Air India Complaints & Reviews

On a recent london to new delhi flight on 6th nov, flight no ai 112, the inflight entertainment was not working. I was initially informed that this will start in 45 minutes. After every 1 hour these reassurance messages were given. Finally after waiting for 4 hours, i was informed that the system was faulty and this would be the case throughout the duration of the journey.

I then approached the cabin crew for compensation. I was informed that they were not equipped to deal with this and i would have to contact customer service.

In my previous experiences from various trips i have undertaken with a range of airlines, this issue has been compensated. I would like you to investigate this matter and provide compensation at the earliest.

If you need any further details i am happy to provide these.

Thanking you in anticipation of quick compensation.

My flight was scheduled for departure on 5:50 Pm from Delhi airport from Mumbai on 3rd November 2019. I reached Airport around 4 and got to know my flight was delayed for 2 hours. I waited along with other passengers and after a wait of more than 5 hours they started boarding around 10:00 pm. After that they did not have any pilots to fly the plane and we sat in the same flight for almost 2 hours. The pilots came around 1:00 am, 4th November...

This guy mohit sharma did scam and took money even from me totall 11, 000 for getting me a job at hyd airport as an air india ground staff he took money from me in name of gauhar ali's account he said its an online recruitment with 2 rounds of interview i. E. Aptitude and telephonic round for which he charged money from me... Please help me to get my money back or refunded pleasee help me...

Information
Type sector cabin check-in
Adult ded-del 5 kgs 15 kgs
Adult del-ixj 8 kgs 25 kgs
Pnr no. Jv76m
I have through ticket to jammu. Different baggage allowance is in both sectors.
Earlier travel was allowed 25 kg being ticket for two sectors. Talked to customer care and he sent mail ticket showing same allowance for both sectors.
Ov19 ai 9646
Operated by:
Airline allied services limited dba alliance air

Ded-dehra dun, india 0745 del-delhi, india
Terminal 3 0845 q-ok 15k
Fb:qip9i
11nov19 ai 821
Air india

Del-delhi, india
Terminal 3 1050 ixj-jammu, india 1220 t-ok 15k
Fb:tap14
Resolve

To Air India,

I have been contacting Air India customer services for the last 3 days, and spoke to almost 10 to 12 staff. I want my fight from Chennai to singapore on the 12 Nov to be changed to 13 Nov.
Every time I get the same response that the rescheduling department will call me back, but dint receive any call. I been calling again and again, even looked for a manager in charge, they said there is no manager. I told them to transfer the call to the rescheduling department, but they said they cant

I have attached my ticket along with this mail.

I need an immediate action on this as my fight needs to be reschedule immediately.

And this kind of service is totally unacceptable.

Now the fare would have gone up, so is air india purposely delaying this, to make more money.??

Pls reply as soon as possible

You can reach me at +91 [protected]

Regards
Suveen

I am not so educated to explain... But l need yours help... Arrestment on ramp apron in airport... This is my no [protected].. Please help me... With out my mistake apron mgr of mail (Gvk) fined five hundred rupees and punched my adp means in driving permit. Please help me... Air india departure flight no 094... At depature time is 19:10 pm... On 07/11/2019.

Sir i have booked a ticket from hyderabad to jammu by air india on 06 nov 19 and an amount of rs 54875/- has been paid by me via phone pay on 06 nov 19 txn no 191106143107932354365 and the bank ref no[protected] the said amount has been debited from my bank account no [protected] vide statement ref no upi/dr/[protected]/air india/icici/billdesk ticket has not been generated nor the amount has been refunded showing error kindly get my amount refunded thanks

I Nitin Jaiswal, attempted to book a ticket from Hyderabad to Bengaluru for 9th Nov 2019 for AI 515. The booking failed to happen for PNR J6V1F but money got deducted from my bank. Please refund my money deducted via Google pay of SBI for amount Rs 2627 as soon as possible. Proof of transaction is attached. This is the second time it has happened and they have not refunded my earlier refund of 15000 still.

