Air India Complaints & Reviews

Its going to be two months. I booked my ticket for 30 may, 2020 from hyd to asr. Air india cancelled my flight but didnot inform me at all. I kept on calling air india to confirm from one week till night before arrival. No body informed me and it was showing on time/scheduled for that fight. I had so urgent piece of work at my destination. On continously sending emails to airindia, i am getting system. Generated email froms company. No body is reading the mails even and not refundinv my 10k money back. I request you to please help me to refund my money back. I need money pls. Pls help me.

I am a senior citizen and booked ticket from mumbai to san fransisco. There was minor mistake of spelling and gender was not mentioned. I sent mail for corrections to [protected]@airindia.in immediately but it was not answered. So with great difficulty, i got helpline number. They said that i will have to go either to mumbai or delhi office of air india to make correction. I am at nashik and it was not possible for me to visit there due to corona situation in nashik and mumbai. They had cancelled the ticket with heavy cancellation charge of rs.15000 per head. Considering that i am a senior citizen and serious corona situation, i request air india to waive my cancellation charges'
With regards,
Deepak bhalerao

I booked my ticket by air india yesterday for mumbai to san fransisco via delhi. There was error while typing the name of one of the passengers. I sent email to air india immediately on their email id [protected]@airindia.in to correct name and put gender bu they did not respond.
It was very difficult to get helpline number of air india. Ultimately they informed that the ticket modification is not possible either online or over phone. I have to go to mumbai office for modifications. I am in nashik. It is difficult for me being a senior citizen of 65 years to go and find air india office in covid period. They said that i have to pay cancellation charges rs.15000 per passengers. My only request is that air india should have corrected the ticket considering corona period. I request them to waive cancellation charge considering covid position.
Deepak bhalerao

Please refer to booking reference Eticket no.[protected] &[protected] PNR JFCNQ and Eticket no.[protected] PNR Z08TS against which a ticket from Mumbai to Dehradun was booked but as per govt. instruction as well as website messages appeared that the said flight suspended. It is to submit that passengers under the suspended flight tickets have no further journey requirement during the coming period upto March, 2021 as they are students of 12th Board/6th std. and in the absence of non utilization of this amount to use to book the tickets under the name of other persons we are in the middle way advised. Thus it is requested to kindly intervene in the matter and direct to the concern to release /refund the amount accordingly.

I booked a flight for 22nd july 2020 but i cancelled it due to covid 19 on may 24, 2020. Air india executive told me that i will get the refund with one month at the time of cancellation but it's almost two months and i didn't get the refund even after sending many many many reminders. They don't response on mails/ calls. Pls process my refund asap. Thanks.

Ps: also, i was explained over cancellation call by air india executive that there would be a cancellation charge of inr 2500+ 5% tax per passenger so i am assuming my refund amount accordingly.

I tried to book a flight ticket for returning to india (Bishkek - hyderabad) on[protected] by using a credit card. But after entering the one time password the screen showed as "authorization failed", but money has been deducted from the bank account (Eur 578.19). I have attached the mail i got from the hsbc bank. I did not get any mail from the ticket. On contacting the bank the bank said that the payment was successful.

I mr. Bishnu hota had booked a ticket through ease my trip for flight dated 04.05.2020. The flight/ itinerary details are as follows :-

Passenger name: mrs aparna purohit
Booking id: emt72595886
Ticket no.[protected]/1/1
Ai 651
Pnr : jdp9r
Dated of journey 04.05.2020
Ticket price : rs.3857/-
Refund claimed : rs.3857/-
Ticket booked on 18.04.2020

I have been subjected to undue harassment at the hands of the travel agency (Ease my trip) and air india for not considering refund for the aforesaid flight.

Hello
Airindia

My return flight on 16 march was cancelled and your helpline was told me that refund will take place in 2 weeks

As of till date i have not received any refund yet

I need full refund as it was cancelled by your side.. Have spoke to customer care they said they will refund full back..

Confirmation number : hpz7g delhi to bangkok on return
Already been many months now waiting fast reply or i need go consumer court then

Looking forwards a fast return on my return flight part

With regards
Fayaz ahmad kakroo
+[protected]

I tried booking the air india flight, and the transaction was failed, but amount was deducted from my bank account:

Pnr: cbubomamdsr264
Transaction reference id: kpg-[protected]
Amount: 43011.80 inr
Date: 7th july, 2020
Bank name: kotak mahindra bank
Bank account number: [protected]

So, can you please initiate the refund?

Thank you.

Am subash from tamilnadu.. I got a mail (air.india.[protected]@aircraftmail.com) from Quikr which is "Congratulations! You Are Selected In Air India. For Joining Process Send Resume On What's App- [protected]".

So I texted him via whatsapp. Post - Mechanical Engineer

Salary - 35500

11July joining date

Trichy Airport Terminal-1

No interview direct joining

Application...

