Air India — E ticket #098-[protected] - compliant (Urgent)

Hello,

This is to bring to your attention the issue about an open ticket that i am unable to re-book. Allow me to elaborate.

I booked my air india return flight for return on 24th of december from hyd - jfk 1 (E ticket number 098-[protected]). However, i converted this ticket to an open ticket sometime in the month of october 2016. No time during the whole telephonic conversations (Or written) was i told that my open ticket will get expired on 4th of june 2017 (The first part of the ticket was used on 4th june 2016 from jfk - hyd). You may check your records, i have contacted your customer care department numerous time inquiring about my ticket status and asked them to email a open ticket confirmation to me. They informed me that it wasn't a part of their policy to email any confirmation regarding conversion of a booked ticket to open. I have called your customer care department regularly to check the status of my tickets.in fact even until yesterday (6/15) the customer service department informed to to visit the air india city office and get the booking done after checking all the records of my ticket.

However, when i visited the air india office, i was taken aback when i was informed that my request to book the ticket from mum-jfk on 16th september 2017 cannot be fulfilled as my tickets have already expired.

I already wrote to air india about 10 time but got no response. Can you please look into this?

Thanks
Navita
[protected]
Navita. D. [protected]@gmail.com