Https://www.instagram.com/p/BtnsEWUn1Cw/?igshid=3fh3mh3vks5u

The incident happened in hydrabad airport. I was travelling by air india ai780 to dhaka from hyderabad via kolkata on 7/feb. I had an allowance of 20kg + 8kg, but i had no cabin and my total was 29kg, so i was ready to pay in spite of no cabin luggage. I was asked by the supervisor of airindia name: kanees fatima, (Ground stuff, airindia at hyderabad airport) if i...

As discussed with air india agent on there toll free number they are telling me to send an email for refund on there email id [protected]@airindia.in. I am sending a mail to them since 25th october but they are least bothered to reply me. Pathetic service pathetic people working there. And when i talk on there toll free number they just tell me that e-commerce people only can let me know my refund status.

I was supposed to travel by AIR INDIA flight at 5:05 A.M on 30 Oct 2019, Wednesday. When I reached Mumbai airport the AIR INDIA official told that the flight is down graded so there is no seat available. There were around 25 passengers whom they did not offer a seat. They also told that they can not give me any other flight as all the flights are booked.I asked them for compensation they said write a mail. I asked them for refund they said since you have booked through easemytrip they will process it. I asked them to give some letter stating the problem so that i can follow up in future. Today I received the refund of rs.950/- Actually i should get entire refund of rs. 3500. Because of them I had to stay one day in Mumbai and also had to take leave as I could not reach Goa. I work as a Professor in Goa. When I called AIRINDIA customer support they said as per our record you have traveled on 30th Oct. I told them its not true and I have that in writing given by AIRINDIA. So they asked me to call on [protected], Goa number. I tried calling on this number but no one is answering. .

Mohit sharma called and told that your sons selection has done for air india and you have to pay 12550 fee has taken money on devraj soam account total rs.35000/-, so checking on line fee paid rs. 12550/- the he asked more money on account of document verfification, insurance then we said we are not interested in job. After one month against he called and giving fake information

We traveled from ord chicago to igi delhi on 29 sept 2019 vide e tickets[protected]c2 and[protected]c2. We reserved seat numbers 21j and 21 k on 28 sept and a sum of rs 1276/- was charged and paid. On 29 sept we reached the check in counter after standing in line for two and a half hours and were informed that these seats have been allotted to some other passengers and nothing can be done about it. We were then allotted seat numbers...

I reached the airport 3 hours before my schedules flight after standing in queue for 2 hours i was still behind few people. Only 2-3 counters were operating. Then they announced that people traveling to my destination come out to a different queue as its check in is about to close. When i reached the counter in that queue the person sitting there asked me to go to supervisor to get the boarding pass. The supervisor station was full of chaos, people who were denied there boarding passes were all shouting. I had to shout to get his attention but he listened and gave me a boarding pass just 30 mins before my flight that too without a gate number. I had to plead with security personnels to let me go first, ran like crazy with my carry on luggage to get to the gate number which i found on one of the information screens on time.

There is no system at all for such a big carrier like air india, they are denying people boarding passes for no reason.

We had booked air-india flight from delhi-kullu on 15th september through easemytrip.com. The flight got cancelled even after having received the boarding pass on the same date. Despite all the inconvenience, the flight charges refund is not processed yet even after a month.
The booking details are -
Airline pnr - yeq1q
E-ticket no[protected]/2/1
[protected]/1/1
The agent is waiting for refund from air-india and i have sent multiple reminders to [protected]@airindia.in, but to no avail!
A fellow passenger with us has her refund processed by airindia already since she went public on twitter! If this is the approach you like to take, i will publicly report inappropriate behaviour of airindia!

I called three time within last 24 hours and all 3 different reps took my info and gave me surety that i will receive call from their schedule/reschedule department within half an hour but no response.
Last call - one of the rep asked me to hold for couple of minutes so she can connect me with schedule/ reschedule department but after wait on phone while hold on for 40 min phone was disconnected. I am flying on nov 7 amritsar to delhi by ai - 115 and now only 2 more days left.

I am expecting call from you after lodging this compliant.

