Air India — Denied boarding at the check in counter

Address:

Hyderabad, Andhra Pradesh, 500032

Pnr ygb6s
Flight ai 525
Dep scheduled 6:00 am april 26th.

I reached the airport today at 5:18 am (The time when we entered through the security gate). We had done web checkin and had hand baggage only. Air india had a hand baggage counter where we approached and they said their counter has closed for flight ai 525. We approached an air india staff and he informed that the counters have closed at 5:15 and nothing can be done. We inquired whether boarding gates have closed too, so they replied boarding has not started yet. I demanded that in that case they should allow us through and give us a boarding pass. We had already done web checkin and had selected our seats. We just needed the boarding passes. The flight departure time was showing at 6:00 am and the time during this conversation was 5:23 am. We requested the staff to consider our case and allow us through, he then asked us to speak to the supervisor who was at a different counter.in that counter it was displayed "air india economy all flights". We narrated our case and he then approached some other person and then said that the counters were closed at 5:15 am. I mentioned that i had done web checkin and just need the boarding pass but they refused to help. I went to the air india reservation counter inside the airport and they asked me to approach the boarding counter. We were just going rounds and no one was helping. I approached the security personnel and asked them whether they should deny us boarding. Security personnel at security gate informed that if boarding gates have not opened and its still more than 30 minutes to flight departure then we should be allowed. We approached the ai staffs again and they didn't even look at us.in frustration i had to book another ticket obviously with a different airline for next day and we exited the airport for which the ai staff very kindly filled up he exit register for us.