Air India Express — A complaint for non cooperation.

Dear sir,

We four person named nehal md shadik amin mstr, islam md aminul mr, ferthaus jannatul mrs and muhammed zadidul mr are your customer bought four e-tickets which number was[protected] on 7th july for 8th july (Air india boeing 737-800) flight no ai9012/standard from delhi gandhi to dhaka hazrat shahjalal intl airport at 13:15. We were on boarding counter at 12:27 on 8th july and asked for boarding passes but one of your responsible officer told us that the counter has been closed at 12:23. On that situation we requested for boarding passes meanwhile your so called responsible officer (May be named mnu) asked [extra benefits] from us. If you see the situation on cc tv hopefully you can realise. Not only that after not getting money from us that responsible officer really behaved bad with us in my sense that was unacceptable customer service. If you see on camera you can see when we refused to get the boarding passes exactly on that time another person was getting the boarding pass of that flight which we were going to miss.

I look forward to your reply and a resolution to my problem. Please contact me at the address / email below or by phone (Given with area code).

Yours faithfully,

Zadidul mashuk.

1284 vatara. Baridhara. Dhaka 1212. Bangladesh.

M. [protected]@yahoo.com

[protected]