Air India — cancellation /modification of my air india ticket ref number hh4rv

Deepak D Bhalerao

from Mumbai, Maharashtra

Address:

Mumbai

I booked my ticket by air india yesterday for mumbai to san fransisco via delhi. There was error while typing the name of one of the passengers. I sent email to air india immediately on their email id [protected]@airindia.in to correct name and put gender bu they did not respond.
It was very difficult to get helpline number of air india. Ultimately they informed that the ticket modification is not possible either online or over phone. I have to go to mumbai office for modifications. I am in nashik. It is difficult for me being a senior citizen of 65 years to go and find air india office in covid period. They said that i have to pay cancellation charges rs.15000 per passengers. My only request is that air india should have corrected the ticket considering corona period. I request them to waive cancellation charge considering covid position.
Deepak bhalerao

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Air India customer support has been notified about the posted complaint.

Aug 03, 2020

Updated by Deepak D Bhalerao I have not received even a simple acknowledgement from Air India to my mails to them Dated 20th, 21st, 23rd, July and today. My refund is not received.So my big amount is blocked with them. Vande Bharat Mission is a Governments Program and the passengers shouldn't have such inconvenience. Secondly, when ticket is booked online, minor correction should be possible either online or over phone. In Corona Pandemic period, how can they expect a person to go to Mumbai or Delhi City from Nasik Maharashtra for minor correction .That too, I am a Senior Citizen.

Aug 26, 2020

Updated by Deepak D Bhalerao It is true that Air India has noted the complaint.They have accordingly acknowledged. However no action has been taken so far. As per their telephonic suggestion, I could not go to their Delhi or Mumbai office from Nasik (My hometown) for making minor correction in the ticket.This was because it was Covid 19 period and all Nashik, Mumbai and Delhi were hot spot places.I am a senior citizen of 65years. For above reasons, I requested them to cancel the tickets without deduction of Cancellation charges. Ultimately, I booked ticket on the same flight of Vande Bharat because it was necessary for me to travel. The Vande Bharat mission is for helping Indian citizens and common citizens shouldn't be harassed for minor error. Kindly take up with them.

Aug 26, 2020

Updated by Deepak D Bhalerao Mr.Sheikh Jamil Ahmed,
It appears that you have resolved most of the grievances. May I look forward for your favourable reply looking to the genuineness of the situations and options before me.
As an Indian Public Sector undertaking, I hope that you must be looking to the customer's problems with practical and human angle. I hope, you consider me as a Senior Indian Citizen and the Covid 19 condition, which prevented me from approaching your Delhi and Mumbai office from my hometown Nasik for correcting my original ticket. Deepak D Bhalerao

Sep 11, 2020

Updated by Deepak D Bhalerao I have not received no refund till date.I am a Senior Citizen.Nearly one and half month has passed after the cancellation. Still Air India is not acting.In Covid 19 period, I am having inconvenience because my money is blocked.