Payment debited and ticket not received
Ticket booking status not booked

I had booked a round ticket to chennai on 24th of february this year, and cancelled within 20 minutes of the booking due to unforeseen tragic circumstances, after confirming with the customer care that i will be entitled to a full refund because my tickets are being cancelled well within their 7 day period. The e-ticket number for the booking is[protected]. I have sent them several emails on their id [protected]@airindia.in and have received 1 reply acknowledging the receipt of my trailing mail. I have also called the customer care personnel who keep providing me with other numbers to get in touch with, which never answer. It has been almost 6 months since the cancellation and i haven't received my refunds yet. Kindly do the needful because i am struggling with finances in the middle of the pandemic and need to pay for my accommodation.

As mentioned in subject line ticket didn't get confirm but money got deducted, now air india not responding when i reach to their customer support, customer support executive take up the call and after listening to all the details they'll just put call on hold or disconnect, no one are helping to get the refund of my amount and some support person suggested to drop an email [protected]@airindia.in but no one is responding to mail as well

I had booked three seats in air india flight ai491 from del-jai for[protected] which was scheduled to leave at 12:00 hrs (Noon).
Due to involuntary cancellation of this flight, i had to cancel all the three tickets. The refund has not been given to me as yet in spite of many efforts.
Kindly help and expedite refund.

Thanks

Shekhar gupta
M #: [protected]

I booked an online ticket for rs69000 (For family of 3 o[censored]s) and then cancelled it due to the covid pandemic. I sent cancellation email to their specified email ([protected]@airindia.in) requesting they refund the amount. They finally sent me a response on 9 jun 2020 (After many calls and emails) saying that their offices are now open after the lockdown and they have huge backlog and my refund will be processed as per the rules.
It is almost a month now and i am still waiting. Its a pity that our national airline is so inefficient.

Bring to your kind notice that I Vaibhav Gherwada booked ticket for 4th July, 20 for Mumbai to Rajkot, ticket no[protected]C1 PNR-ZBVTG flight no AI0655, I have don web check in the morning.

I was waiting at T2 departure gate no 4 at 2:15 pm but security didn't allow me to enter the airport, after having boarding pass, no one has came forward to help me neither airport staff nor air India.

I was getting call from air India that they will cancelled my ticket but they are not ready to listen that I am standing at gate no 4 T2 so come and escort me instead of calling me.

I will never travel by Air India from now onwards.

Kindly give us refund ASAP

I had booked 3 return tickets from mumbai to mangalore segment for travel on 2nd & 4th may. All these flights were cancelled due to covid19 impact.
I had called several times to customer care, but was kept waiting for log time every time i called. Then i sent mail to [protected]@airindia.in regarding the same. No timelines provided. I am frustrated now. Have sent atleast 10 reminders but no response. I had booked this tickets directly from air india website, then also this much delay. Just imagine what about tickets booked from travel agent.

Please request this forum to get my refund at earliest to the account from which it was transacted.

Below are the pnr details-
Pnr-y22s2- date of issue : 30 jan 2020 / date of travel - 02nd may (Return on 7th may)
Pnr - hvfjc - date of issue : 31 jan 2020/ date of travel - 04th may (Return on 7th may)
Pnr-jg9cf - date of issue : 30 jan 2020/date of travel - 04th may (Return on 7th may)

We have booked two tickets for my mother-in-law and brother-in-law to attend to our first baby delivery needs at the hospital in sydney.
Pnr: ybv4j /e-ticket number:[protected] and
Pnr: ybtpz / e-ticket number:[protected],
Date of travel: 24th march 2020.

Due to covid restrictions flight was canceled by air india, we have contacted air india immediately first reply was if our flights cancelled by air india you are entitled for full refund which will be effected in to your account in 2-3 weeks from the call center team members on 3 different occasions in march-april. Even after 3 weeks we didn't get the money hence we called back and we were bounced everywhere with no support, 31 calls made, only 4 were answered, rest all 40+ minutes of wait each time and gets disconnected by saying "thanks for calling air india", we wrote to their offices in melbourne, bombay, chennai and delhi but their responses were contradicting over the period of time, please see the attached replies and how they have changed their promises.

We are not permanent residents or citizens, hence barred to travel in and out unconditionally, we are on work visa and our visa itself is ending soon, looks like our employment is also not certain in australia but air india is forcing us to book again, but they never paid attention to all the time wasted on the phone and our complaints, they said something new "cancellation fee", which is applicable only if we cancelled it, in this case airlines is lying and was very rude to us on calls and emails.

We asked for escalation head or complaints person but they wouldn't give.

They just copy paste same information with no respect to us what so ever.

We want our full refund and compensation for the time wasted on 31 calls and poor and respectful treatment to us so far.

- anita and prasanna

Dear sir
I booked ticket from nairobi to mumbai for the flight scheduled on 5thjune, through air india website, later it's decided by high commission it should be booked through travel agent, now i am applying for cancellation, but nobody is responding,
Kindly help me to get refund
This is my ticket number
[protected]
Name: shambhulingappa
Mob:[protected]

Back to back my two booking was cancelled without no reason and held my money inr 278672 and inr 187716. I wanted to know when will i get my money back. Called several times to customer care and sent several mails to e-commerce. However, no response from your side.
Customer support ignore my calls or just say to mail e-commerce which no airindia employee looking.