnr : jdp9r
Dated of journey 04.05.2020
Ticket price : rs.3857/-
Refund claimed : rs.3857/-
Ticket booked on 18.04.2020

I have been subjected to undue harassment at the hands of the travel agency (Ease my trip) and air india for not considering refund for the aforesaid flight.

Hello
Airindia

My return flight on 16 march was cancelled and your helpline was told me that refund will take place in 2 weeks

As of till date i have not received any refund yet

I need full refund as it was cancelled by your side.. Have spoke to customer care they said they will refund full back..

Confirmation number : hpz7g delhi to bangkok on return
Already been many months now waiting fast reply or i need go consumer court then

Looking forwards a fast return on my return flight part

With regards
Fayaz ahmad kakroo
+[protected]