Air India — did not provide a connecting flight even though their flight reached late and baggage took 1 n a half hour to arrive

Address:

Shivbagh, Ramprasad, Dakshina Kannada, Karnataka, 575002

We travelled from frankfurt on[protected] by air india and reached mumbai on[protected] at 4.46 a. M. The flight was supposed to land at 4.15 a. M. The baggage took 1hour and 45 mins to come and it reached at 6.30 and many o[censored]s missed the connecting air india flight to bengaluru. We were told by the duty offocer that he would try to send us directly to mangalore from bombay since we had an indigo flight from bengaluru to mangalore at 11.10 and air india's next flight to bengaluru was at 9.15 which means we wouldnt reach on time to get into the flight from bengaluru to mangalore. They told us to wait till 8 o clock to get manager's signature and hence we waited from 7 till 8.30 and then a certain mrs. Paul came in and said that they cannot give us a flight to mangalore and nor can they give a flight to bengaluru since it was already late. So we ended up paying and exorbitant amount of money for the last minute ticket from bombay to mangalore. After a long travel we were already tired but air india did not bother to even try to adjust and provide us a flight. She said ahe wud refubd the flight amount from bombay to bengaluru and made us fill a form and gave a receipt. But that was not what we wanted. We just wanted a flight to take us to our intended deatination on time