Air India — Baggage not received

Address:	Kozhikode, Kerala, 673001
Website:	Air india.in

AI 938 Air India flight from Dubai to Calicut on[protected]
Out of the two checked in baggages, we received only one at the Kozhikode Inlernational Airport. We were informed by Air India ground staff that some of the baggages did not come in this flight. We were given the attached paper with an assurance that the baggage would arrive in the Air India Express flight today morning[protected] and shall be delivered at our residence before today noon. We tried to track the progress on the number provided in the attached document and as expected and not at all surprisingly, true to its typical Air India style of operations, it's not responding.[protected]. Although two local mobile numbers were given by us to update the status, till now, i.e. 4pm we have no clue as to what is the status of the baggage. We are tied down at home without being able to go anywhere expecting the call from Air India would come any time. Unfortunately the baggage in question had all our clothes. Request to urgently contact the Air India ground staff at Kozhikode Airport to do the needful and deliver the baggage at the earliest.