Air India Complaints & Reviews

Hi Team,

I was trying to book VBM flight from London to Bangalore on 28th July around 14:00 IST. After providing the card details, an error page was displayed, hence I retried and the same happened for two times. Later I used a different card and I got confirmed tickets. When I checked my bank account I realised that, both the transaction which showed an error page were gone through, but I dint receive any updates/emails from Air India. I tried to contact them on their UK call centre number provided on the website[protected], it is not reachable. I sent an email to [protected]@airindia.in and [protected]@airindia.in
I received a reply form [protected]@airindia.in to drop an email to [protected]@airinidia.in which I did and there is no response from them. It's been more than 2 working days now.

Repected sir/madam

I, captain tanuja (Mns officer) nr 23953p, request you to issue a non availabilty certificate for direct flights of air india from kolkata to chandigarh on 26july 2020 and chandigarh to kolkata on 25 august 2020.
And if it is, all the ai flights are having a hault at delhi airport for longer time period which is not advisable in this covid scenario.
So for the reimbursement of the flight tickets from other airlines require non availability cetificate from air india.

I request you to send the non availabily certificate on my email address as: [protected]@gmail.com.
Thank you

Capt tanuja

I have booked 4 tickets from mumbai to vns travel date on 05 may 2020 and 5 ticket from vns to bom on 01 june 2020 as you we know due covid - 19 all flights are canceled. As per your policy, we can be booked tickets in the future with the same amount.

Now i have checked for flight but there no direct flight between bom to vns and the flight which presents, which halts 1 or 2 more destinations and charge almost double as compared to other flights.

I need my full refund.

Company name: air india
Ticket pnr details: yx3w1 (Bom to vns)
Hv7zs, hv7r1, ylel4, hv6jy (Vns to bom)

I booked my ticket on june 6th. My payment status displayed failed but money has been deducted from my account. It's been alreday 20 days my money has not been returned back. I tried to contact airindia through all means of source but i didn't get any reply from their side

I booked my ticket on june 6th. My payment status displayed failed but money has been deducted from my account. It's been alreday 20 days my money has not been returned back. I tried to contact u through all means of source but i didn't get any reply from your side

I have booked a ticket in AirIndia on Monday from Newyork to Chennai for Friday 24th July 2020 which had a connecting flight from Delhi to Chennai on 25th July 4.30PM. Suddenly the next day i got a mail that the flight from del to chennai is rescheduled to 26th 4.30 PM..

As i am travelling alone with my 5yrs old kid i cannot stay overnight in Delhi hence i called the support team to check for any other flights . Debashish from the support team was explaining us about the rescheduling option to Monday but suddenly call went blank and got disconnected. Not sure what happened then we tried around 10 times again and then we got another support person and she told that our PNR has been cancelled. This is ridiculous seriously, we are so much stresses. Without even confirming with us how can it be cancelled by support team. If required u can check our calls to the team.
After which we have mailed them called them many times no proper response since the tickets are cancelled.

Request you to please help in getting the complete amount back ASAP as we haven't cancelled or requested for cancellation. Please help. We need to travel again, kindly understand the users perspective and help us please.

Its going to be two months. I booked my ticket for 30 may, 2020 from hyd to asr. Air india cancelled my flight but didnot inform me at all. I kept on calling air india to confirm from one week till night before arrival. No body informed me and it was showing on time/scheduled for that fight. I had so urgent piece of work at my destination. On continously sending emails to airindia, i am getting system. Generated email froms company. No body is reading the mails even and not refundinv my 10k money back. I request you to please help me to refund my money back. I need money pls. Pls help me.

I am a senior citizen and booked ticket from mumbai to san fransisco. There was minor mistake of spelling and gender was not mentioned. I sent mail for corrections to [protected]@airindia.in immediately but it was not answered. So with great difficulty, i got helpline number. They said that i will have to go either to mumbai or delhi office of air india to make correction. I am at nashik and it was not possible for me to visit there due to corona situation in nashik and mumbai. They had cancelled the ticket with heavy cancellation charge of rs.15000 per head. Considering that i am a senior citizen and serious corona situation, i request air india to waive my cancellation charges'
With regards,
Deepak bhalerao

I booked my ticket by air india yesterday for mumbai to san fransisco via delhi. There was error while typing the name of one of the passengers. I sent email to air india immediately on their email id [protected]@airindia.in to correct name and put gender bu they did not respond.
It was very difficult to get helpline number of air india. Ultimately they informed that the ticket modification is not possible either online or over phone. I have to go to mumbai office for modifications. I am in nashik. It is difficult for me being a senior citizen of 65 years to go and find air india office in covid period. They said that i have to pay cancellation charges rs.15000 per passengers. My only request is that air india should have corrected the ticket considering corona period. I request them to waive cancellation charge considering covid position.
Deepak bhalerao

