Air India — delay of air india flight caused heavy penalty by etihad airlines

Address:

Udaipur, Rajasthan, 313001

R/sir
This is to bring in your kind notice that i have booked a flight for my family in air india ai472 on dated 13th may 2018 sector udaipur (Maharan pratap airport dabok) to delhi (T-3) and the flight was departed at 3.15 pm from udaipur on this day. My flgith details are as follows:
Name of the traveller ticket no. Boarding no. Seat no. Flight no.
Date
Khatri/dinesh mr [protected]c1 69 11a ai472 13/05/18
Sharma/ saroj mrs [protected]c1 68 11d ai472 13/05/18
Khatri/hridaya ms [protected]c1 70 11b ai472 13/05/18
Khatri/madhuram mr [protected]c1 71 11c ai472 13/05/18

The was schedule to arrive in delhi at 4.15 pm on 13th may but it landed at 11.45pm on 13/05/2018, almost 7 hours 40 minutes delayed, whose delay certificate was issued by the duty manager at the t-3 airport.

Our next connecting flight was from t-3 international airport from new delhi to new york via abu dhabi in etihad travels, which was take off on time at 21.15 hrs from delhi to abu dhabi “ey 223” and connecting flight from abu dhabi to new york “ey 103” was also take of on time from abu dhabi at 02.50 hrs. We could not reach on time at delhi airport due to delay of air india domestic flights.

Due to delay of domestic flight, our international flight was missed and our tickets were cancelled by the etihad travels of all sectors on same day. We gave them (Etihad travels) the justification for delay of flights but they did not considered our request and compelled us to pay the penalty charges for new tickets. We approached air india duty officer but he denied helping us. Our travel agent who issued the tickets “ new super travels, udaipur” also denied to help us and informed us the approach the air india for new tickets to new york.
But they did not. Thus we had paid rs.1, 19, 300/= to the etihad airlines for issuance of new tickets to fly to delhi-abu dhabi-new york on 14/05/2018. The new tickets were issued under the pnr “ultwed” from etihad travels, the copy of first tickets and second tickets is also enclosed herewith.

Perceiving the facts and figures you are hereby requested to look into this matter and refund our extra paid amount for cancellation of tickets rs.1, 19, 300/- to us as they fault and delay is persisted by air india. It could not be said that due to bad weather the flight could not be land at delhi airport, if was not in position to land how atc at delhi airport does allowed the etihad airways to fly its plane ey 223 on 13th may 2018. Due to inefficiency, negligence and commitment not fulfilled by air india we had to pay extra amount and as well got the unnecessary burden and mental tortured at the airport form three hours. I along with my family and small children got suffered due to the mismanagement, misbehavior, mental torture by air india staff on duty on the date of 14.05.2018 at 00.00 hours to 03.00 hours.

It is very pertinent to mention that how the employee are efficient in taking out the money from our pockets at we have travelled by ai 471 delhi to udaipur on 12th june 2018, they charged rs.3000/- for 6 kgs extra baggage on my tickets no.[protected]c1 boarding no 34 and we paid the full amount at once with document no.[protected].

You are herewith requested to pay back our amount of rs.1, 19, 300/- within two weeks else the matter will be lodged in the appropriate court for refund and negligence in duties and services and mental torture and stress created due to your mismanagement.

The copy of this letter is kept as record with us. All the copies of tickets and receipts is enclosed herewith for your ready references. Your early action is highly solicited.

Thanking you.

Sincerely

(Dr. Dinesh khatri)
21-a, daitya magri,
Udaipur (Rajasthan)
Pin 313001
Email : [protected]@yahoo.com
[protected]@gmail.com
Mobile: [protected]
[protected]

Pl provide me the email address so i can send al enclosures however i have submitted online whatever it may be possible