Air India — denial of boarding even after having boarding pass

Address:

P.l. saraf hospital chhatikara road, 281121

#air india
#horrible experience
#rude staff

Recently on 20 september i had a flight from kolkata to delhi at 8:30 pm and i booked air india for it.
As there was way too much road block in kolkata i reached the airport at 7: 50 pm and in the way i tried web checkin from 5 pm onwards but was unable as the air india site was just denying it.
When i reached airport the gate was the last where i had to get my boarding pass... It took me 6 to 7 min to reach there and when i reched i requested them to allow me as my duties were there next day in a hospital..
They took the weight of lugagge and it was 23 kgs and told me to get it checked and issued a boarding card.
When i started leaving the counter and was proceeding to the security check 4 to 5 people started shouting from behind and stopped me as i had left my phone and i card on counter... I went to take it.
At that moment they asked me to weight the hand bagggae and it was around 12.5 kg

They told it is extra... I asked how much total is allowed. They said it is 25 plus 7 plus 2 kg for laptop bag... So 34 kg... I had total 35.5 kg... I told to take the money for extra luggagee as it was important for me to go.

The officials told to throw away articles from luggage which were my books and my mothers clothes. On there repeated pressure i threw water bolttles and choclates but still was overweight by 1.3 kg so they just tore my lugagge tag and took my boarding pass and tore it and left me there that you will not be allowed

What kind of service is this where 1.5 kg of overweight denies you from going home..

I was left stranded in airport for 2 hours and than issued a air asia flight where i had to apy hefty charges as i had luggage of 23 kg which i had got according to air india and the harrasment i faced.

This is a really pathetic situtation..
If rules are there than that must be followed
After being late rule was briken for boarding card but when it came to 1.5 kg extra witha custimer having boading card u deny it.

I being a doctor see many emergencies many day and we have to cope with all the stress but if your own country airlines treats you in such a bad way it us horrible

#no to air india
#disgrace

Air india