Please refer to booking reference Eticket no.[protected] &[protected] PNR JFCNQ and Eticket no.[protected] PNR Z08TS against which a ticket from Mumbai to Dehradun was booked but as per govt. instruction as well as website messages appeared that the said flight suspended. It is to submit that passengers under the suspended flight tickets have no further journey requirement during the coming period upto March, 2021 as they are students of 12th Board/6th std. and in the absence of non utilization of this amount to use to book the tickets under the name of other persons we are in the middle way advised. Thus it is requested to kindly intervene in the matter and direct to the concern to release /refund the amount accordingly.

I booked a flight for 22nd july 2020 but i cancelled it due to covid 19 on may 24, 2020. Air india executive told me that i will get the refund with one month at the time of cancellation but it's almost two months and i didn't get the refund even after sending many many many reminders. They don't response on mails/ calls. Pls process my refund asap. Thanks.

Ps: also, i was explained over cancellation call by air india executive that there would be a cancellation charge of inr 2500+ 5% tax per passenger so i am assuming my refund amount accordingly.

I tried to book a flight ticket for returning to india (Bishkek - hyderabad) on[protected] by using a credit card. But after entering the one time password the screen showed as "authorization failed", but money has been deducted from the bank account (Eur 578.19). I have attached the mail i got from the hsbc bank. I did not get any mail from the ticket. On contacting the bank the bank said that the payment was successful.

I mr. Bishnu hota had booked a ticket through ease my trip for flight dated 04.05.2020. The flight/ itinerary details are as follows :-

Passenger name: mrs aparna purohit
Booking id: emt72595886
Ticket no.[protected]/1/1
Ai 651
Pnr : jdp9r
Dated of journey 04.05.2020
Ticket price : rs.3857/-
Refund claimed : rs.3857/-
Ticket booked on 18.04.2020

I have been subjected to undue harassment at the hands of the travel agency (Ease my trip) and air india for not considering refund for the aforesaid flight.

Hello
Airindia

My return flight on 16 march was cancelled and your helpline was told me that refund will take place in 2 weeks

As of till date i have not received any refund yet

I need full refund as it was cancelled by your side.. Have spoke to customer care they said they will refund full back..

Confirmation number : hpz7g delhi to bangkok on return
Already been many months now waiting fast reply or i need go consumer court then

Looking forwards a fast return on my return flight part

With regards
Fayaz ahmad kakroo
+[protected]

I tried booking the air india flight, and the transaction was failed, but amount was deducted from my bank account:

Pnr: cbubomamdsr264
Transaction reference id: kpg-[protected]
Amount: 43011.80 inr
Date: 7th july, 2020
Bank name: kotak mahindra bank
Bank account number: [protected]

So, can you please initiate the refund?

Thank you.

Am subash from tamilnadu.. I got a mail (air.india.[protected]@aircraftmail.com) from Quikr which is "Congratulations! You Are Selected In Air India. For Joining Process Send Resume On What's App- [protected]".

So I texted him via whatsapp. Post - Mechanical Engineer

Salary - 35500

11July joining date

Trichy Airport Terminal-1

No interview direct joining

Application...

Payment debited and ticket not received
Ticket booking status not booked

I had booked a round ticket to chennai on 24th of february this year, and cancelled within 20 minutes of the booking due to unforeseen tragic circumstances, after confirming with the customer care that i will be entitled to a full refund because my tickets are being cancelled well within their 7 day period. The e-ticket number for the booking is[protected]. I have sent them several emails on their id [protected]@airindia.in and have received 1 reply acknowledging the receipt of my trailing mail. I have also called the customer care personnel who keep providing me with other numbers to get in touch with, which never answer. It has been almost 6 months since the cancellation and i haven't received my refunds yet. Kindly do the needful because i am struggling with finances in the middle of the pandemic and need to pay for my accommodation.

As mentioned in subject line ticket didn't get confirm but money got deducted, now air india not responding when i reach to their customer support, customer support executive take up the call and after listening to all the details they'll just put call on hold or disconnect, no one are helping to get the refund of my amount and some support person suggested to drop an email [protected]@airindia.in but no one is responding to mail as well

I had booked three seats in air india flight ai491 from del-jai for[protected] which was scheduled to leave at 12:00 hrs (Noon).
Due to involuntary cancellation of this flight, i had to cancel all the three tickets. The refund has not been given to me as yet in spite of many efforts.
Kindly help and expedite refund.

Thanks

Shekhar gupta
M #: [protected]