Air India — baggage broken

Address:	New Delhi, Delhi
Website:	WWW.AIRINDIA.IN

On my travel to Delhi from Bhubaneswar in flight no. AI 474 on Date 03/03/2018 my baggage was broken due to mishandle and I received a broken baggage at Delhi . So I registered a complain at Air India office at Gate no.8 T3 to Mr. Rahul Kumar inDelhi. When I registered complain they have taken picture of baggage and I was told to follow up Air India after a week and when I called up after a week after many try they answered my call and told me to talk with there vendor who is in Delhi on calling them they say me to bring the broken luggage at there Delhi office. Sir I live in Bhubaneswar how will I now bring broken luggage at Delhi now, So I contacted Air India again they told me they will transfer this case to Bhubaneswar and now on continuous mail and call they are not responding and on calling up they put phone aside and on mails they are not replying intensely . This a very bad experience I am facing please help me. I am providing the complaint
file referenceno.DELAI68465/03MAR18/1921GMT

Thanks,
Khushboo Jain
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Nits.[protected]@gmail.com