Air India — delay of ai international flight / in flight injury and no medical assistance

Address:

New Delhi, Delhi

उप श्रेणी / Sub Category : Delay
उड़ान प्रकार / Flight Type : INT
उड़ान संख्या / Flight No. : AI381
यात्रा तिथि / Date of Travel. : 03/Jun/2019
टिकट संख्या / Ticket No. : [protected]
1. Flight delayed by over 3 hours from originating airport – Changi, Singapore
o Missed the connecting flight to Mumbai resulting in loss of taxi booking amount from Mumbai on arrival / and spent 3 additional hours at departing airport

2. Sustained In-Flight injury at both the hands, as the overhead storage compartment linings were exposed and had shrapnel [wooden splinters] which pierced through the skin and embedded in the flesh on both hands
o Was attended by the cabin crew, a doctor on board and pilot himself who administered me first aid – however, the doctor determined that nothing munch can be done onboard, and I need to seek medical treatment at the airport or I can de-board at Singapore
o Asst.Pilot confirmed if I can still travel to which I agreed, he informed me that they will inform the arrival airport [IGI –T3] for providing me medical assistance – to which I agreed and continued with the flight
o On arrival, to my surprise – Air India Delhi staff had no information and they even refused to provide any assistance, and gave me in writing about the same that they have no information – rather had me spent 2+ hours when I insisted to seek medical help
Situation was aggravated with a verbal spat at the T3 arrival counter at Air India front desk, Air-India Staff – Amardeep Sharma was very insensitive, un-cooperative and rather abusive
o Situation was de-escalated with the interference of vigilance personnel Mr.Singh’s interference – he enquired from the staffers and sent me get medical assistance through the Air India counter at T3 main gate, however – there was still an issue. Manager suggested that they can only send me to the SafdarJung Hospital as they have a tie-up; and I will have to miss the alternative flight to Mumbai as it may take time
o Instead, he suggested me to continue with the alternative flight and gave me a Pune flight – Only after I had insisted for a home-drop from Mumbai and seek medical help at Pune airport
o At the Pune airport, there is Aditya Birla Hospital’s counter – which had no doctor. The attendant did his best to remove the splinters however – he couldn’t and suggested I must go to the hospital on my own

In the ordeal, not only I spent 3 hours at the Singapore airport for a delayed flight, but was traumatized due to in-flight injury, harassed and misbehaved by the Air-India staffers at Delhi with no medical help, or an offer for overnight stay that would occur due to medical procedures at Delhi.

For these incidences, I am very upset and left with a bitter taste from Air India though I patronize the Indian carrier.
Scars from the injury may heal but the incidence alone has caused a permanent dent to my confidence and belief as a passenger and a citizen.

I need this to be investigated and a suitable compensation to be provided to me.

Attachment:
1. Air India Delay Cerificate
2. Letter from Imran [Manager - Air India, Transfer – T3]
3. Delhi Pune Exchange Ticket