Air India — delayed baggage with 400$ worth of missing items

My mother has travelled through airindia from minneapolis to hyderabad on june 26th.
Minneapolis - chicago delhi - hyderbad
Passenger name - sujata kallepalli
Itinerary is flight/date: dl 2424 / 26 jun / ai126 / 27 jun and ticket number:[protected]c1.

We had 2 check-in luggages which were delayed to deliver by 3 days

1st baggage has missing fossil watch which is $100.
2nd baggage delivered on 1st july at 11.00pm with no items in the bag almost empty.

We have lost 10kgs of items worth of 400 us dollars including 1 fossil watch, clothes (6 nike tshirts, 2 puma tshirts, 2 gap kids tshirts, 3 adults gap tshirts), 2 packs of linda chocolates and bath & body works (8 mists, 1 body wash, 2 body creams)

I have spent $1500 ticket and lost almost $400 worth of items.

The air india airlines is responsible for our loss and mental pressure.

Hope they take this seriously and handover our missing items or refund us $400.
Was this information helpful?
No (0)
Yes (0)
Air India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hello

I just received an email to submit the scan copy of few of my documents like aadhar card, pan card, epf, etc for interview letter purpose. Just wanted to confirm is it your company or HR department email address.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    3152
    Pending
    0
    Resolved
    294
    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +44 207 760 3290 [UK]
    +49 69 1200 9821 [Germany]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    View all Air India contact information