Regards,
Kunal
[protected]

1. This is with reference to PNR YS38Q. Ticket No[protected]. The flight AI 509 was rescheduled from 0800h to 1300h on 31 Oct 19, due to operational reasons. Since this delay did not suit my requirement, I did 'not accept' the revised schedule on the web site. I was intimated regarding the revised flight timings by email and SMS only at 2130h, as also by a call from mobile number [protected] at 2335h on 30 Oct 19. I accessed the Air India website for cancellation of my ticket. However, the provision to cancel the ticket was not available on the website.

2. I therefore requested for cancellation of my ticket at the Air India customer care number [protected] at 0150h (early morning) on 31 Oct 19. The rep confirmed initiation of cancellation request. I reconfirmed the cancellation on arrival at the Chennai airport Air India counter at 0410h on 31 Oct 2019. I had specifically requested both of them to send me the intimation for cancellation. I was assured that it would come in my email within 2 to 3 hours. However, I haven't received any intimation regarding the cancellation on my registered email or mobile number.

3. I had also sent an email as directed to email id [protected]@airindia.in at 0910h on 31 Oct 2019. I further requested for an updated status at 1933h on 01 Nov 19. I have not received any response nor any cancellation intimation as yet. I called up customer care number [protected] again today. They said the PNR number is not opening and therefore could not apprise me of the status.

4. The rescheduling of flight by 5 hours at short notice had put me in tremendous inconvenience as I was travelling with my family, thus leaving me with no option but to make alternate arrangements. I am still willing to accept that as having necessitated by an operational requirement. But what I am distressed about is the poor response by Air India regarding the cancellation of my ticket and intimating me the status of the refund. Could I kindly request you to resolve this on priority.

Regards,
Commodore Simon Mathai, NM

I booked a flight from chandigarh to imphal via new delhi on dated 6th october 2019. Flight was scheduled on 3rd nov, 2019.
But when i reach chandigarh airport, i was informed the flight got cancelled from chandigarh to new delhi but from new delhi to imphal was not cancelled. But it was impossible for me to catch the 9:25am flight from new delhi to imphal as i was at chandigarh airport at that moment. So i inquired from air india and they assured me that they will refund me full amount for that full journey flight. Due to that i immediately booked another flight from indigo from the counter at very high price. So please refund me my money spent on air india ticket booking as soon as possible. As i am totally broke now.
Thanking you.

Airline pnr: j8ecm

ticket no. :[protected]/1/1

I was traveling from mumbai to kathmandu with layover at kolkata on 24th october, 2019
My flight from mumbai was suppose to be at 6.10 so we reached airport at 3.30 disturbing our sleep. On reaching we get to know that our flight is been delayed to 7.50. We didn't receive single message nor email about it. So around 5.30 we completed all our procedure and were waiting at gate for boarding. Boarding started at 8.15 for 7.50 flight what a nonsense. Flight took off at 9.00 when # we were supposed to reach kolkata. Your staff doesn't even have courtesy to come to your passengers and inform us about this delay. At kolkata airport same thing repeated our flight scheduled for 1.55 got delayed to 2.30 and then 3.30 without any reason told to us. We were just informed to sit at gate no.9. On calling customer care numerous times at kolkata airport we were shifted to gate no.3 saying boarding will start soon. After some time one of your staff comes says shift to gate 4 and wait there. When people around started shouting, your staff gave different reasons for the delays. One of the staff said delay was because of weather conditions while on phone we were informed about delay due technical issues.
Boarding started at 3.30 and flight took off at 4 when we were supposed to reach kathmandu. We missed entire
Sightseeing of that day.
Even on pre informing about jain meal we didn't receive it. They said canteen person forgot to put in the flight

This shows how negligent your staff are when informing your passengers and on hospitality.

Even after messaging at various media platform your staff haven't replied single time

I am writing this complain after all enquiries and complain i could do verbally at airport. Ai732 ccu mumbai 3rd nov 2019. Flight is delayed without any information for more than 3 hours and there is no communication from airlines support staff. Even airport authority is showing incorrect information and there is no help and support for passengers.