Air India — Baggage rules

Address:New Delhi, Delhi, 500015
Website:airindia.com

I am a serving defence person. self with family are travelling by allaince air from jammu to delhi followed by air india flt from del to hyd on 02 Jun 16. the gap between two flts is less than 3 hours. as per baggage rules reflected on the air india site, it clearly mentions that passengers travelling from alliance air to air india and vice versa can carry 25 kg. but the help line people tell me no on first sector between jammu and del we can carry only 15 kgs each and the rules have been ammended from 01 jan. then why the same has not been amended on the site. if it is their mistake they should consider my case favourably and allow us to carry 25 kg on each flt.
Was this information helpful?
No (0)
Yes (0)
Air India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    3152
    Pending
    0
    Resolved
    294
    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +44 207 760 3290 [UK]
    +49 69 1200 9821 [Germany]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    View all Air India contact information